My automatic renewal was simply unaffordable, all other sites were initially showing similar. But after searching again I found the best deal, and it led back to here. It pays to shop around and my se... Toon meer
Bedrijf heeft geantwoord
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Just purchased cycle insurance through Cycleplan. Very straightforward and easy to use site. The price was good and cheaper than the others out there. Im getting positive vibes and am feeling optimist... Toon meer
Bedrijf heeft geantwoord
Cycleplan Is No. 1 Ebike Insurance for advance security & money safety with options to add my accesories too, giving an option to pay upfront for a year and for a cheaper price instead of paying month... Toon meer
Bedrijf heeft geantwoord
Hugely expensive renewals, I managed to get the same level of policy for 1/3 the price. Not easy to cancel the policy. Never had to claim so cannot comment on that aspect.
Bedrijfsgegevens
Over Cycleplan
Geschreven door het bedrijf
We arrange specialist bicycle insurance for cyclists.
Whether riding to work, hitting the trails or cruising through the park with family, our policies are designed to help financially protect cyclists and their bikes from potential risks such as theft and damage, personal accident and more.
We focus purely on cycling insurance which means no additional costs for unnecessary extras, a range of cover options and access to a specialist, UK-based customer service team with expert knowledge.
At Cycleplan, we understand the needs of cyclists, that’s why we try to make it easy to obtain a quote and take out a policy. Take a look at our reviews below to see what some of our policyholders are saying.
Contactgegevens
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, Verenigd Koninkrijk
- 08000 92 92 68
- admin@cycleplan.co.uk
- cycleplan.co.uk
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4,5
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4K reviews
Vraagt klanten om een review
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Antwoord van Cycleplan
Hello James, thank you for taking the time to leave your review!
I am glad to hear you insured with us succesfully!
If you ever have any questions or need assistance as you get started with your insurance, please don’t hesitate to reach out to us on https://help.cycleplan.co.uk/hc/en-gb/requests/new so we can assist you.
Thank you for choosing us.
Kind regards,
The Cycleplan Team
Simple to set up and covers our…
Simple to set up and covers our electric scooters in Spain.
27 oktober 2025
Antwoord van Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Antwoord van Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Great Customer Service
Professional
Friendly
Empathetic
Polite
Well Mannered
Good Customer Service Operative
23 augustus 2026
Antwoord van Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
A new experience for me
I haven't ridden s bike for 30+ years, so am re-learning the technique. Pedal assist was a nice surprise. The manual was a mite small, so I used my computer to enlarge the layout of the buttons. I am taking my time to get used to the controls
22 augustus 2026
Antwoord van Cycleplan
Hello Mike, thank you for taking the time to leave your review!
If you ever have any questions or need assistance as you get started with your insurance, please don’t hesitate to reach out to us on https://help.cycleplan.co.uk/hc/en-gb/requests/new so we can assist you.
Thank you for choosing us.
Kind regards,
The Cycleplan Team
Quick and easy to fill in
23 augustus 2026
Antwoord van Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
easy to do no problems
18 augustus 2026
Antwoord van Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Constantly being hassled with emails to…
Constantly being hassled with emails to sign the small agreement which was already signed multiple times, would not recommend!
18 augustus 2026
Antwoord van Cycleplan
Hello Alan, thank you for leaving us a review.
Regarding the correspondence you have received, please note that this is issued by Premium Credit. Unfortunately, we don’t have control over how frequent they issue correspondence, but Premium Credit will be able to provide more details on this for you.
To discuss this further, we kindly ask you to reach out to Premium Credit directly on 0344 736 9836. They will be able to assist you in resolving this matter and provide any clarification you may need.
Once again, we apologise for any inconvenience this has caused, and we appreciate your understanding. If you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new
Kind Regards,
The Cycleplan Team
No waiting time
No waiting time, friendly and helpful human customer service with a good price, thank you
18 augustus 2026
Antwoord van Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
So quick and easy to insure my bikes.
The process to insure my bikes was quick and easy over the phone with Cycleplan. The essential details of the insurance cover and requirements were confirmed during our conversation.
4 augustus 2026
Antwoord van Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I’ve taken insurance for a electric…
I’ve taken insurance for a electric bike I’ve purchased, the process was very easy to understand and covers with optional extras available if you wish, i payed my policy and documentation sent to me very shortly afterwards
19 augustus 2026
Antwoord van Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Everything I wanted for the right price
16 augustus 2026
Antwoord van Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Nice to speak to a human being
12 augustus 2026
Antwoord van Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Simple easy on line quite and sign up
Simple easy on line quite and sign up. Lots of information and a decent on line chat facility to assist if required.
18 augustus 2026
Antwoord van Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Competitive straight forward quote and…
Competitive straight forward quote and issue of documents same day. Crucially offered cover extended to the EU as i plan to take my bike when I go on holiday there.
18 augustus 2026
Antwoord van Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
terrible experience
I honestly cannot remember having a worse experience with an insurance company.
My £2,000+ electric bike was stolen from the rear garden of my home. The garden does not have direct access to the street. The bike was secured through the frame to a fixed metal structure with the approved security lock required by the policy. The thieves CUT the lock to take the bike. I still have the broken lock and photos as evidence.
I had been paying Cycleplan for around 9 months.
When I made the claim, the experience became almost ridiculous.
First, I was told that unfortunately they would have to reject my claim because of the lock. I provided AGAIN proof that I had the correct approved lock and that the bike had been secured to an immovable object. They apologised.
Then I was told there was a problem with the Crime Reference Number and that the claim would have to be rejected. I demonstrated that the theft had been properly reported to the police and that the police had even attended my property. Again, they apologised.
Then, after all of that, I was contacted again and given another reason for rejecting the claim: although the bike was locked with the required security lock to a fixed metal structure within my private rear garden, it was not INSIDE my flat or inside a qualifying LOCKED shed/garage.
Apparently, the £70 approved security lock that they require you to use, physically attached to an immovable metal structure, was still not enough because the bike also needed to be inside an enclosed qualifying storage location while at home.
I genuinely had no idea that this was the level of restriction on theft cover when I bought the policy. Had I understood that a bike locked in my private rear garden in this way would effectively have no theft cover, I would NEVER have purchased this insurance on those terms.
And the final touch? After losing a £2,000+ bike, receiving £0 from the insurance and having paid premiums for around 9 months, I contacted them to cancel the policy because I NO LONGER HAVE A BIKE TO INSURE.
Their response? I still had to pay another £30 cancellation fee.
So, in summary: my bike was stolen, the thieves physically cut the approved lock, I lost more than £2,000, I paid them premiums for 9 months, and then I had to pay another £30 to stop insuring the bike that had been stolen.
It genuinely feels like being robbed twice.
They were very efficient when it came to selling me the insurance and taking my money. My experience when I actually needed the insurance was completely different.
terrible experience
13 augustus 2026
Review zonder uitnodiging
Antwoord van Cycleplan
Hello Santiago, thank you for taking the time to share your feedback. We're sorry to hear that you feel disappointed with the outcome of your claim.
Our security requirements can be found online, prior to incepting a policy with us in both the policy documents and the Insurance Product Information Document (IPID). We provide a 14 day cooling off period for you to read and review your policy documents, accepting the terms of the cover and if the cover is not suitable we can offer a full refund.
Our cancellation process is also outlined within these documents, which show the cancellation fee of up to £30.00 applies to a policy cancellation outside of the cooling off period.
We appreciate that this may not have been the outcome you were expecting, and we’re sorry for any frustration or disappointment this has caused. We always aim to provide clear and fair service to our customers.
If you’d like to discuss this further or need any assistance, please don’t hesitate to get in touch with us at and a member of our team will be happy to help.
Kind regards,
The Cycleplan Team
Antwoord van Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Easy to navigate the quote and buy app
Easy to navigate the quote and buy app, great that you can tailor the level of cover to your own needs, and not have to pay for cover you dont need. Very reasonable price with a great introductory saving, time will tell if next year's quote will be as tempting.
16 augustus 2026
Antwoord van Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Been with them a couple or so years…
Been with them a couple or so years without a problem renewing and unfortunately we didn’t renew this time around but they made it simple to cancel the policy
13 augustus 2026
Antwoord van Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
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