Daia Furniture  Reviews 

We had difficulties, but the sofa arrived with the correct measurements.

The image and description of the Lilly Sofa led me to believe the sofa I had ordered was overfilled with a soft filling. The cushions on the sofa we have received are underfilled, hard, and uncomfortable with absolutely no ‘spring’. The sofa is poorly made and looks cheap, with white exposed zips on the beige cushions. My IKEA sofa is 100% more comfortable. The customer service following my purchase has been so disappointing (it had been great up to the point of my complaint). I was finally offered new cushion inners in Jan 2024 and still haven't received them by April 2025. All my emails chasing the cushions have been ignored. I only wish I had read the reviews on Trust Pilot before purchasing from this company and wasting my money. I left a review on their website, only for it to be deleted by the company. I assume all reviews are edited. Lesson learnt.

Update (August 2025) Daia Homes finally offered us a cushion replacement, but asked us to pay a £50 delivery change to obtain them!

The comfort level is great, but the fabric attracts pet hair like a magnet. It’s a bit of a hassle to clean.

Very stylish and reasonably priced sofas. It takes about 3-4 month to arrive, but it's worth the wait for unique handmade piece.

I wasn’t happy with the colour of the sofa when it arrived. It looked slightly different from the website photos. I know lighting and screen settings can change how colours appear, but I still feel like the company could have done a better job explaining this beforehand.

The sofa is absolutely beautiful, fantastic value for money, and arrived even sooner than expected. Could not be happier

ZERO STAR - AVOID!! We ordered a full sofa set, over £5k and after taking 4 months to arrive it was faulty and looked nothing like the pictures on the website. Communication was appalling/non-existant and only by email. An employee who eventually replied after months of chasing, admitted fault and said they would rectify. Months went by and nothing. I chased and chased, (still no one called me back) for the manager, Alex, to say they will not make good, told me some lies about it is how they are and basically said it is tough. (still over email) He said the staff member that promised shouldn't of done and was 'new', then he refused any further help. Horrible company, horrible staff and they should not be in business. Please do not listen to any positive reviews as they are lies.

25 weeks and still waiting.
Ordered in August so should have arrived latest early November 2024- still not here and they won’t give me a ETA until the end of January which could be a further month or more.
I’ve asked for a refund so I can buy a sofa else where- they refused - which I believe is illegal. So they miss sold - are acting illegally by taking my buyers rights away - have very poor customer service - so I’m totally stuck - feel I’ve been robbed! Emailed so many times - been given so many delivery dates in November, December, January - wonder if the companies in financial trouble and I may never see cash or couch again?

We ordered a chair on 6th August. 14 weeks and two emails chased up, into our '12-16 week lead time', we were told they didn't even have the material we'd selected. This was only after I'd chased twice! I was then told that the material would be delivered by the end of the year... 22 weeks into our '12-16 weeks lead time'. THEN they'll have to be made and we'll be given 2 weeks notice for delivery. I've heard nothing since and it's now end of December. Will be contacting the bank to try and get our money back.

Update: As of February 21st, Daia Home made several further delays, including booking a courier for a date and then postponing it again. We’ve eventually been refunded our order as requested after losing hope that we’d ever receive it, 6 months after placing it. I would not recommend

Just had a pleasant chat with one of the sales people on live chat. They are very accommodating and answered all my questions. I will definitely be ordering from them.

I found just what I was looking for, the customer service was great. I love the sofa. It’s great quality.

I recently purchased a sofa from Daia and I can honestly say from start to finish the process was outstanding. Communication was fantastic and helpful in advising of timelines for delivery. Specification matched perfectly and exceeded my expectations.

I recently purchased a sofa from Daia Home based on a friend’s recommendation, and I couldn’t be happier with the experience. Despite being a small company, their communication was excellent throughout the entire process, right up until the sofa was delivered. The sofa itself turned out exactly as I’d hoped. I would highly recommend Daia Home!

Received my sofa in great time and in great conditions… easy to deal with! I am very happy with the services I receive, and the sofa.

Great family run business I recommend them and their furnishings are great to buy as very comfortable.

This is the second purchase from daia home. Having purchased a sofa for mg bar . I decided to purchase two more for my lounge after sampling the quality. I am delighted with the service and quality fron start to finish. What a great find.

The sofa’s are of great quality and there is a wide range of designs to choose from.
It is also at an affordable price and in good condition. I would recommend this company.

Received my sofa and I am very pleased with. Thank you, I love it. Also really appreciate your continuous customer support. Will definitely be recommending you to my friends and family.

Bought a sofa from here after recommendations from family member. Happy with it.

Bought a sofa off daia home and the whole process was smooth. Would definitely use them again