DARKSIDE Reviews 

I ordered an AC/DC bell in a flightcase. I called the London office and asked if it was brand new and sealed. They ASSURED me it would be.
It arrived with no protective outer packaging, opened not selaed as promised and the support packaging inside the flight case was missing. As a result the bell was scuffed.
I tried contacting London number on their website three times. No answer. 4th Time left ansafone message. No reply
Sent email to address on website ... it bounced back three times in a row. Phone internet supplier and they confirmed it was Darkside server at fault.
As a result i had no way to contact them about my open damaged item.
I called London and it rang ... eventuially after 8 mins in it was answered by a warehouse man in Cyprus ? He said when London not working they transfer to them but they rarely answer the phone. He was sympathetic and said email in and he gave me a Cyprus support email. I emailed no reply
Eventually i sent a REGISTED letter to the head office in Cyprus . A week after they recieved it I received an email, very defensive saying they never send out unsealed items and this one did not come from London but them? It was last one they could find.
I explained i would return it to them for a refund if they assured me i would get a refund and my postage repaid, I have never heard from them again and neither have Barclaycard.

Beware this lot are a shambolic bunch, Sending demo or used goods and claiming they are brand new.
In her email she also stated if the manufacturer does not send outer packaging then Darkside do not add any packaging to protect an item. What a bunch
Every reputable collectible company put the original item in another box to protect the packaging box as they are normally part of the collectible experience.

I have to give 1 as it is the lowest they deserve Zero. If you do not get a brand new sealed item you are in for a long painful experience.
Never buying from them again and neither should you.

In reply to your reply these are FACTS !
a) I phoned numerous times with no reply ... not at weekends. Left ansafone messages no reply. FACT!
b) You said "Upon receiving your phone call our team contacted you via our back up email address asap"
Not true ... firstly ... i spoke unexprectingly to your WAREHOUSE guy because nobody would answer the phone ... FACT !
Secondly it was DAYS later you contacted me if that is asap in your world i am flabbergasted. FACT
3) You replied because I had to send you a registered letter to Cyprus because your email doesn't work ..your phones are unanswered and i could not get in contact you - FACT
4) protective bubble wrap - you are kidding
you wrapped the box in a 2mm film ...it had no protection at all ! i showed our Royal mail and they said they would NOT class it as effective protection.
5) I said I was happy to send the item back if you CONFIRMED you would give me a full refund and pay my postage - as i had already paid international postage to send you a registered letter ... YOU NEVER REPLIED - FACT
6) You say the credit card company refused my case _ UNTRUE ... they could not get any answer from your merchant bank because you told them " I had not retunred the item" . You never ever said to your bank the customer said he would return it if we guaranteed we would fully refund him - FACT
As you answer to this post proves you have been nothing but rude and defensive.
I ordered a brand new sealed item,. I received an opened damaged item. Never an apology or help just defensive rhetoric - FACT.
Lastly be verey careful throwing around words like "fraudulent" as i have all the emails ...call times, screen grabs, packaging etc.
This is anything but fruad but truthful facts ... I give up with you ... it seems I am never going to get you to send me a return label. It seems I am never going to get you to give me a full refund for a defective item. You are the oppisite of helpful, kind customer service. I dont see why i should pay expensive international return postage fopr something i ordered from London and was told before i oprdered it would be brand new and sealed but arrived open and scuffed.

I have been a customer of them for over 10 years, I bought most of my statue collection there. I've never had problems. Quick, nice, super payment system in installments. The best support I've ever had contact with!
Kruk.collection

I have a great experience with them. I ordered their Terminator 2 Aerial HK which turned out amazing !

The Customer Service is very communicative and answered every question I had. Props to Eleni! :)

It was a pleasure doing business with you guys!

I've been a Darkside customer for a little more than a decade. Always super fun to chat with them (whether it be statue related or not). Prices that rival the majority of the European market too. Always deliver on time, unless there's a delay caused by the manufacturer. So glad to have them in my life and be a broke collector!

I have bought from Darkside for many years. I have always found my transactions with them to be good. I'm happy to recommend them to any potential future customers.

I have been purchasing items from the particular company for more than a decade when I started high end collecting, and still do.
Prompt and efficient service.
Their team is very responsive, helpful and friend.
Delivery always excellent as well.
Cannot fault with these guys, keep up the good work.

Nick K

Bought 2 statues from the website, one from Darside Collectibles and one from Sideshow. Both arrived well packed and had the opportunity to liaise with customer service for a small defect on one of them, they were very reactive.

I bought several statues from this company, some made by the darkside collectables itself, others are from other companies like Blitzway, Sideshow and prime1studio.
People who complain sincerely do not understand that they are processed collectables and take a long time to produce and it is difficult to establish an exact date; especially if the statues come from other companies, Darkside collectables has no faults.
Many statues weigh a lot and it is already reported during the order that additional money is required for shipping.
People have to read well when they place an order.
If a product is not available bei Darkside I have to buy from other places and it's everywhere that you have to wait a long time to receive the piece.
The true collector must have patience.
I personally feel great at Darkside collectables and the prices are very good.
The Support team is amazing, they help you everytime you need help.
Thanks a lot

3rd Item I Purchased from Darkside, Great Service and Great communication, looking forward to more. Their 1/4 Azog is amazing

Je déconseille fortement cette marque de meubles. Mon expérience a été extrêmement décevante. Le meuble reçu n’était absolument pas conforme aux photos présentées sur le site : qualité inférieure, finitions médiocres et aspect général très différent de ce qui était annoncé.

Face à cette non-conformité évidente, nous avons refusé la livraison. Malgré cela, plusieurs semaines après, nous n’avons toujours pas été remboursés. Le service client est difficile à joindre et nos demandes restent sans réponse ou sans solution concrète.

Je considère cette situation comme inacceptable. Faites preuve de prudence avant de commander chez eux, car entre les produits qui ne correspondent pas aux descriptions et les problèmes de remboursement, cette expérience s’apparente à une véritable arnaque.

I am the owner of an online collectible store in Spain with over 12 years of experience. I am not writing this as an emotional customer, but as a professional in the industry who trusted another supposed professional.

In 2022, I deposited over €400 to reserve two T-1000 statues from Terminator 2: Judgment Day. For four full years, I received not a single update, notification, forecast, or basic communication regarding production status. Four years of complete silence. During that time, I was forced to cancel my customers’ pre-orders because I could no longer justify asking them to wait indefinitely. Ultimately, they purchased the pieces elsewhere, as I had no reasonable way to continue defending such an excessive delay. The reputational damage this causes to a retailer is significant.

Throughout those four years, my customers rightfully questioned the delay. In over a decade of managing pre-orders with multiple international manufacturers, I have never experienced total silence for such an extended period.

Then, in 2026, they suddenly contacted me to say the product was ready and that I needed to pay the remaining balance — after four years without a single notification. When I raised concerns, the initial explanation was COVID. However, the reservation was made in 2022 and delivery occurred in 2026. Using the pandemic as justification for poor management four years later is, at best, unconvincing.

After several email exchanges, we reached an agreement: I could select €400 worth of items from their catalog as compensation. When I chose two statues with a combined retail value of approximately €500, I was told those items were not eligible. Instead, I was encouraged to select statues priced above €1,500 — and even required to purchase two units — in order to use the €400 that already belonged to me. In other words, they held my money for years and then attempted to push me into a significantly larger purchase to recover it.

This was not an isolated incident.

I had previously reserved statues of Sarah Connor. That order also involved more than three years of waiting. Again, there was zero proactive communication. I had to inquire myself whether the products had arrived. They claimed they had notified me. When I requested proof in the form of a screenshot of the supposed payment request email, they refused to provide it.

I ultimately paid for both reserved units. Since the regular version was sold out, they supplied the exclusive version instead. While that outcome was partially favorable, it does not compensate for the lack of organization, poor communication, and absence of transparency.

The pattern is consistent:
– Years of silence.
– No proactive communication.
– Funds retained for extended periods.
– Alleged notifications that cannot be verified.
– Weak or inconsistent explanations.
– Attempts to pressure larger purchases to recover previously paid amounts.

As an industry professional, this causes not only financial harm but also serious reputational damage with customers who place their trust in you.

In a collectibles market built entirely on trust and transparency, this way of operating is simply unacceptable.

My professional advice: exercise extreme caution before placing any pre-orders with this company.

I pre-ordered a Devil May Cry Vergil since 2021, we are in 2025, no update, the E.T.A keeps being pushed out, no possibility to get a refund.
Paid 900 euros to get nothing for 5 years now, I saw new statues released before it and I'm tired of waiting. NEVER ORDER WITH THEM, AVOID THEM!!!

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edit 3: (July 21 2026) To Darkside, I paid for shipping by air and Darkside took the money and didn't ship it within the required time. I didn't get what I paid for. But you're happy to the take the money and not supply the item within the time that you set.
Its the equivalent of ordering premium tickets and getting regular tickets. I feel ripped off.
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edit 2:

Its now the 30th of November. That's 37 days since I paid for shipping by air. Its taken longer than their shipping by sea (35 days approx). And my item still hasn't arrived. This company is a SCAMMER. DO NOT ORDER ANYTHING FROM THEM.
They think they are getting away with it. They won't. They messed with the wrong person. I'm going to make sure they go out of business. I tried to be nice but they are ignoring me now. Like they think I'll just forget about it. I won't. They are done.

edit: Its the 25th of November now. Which is over a month. How does it take a month to ship an item by plane from China to Australia?!?!?!

Something fishy is going on. In the emails I've had back and forth with them the address at the bottom of the emails is

14, Archermou Str.
Cyprus 1045. Which is Isengard Fantasy Shop (see first pic).

But when I put that into Google maps it also brings up

Georgiou Karyou 6B, Nicosia 2014, Cyprus

which is Darkside Collectables actual address according to Google maps (see video clip).

They are eight minutes apart (see third pic).

I emailed them again this week asking how much longer it will take to receive my item. They told me

"I just received a reply from my colleague in China. He gathered a great amount of paid orders and he will start shipping next week.

Please accept our apologies for the delay but we are working on it."

This is a week after they told me

"We are gathering a groupage of orders and we will start shipping from China next week.

You will receive all related details."

So its been over two weeks since I paid for the shipping (23rd of October). I chose to ship by air (the faster option), which according to them is

"15 days approx..".

So its been 17 days since I paid for the shipping. What is going on? How long is it going to take for me to receive my item?

I'm going to be out of town for five days (November 24-28) and I'm worried it'll be delivered when I'm not home. And it'll be returned to sender because the post office gives five days to collect deliveries.

I've had no worse experience collecting than I've had with Darkside Collectables Studio. Over a year ago, I preordered a figure. Despite repeated assurances, the figure never arrived. One promised deadline after another passed. Now, over a year later, the product is ready to ship (I've heard this repeatedly), but Darkside wants to charge an exorbitant amount, never mentioned before, for postage. For raising these issues, I have been blocked by Darkside’s social media channels and my comments deleted. It's clear that they want to hid from their mistakes. Despite their missed deadlines and poor communication, Darkside will not cancel my pre-order and return my deposit. I highly recommend you avoid Darkside as you build your Star Trek collection. You might never get what you paid for, or be asked to pay more after the fact.

Great experience, fast delivery, good price, good communication, great statue. I bought the Catwoman, just amazing! Everything perfect👍👍👍👍
Don't hesitate with this seller or studio. Very professional!
Thank you Dark Side Collectibles!

Deuxième commande sur darksidetoy.com (Europan Union) de produit en stock. Je n'ai rencontré aucun problème.
Envoi réalisé dans les délais annoncés lors de la commande, livraison par DHL le jour prévu. Produit conforme, neuf et scellé.

Un très bon service pour ma part, je recommande ce vendeur, pour ce qui est des produits en stock (je n'ai pas testé avec des précommandes).

Virtually identical experience to at least one other person here: I ordered an item about 18 months ago ago, paying in full at the time, and heard nothing from them since. When I got in touch, they told me the suppliers had only given them one batch and told them they couldn't fulfil their full orders. Now they point out in their reply that they have no control over that which is fair enough. However, they made no attempt to contact me and give me this information when they got their allocation, so denying me the chance of picking up this item from another retailer. Now the item is only available on the secondary market for at least twice the price. They did refund me within a week of contacting them, hence the second star, but I'm not at all sure they would have had I not got in contact with them. I'm sure they do fulfill orders for some people with no problem but clearly they are prone to taking orders before they've confirmed their allocation and clearly they are not good at keeping their customers informed. I won't ever use them again.

I first bought this bust from another big retailer here. He suddenly told me that my package had disappeared. In my desperation I wrote to Darksidetoy. He rescued me and sold me the Underworld bust and I had it 5 days later. I am so happy to have found Darksidetoy here.
Thank you for rescue me, I will buy here again!!!

Never got the Order , over 500 euro , 3 weeks of waiting and a empty box come to me , dont buy is a scam

THIEVES IS THE ONLY WORD NEED TO DESCRIBE YOU

Not a bad company bought elendil statue of them it came broke but got a partial refund to get it fixed . My only gripe with darkside is they website why is it so slooooow it takes an age for a page to come up 🤨🤨