David Phillips Reviews 630

They've been systematically removing trained installers and filling the gaps with agency staff, so next to zero continuity on installation quality.

Vans on the road with multiple dashboard warning lights, and any attempt to raise this with management simply fell on deaf ears unless the wheels were practically falling off the axles.

As of 15th July 2025, the company has been placed into administration and they've made over 100 staff members redundant.

Any company currently with contracts for furniture packages with David Phillips shouldn't be surprised if current projects are terminated at short notice.

Communication was been challenging. The quality of their items is moderate, and their approach often feels as if they're doing you a favour rather than trying to complete a sale.

As a novice landlord, I chose David Philips’ furnishing package for my newly purchased flat in Manchester for its simplicity. Unfortunately, after my first tenant moved out, I began to notice several issues worth highlighting — especially for others in similar situations.

Some of the furniture, such as the bed frame, did not follow standard UK sizing. When I needed to replace the mattress, I discovered that standard-sized options didn’t fit properly. This left me with two unappealing choices: either pay extra for a custom mattress or settle for one that didn’t fit the frame. In the end, I felt forced to repurchase from David Philips.

What prompted the replacement was a noticeable indentation in the mattress after just 17 months of tenancy. David Philips examined it and claimed there was no manufacturing defect — instead blaming the issue on lack of rotation and the tenant sleeping in the same position.

This explanation seems inadequate. Most people shift positions 10 to 20 times per night, and standard care guidelines suggest rotating a mattress every 3 months. Over a 17-month tenancy, that would mean 5–6 rotations — yet tenants are rarely informed or expected to do this.

For comparison, my own personal mattress — never rotated in over four years — remains intact and supportive. This raises a fair question: is the issue truly the tenant’s fault, or is it one of design quality or suitability for rental use?

I even asked whether they would consider extending the warranty period under the circumstances, but as expected, the request was declined.

Although Ellie from David Philips followed up on my case diligently and was willing to offer a discount, I still had to bear part of the replacement cost. If the product quality had been more robust, the issue might not have arisen in the first place.

Prompt amd responsive long term customer service.

The customer support from Sasha was excellent. Polite and helpful when I had to change the delivery date.

Dealt with Sarah Young on multiple occasions, and as a real estate agent she understands how to work with me and my company in providing the best possible service.

Communication whether by email or phone is always prompt and helpful.
Delivery guys are always great.

Very efficient helpful staff! Jemma and Will made refurnishing an apartment in London, while we are based in Australia, seemingly effortless. Their quick responses, helpful suggestions, ease of installation, and continual updates, are all greatly appreciated. Thank you so much - I would definitely use your services again!

Great Customer Service, very helpful, quotes in details, response in timely manner, great communication, trying to resolve queries as best they can.

Mistakes happen. It’s finding solutions that make the difference. That’s why as a landlord I shop from David Phillips. Appreciate the service, the speed, the price quality ratio.

Very reliable supplier with quick and professional service. Highly recommended!

Jemma went above and beyond with our order, keeping us up to date with the status of the order and she was very effective and polite.

David Phillips saved the day!!! - We had a guest arriving and required a new dining table which was put on the first delivery stop. Thanks again to Sarah and Megan from customer services.

Aaron Coates is amazing! He has helped source various furniture at very short notice for tenanted properties I manage in the Soho, Mayfair and Tottenham Court Road area. Tenants are always happy with the quick turnaround and the furniture items are good quality and expertly delivered with old items removed at the same time. I would highly recommend David Phillips and ask for Aaron if you have a choice! :-)

Amazing service, sofa delivered with 24 hrs. Very good communication regarding the delivery details.

Highly recommended

Clive

Recently used David Phillips for the first time, after them being recommended by a friend.

The whole experience was fantastic, I called and spoke to a lovely man called Aarron, who asked me about my needs and preferences about my mattress, he then discussed options with me and made recommendations on what products would be the fastest delivery.

We placed the order and received delivery the following day!! I requested an early delivery slot, and he said he couldn't guarantee this, but would leave a note for the transport team to try and get this delivered early.

The next day. The delivery men came bright and early, they were extremely pleasant (sorry I didn't catch their names!), and swapped my mattress out really quickly!

I have slept fantastic since receiving my new mattress! I couldn't recommend David Phillips, the team and the Audley mattress enough.

We are an estate agent in NW8 and Sarah Young is our contact at David Phillips in the past 4 years. She is prompt, responsive and professional, always handles our enquiries (small or big) in a timely manner and delivers the desired outcome. We are very happy with her service.

The customer service is outstanding. Highly satisfied with Sarah's prompt replies and assistance.
Thank you Sarah for your continue support :)

Regards,
Oxana

I bought a sofa in November 2023. It’s only been a year and month but all the screws started coming off. When I contacted them they said since it’s been over a year they can’t do anything about it. It’s only been a year and one month. I wish I had contacted them last year but I had been so busy at work . I paid almost £ 1100 for the sofa