DBS Bank Reviews 

We are not a DBS customer; however, we are the beneficiary of an international transfer sent from a DBS account on 24 November 2025. As of 16 December 2025, there is still no trace of the funds.

Unfortunately, the hotline has been unable to assist, as they cannot verify the transaction. The only option provided is to ask the sender to contact their bank for further verification.

After more than 30 years of experience in international business and having received thousands of overseas transfers, this is the first and only incident we have encountered involving DBS.

Worst bank when it comes to customer service, feedback and response. Total disregard for their clients and so stuck on internal processes. Do not consider them.

Very bad. I regret open my bank account in DBS. I asked for e statement, and everytime they just ignore and said they will send it to my email. Been asking for couple of months and they don't even give me my saving e statement

Customer Service Rep. Chris Ho at DBS Takashimaya branch gave excellent assistance today, 30th Oct 2025, Thursday at the Self-Service Video Booth. Her explanation was clear and precise. Made the whole experience feel easy and not intimidating. Thanks so very much Chris. You are the greatest!

Horrible management. Didn't help at all with bank account opening and delayed it by 3 months by giving me unnecessary bs.

Don't apply credit card... because hidden charges apply this bank

I wanted to commend Mr.Samuel Sim for helping me out in my application today at POSB Bank Tiong Bahru. He told me he is just a new employee but he really made his way to help me. Lucky got someone who assisted me. Kudos to you Mr.Samuel Sim!👏👏👏

I submitted a request to increase my credit card's limit and provided all the necessary documents on September 26th. The website states a review period of 10 working days, but it has been much longer than that, and as of today, I have still received no response or update from the bank.

Furthermore, trying to get help via the Digibot is pointless, as the stated response time for a single message is a minimum of 3-5 days. For a simple matter like a credit limit review to take this long in this day and age is unacceptable. This is an extremely disappointing level of service, especially coming from Singapore's largest local bank. I am truly speechless at the inefficiency.

I was at DBS bank at Plaza Sing on 11 Oct 2025.
I got scam issues with my debit card.
I met Amandah Chan. My intention was just to highlight to her that I did not rec'd any messages from them that someone is stealing from my account. At the same time, I need to get a new debit card for replacement. She listened to me attentively and running over my babk statements. She is very manner, very experience and alert which makes me very comfortable. After photocopying all my statements, she will try to put up a claim for me (something like that) to the higher authority but successful or not is unsure. I felt so touched that she wanted to help me further. Lastly I just told whatever the result is, I will accept it. I keep thanking her for going beyond for what she is doing. One thing for sure, DBS trains their staff very well. Keep up the good work. 👍👍

Very disappointed and unproffetional or non cooperative employee in CR Park Delhi Branch.
There is no any facility to drop cheque through out side ATM.
only inside the bank cheque drop bank available and employee not get the permision to drop after closing time. this is very unprofessional and sad for business Account.

useless bank suddenly cannot login to my account ask me to reset my pin I reset successful then when I try to sign in ask me reset again now I am stuck in a reset loop customer service also useless

DBS advertising with the slogan 'live more, bank less' proved just yesterday how much they care of the ordinary savings account holder. The client is just a nuisance.
It's absolutely confusing to find a service on their internet banking (no proper 'keyword' search), impossible to find assistance, related topics are not interlinked to each other. Searching help from the 1-800 customer service even worse: it is impossible, there is not even an option to talk to an operator. Why should DBS waste resources talking to ordinary account holders below treasurer status. It took close to 5 hours including a trip to the bank, to terminate one single recurring remittance from my account - Is this 'live more, bank less' ?- Can this be the "Best Bank in Asia" ?
DBS - digitalization should assist to make things easier, not complicate our lives, by digitally transfer us from one computer voice to the next - and after hours of waiting, to direct us to physically go to the branch to write in handwriting a request to terminate ONE simple transaction. It's 2025!

Terrible. It's impossible to call in and all the matters that I need to settle keeps getting delayed.

Poor customer service. Only online, encrypted and difficult to open attachments despite keying passwords, not userfriendly. Will not advise. Easier to work with other banks.

It is not a good idea to open NRI or NRO accounts with this bank. If you are living outside India, it can take a very long time to change your phone number or activate your accounts. I opened my accounts more than five months ago,no success yet to get my phone number changed - this no access to bank app.

Your customer service hotline is the worst in the world. It is a merry go round. And it is impossible to speak to an officer. Other banks are miles better. And in reading the reviews I am not the only one that is frustrated. I am going to transfer all my funds to my other banking account from other banks. Service has gone from acceptable to disgusting!

I cancelled my credit card. With other banks, I got the fee over remaining months refunded without even asking. With DBS I have to ask and don't even get a refund. And the cumbersome process of asking for a refund is unacceptable.

there are no flexibility and appreciation for long-term loyalty that I have experienced as a customer of your bank for the past 20 over years.

Over this time, it has been my consistent experience that the bank readily applies fees for late payments, annual charges, and other opportunities to bill customers, without demonstrating a corresponding understanding of a long-standing relationship.

Unfortunately, I must state that I have never had a truly pleasant customer experience with your institution during these past two decades.

I needed a replacement card after having unauthorized transcation to my account. On 30th May I was informed that the process would take 3-5 working days, but after 5 working days, I still hadn't received my card. After calling, I was directed to another hotline, which threw me to an unhelpful automated hotline. The anxiety and inconvenience I experienced during period is not pleasant. DBS should improve its security and expedite the card replacement process faster for those type of case. The lady that was doing the card replacement is not professional and lack of empathy. Couldn't even get the name and she hung out my call.

Couldn't Care Less Attitude.
Impossible to contact them from abroad. Zero human interaction & when using their amateurish automated telephone service it's useless. I waited 5 days for a "Call Back" woman phoned me this morning, said, "It's not a very clear line" hung up and didn't ring back. How disgusting!
FOLLOWING THIS REVIEW I RECEIVED A PHONE CALL FROM A SENIOR CUSTOMER SERVICE ADVISOR AND WAS GIVEN A DIRECT LINE TO HIM. FAIR PLAY.