DBS Bank Reviews 

Being a DBS Treasure member, I am shocked to find out that bank of such stature could be so incompetent in making a low-level mistake. The internet banking asked me to update my UK contact number. I provided the full numbers as in any other banking systems. Since then I could not log into my internet banking account as it kept asking me to key in the codes that they have sent via SMS. Guess what? they sent them through +44 07xxxxxx. Any reputable international bank should know that UK number should have the first zero dropped when an international dialling code is used. For unknown reasons, DBS does not. I called multiple times to rectify them but was told that a manager will call me to verify. I did not receive any call till date! You need a manager to confirm that calling a UK number from abroad needs to have the front ‘0’ dropped? Come on. UOB does not commit this low level mistakes!

Dear Head of DBS Bank, Westgate Branch,

I, Hazlinda Halim, have accompanied my two nephews to your branch yesterday at around 11am. Having the long wait, we were very satisfied with the end results.

We came down straight from the Family Court yesterday as the Court has ordered my nephew Muhammad Amir Hakim and Muhammad Aiman Hasif to close their joint account with their late mother, Ms Haryati Binte Halim (my fourth sister), who passed on, on the 15th October 2022.

They were attended by Ms Wan Shah at the counter.
We wanted to close the account immediately before the account get freeze from the court.

Ms Wan Shah has so much of patience and full of capability. She has closed the account for my first nephew, open a new account, transferred the fund to the new account after she heard that the next appointment date on account opening will be on the 5th December 2022. She has decided to assist to open the new account for my two nephews as they have to make many level of process, including informing SAF on his army salary, FAS funds transfer and maintenance fees from their father.

I would like to express my gratitude on the help and patience given by Ms Wan Shah till the end of the process.

Ms Wan Shah deserves the best increment and bonus.

Once again thank you and wishing DBS a prosperous year ahead.

Yours sincerely,
Hazlinda Halim
81655403

This is the worst bank for all inbound remittances.. any start-up company who has foreign remittances frequently.. then this bank is not recommended. Their customer service is very bad. Their top-level people do not respond to any e-mails even multiple escaltions..

Overall we've a very bad ex[perince with this bank.

Backward bank that makes low-risk locally incorporated companies jump through a million hoops (even though DBS already has all your information) before DBS allows you to perform a simple transaction. Extremely UNfriendly to SMEs. If you are an SME - AVOID this bank at all costs! (You have been warned.) If you open multiple accounts (multi-currency, fixed deposit, vickers, etc.) with them, you have to fill up their forms multiple times, each time finishing 8-10 pages of forms as if you are a new client (even though your business did not undergo any change). Extremely silly operations and compliance teams they have here whose goals are to inconvenience all their SME clients.

They messed up with my remittance and refuse to acknowledge pushing the blame to their agent.Took them one month to remit my money to NZ.
They cause further damage to my pocket as I had to redo some of my paperwork and are refusing to compensate !They don’t even reply my email!

Possibly the worst customer relationship and incompetent staff manage the NRI account services. Its been over one month neither have they done anything to create the account, they don't even read your emails which have the document they are asking for in the first place. Over and over again same thing, 1 week they go missing next week same documents asked. They cant even open emails! Sorry state of affairs, why cant they simply ask the customer to finish formalities after verifying details in person is beyond belief.

Never ever use DBS oversea remit service. I transferred $5000 to my hometown. All the receiver’s information provided are correct but dbs refund me $4862 after 4 working days. I just lose 130++ using their service one time. DBS should take responsibility and solve the issue. I can’t imagine such a largest bank in Singapore can be so lousy communication with oversea bank. What a shame. One of the most terrible bank in Singapore. Terrible terrible terrible.

Called POSB Customer Service hotline to get assistance. Both Customer
Service Officer who attended to me over the phone was sound like a robot based on the tone they spoke. No patient and no empathy showing to the customer as well. Not professional to be a Customer Service Officer.

Very bad customer service...dbs hotline is the worst. Got my card blocked without even prior information when I am abroad. Got stuck and cannot do anything even after making 5 calls and no proper response from DBS hotline, they said my card would be unblocked in 10 mins but its not. Very disappointed for trusting the bank. And its the worst part in my life.

I would give no stars if I could. Highly unprofessional, unresponsive, rude and total lack of respect to their (potential) clients.

Bad service, poor attitude service and slow speed working, don't know why sg have this local bank can badike this 👎

I have been with DBS for 14 years and all I can say having seen the demise of this bank in the last 3 years is I now strongly advise to avoid DBS and shop elsewhere. This recommendation is contrary from being biassed favourably to recommend to others DBS in the past, sadly not the same bank. The DBS has closed most counter walk in branches leaving a handful to service the entire customer base they have in Singapore. You cannot imagine how hard it is and how long it takes to actually arrange and accomplishing speaking directly with counter staff. If your expectations are like my own and think you can go and visit a branch and even do this in your lunch or after work then best to bank elsewhere or if you are happy to regard a visit to the bank the same as a visit to the dentist for a root canal, and no issue taking a day of leave to do this then DBS could be the bank for you. Today I went to Plazza Singapora DBS branch to do what most people would expect to be a 5 minute task to autograph a piece of paper, 3.5 hours later I reached the counter in between taking time for lunch a few window shops a couple of nature calls and a latte. I received my text message 2.5hrs after I joined the queue letting me know I was next in thw queue, the only message I received after the 1st when it said there were 35 people ahead of me at that point. So what happened, I rushed my nature break nearly bursting a blood vessel then sprinted from the toilet to the DBS, alas 5 minutes too late and I lost my place. Fantastic and funny not really. The day before I had to be told to come back another day as too many people in the queue, this was at 12:30 pm!! After i made a special trip. What an absolute joke of a Management who decided to close DBS branches and forget my custom any more. I have all my savings and not a small amount, i am now sadly happy to say goodbye to DBS after 14 years and stick to a bank which recognises need for direct customer support and prepare to invest in sustaining branches for customers and staff. It was good but now sadly cannot call this a bank. So here is the best bit, all this because DBS wanted me to sign a piece of paper ticking a box declaring I was not a US citizen for residency purpose, the only bank in Singapore, UK or Australia I have ever had request this insulting American bullsxxx presumptious crap, never mind having to stomach this typical American arrogance to think that anyone with cultural awareness and an once of pride being citizens of other countries would give a xxxxxxx sxxx about the USA, or want to live there would want to waste their precious time because DBS is somehow sxxx scared of Americans. and expect foreign nationals from any other country to sign they are not from the US .. what a nonsense of a situation. So moral of the story go join the OCBC, Maybank, HSBC or anyone else. Proud and Happy being British and thank the lord and xxxx I’m not American.

Was assured that DBS will match the pricing we had with other SME banks only to find out that they cant after we did all the documentations. Charges processing fees etcc where other banks had waived for us. Unfriendly customer service at trade counter. Just embarrassed that this is actually a Singapore Bank

this bank has gone down the drain after being ceca-ed.

The worst bank ever with hardly no customer service. The long waiting time on the line and the personal experience with them is purely disgust!

Even for corporate account, they don't even entertain SMEs leaving them to hotline and customer service waiting long time on the phone! Long before where RMs are assigned to our company, and when they are taken away, they didnt even inform us until we have a case to report, then they replied that they are no longer supporting.

DBS bank should know customer support is very important to their clients especially with so many bank-related phishing scams. I hope they look into the customer related matters and improve eventually.

Poor too management at both Westgate and Toa Payoh , with super long queue from 1pm to 4pm. Cost cutting by having less bank tellers, all in name of online banking … Seriously, pity all those old folks who once upon a time with POSB now need to queue 2 hrs just to have a cash transaction etc. Not even have sufficient seats for them to rest while waiting , so stingy bank !!! Will find alternative bank to do my transaction soon

DBS cashline have charge twice on annual feel 120$ after a month i paid and every month finance charges 41$. Terible the interest it way to high then other bank. Its unfair and the staff working on this must be uneducated.

Worst service from the Singapore bank. The PayLah credited a transaction twice as the system hangs and then I was made to pay twice. They refused to assist and ask me to contact the vendor. This makes the use of PayLah very risky for us as we can easily be credited on the same items a few times. There’s no consumer protection. I hope for a better customer service and I will stop using PayLah for payment now and cash is still safest for us

Don't be fooled into warning everyone. (DBS Bank India)
The money I sent to the United States did not go away and no matter how many complaints. I received was not answered for seven days (7).
Complaint are arbitrarily canceled upon complaint.

Using a DBS issued card for booking flights is a nightmare. The transaction is always declined by default, forcing you to phone them, and then they tell you to try 30 minutes later. If you plan to travel, get another bank's card. It is foolish to rely on DBS.