They came to a solution with a problem of delayed order of over a week. Out of goodwill refunded my order and still shipping the goods. More communication would have helped but as a small busin... Toon meer
Bedrijf heeft geantwoord
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For years i’ve been searching for a packaging company just like this but no site has met my standards in quality or accessibility. There are many options to choose from and the site keeps you well... Toon meer
Bedrijf heeft geantwoord
ORDER #12579 Ordered on 7th May 2026 and received an automatic order confirmation email. Paid $170 in USDT then emailed to ask for confirmation of payment. It’s now 9 days later and not a single re... Toon meer
Bedrijf heeft geantwoord
I don’t usually write reviews, but decided to here. This package arrived in less than a week to Australia on the other side of the world, I have waited longer for similar packaging from inborder selle... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With years of graphic design experience we’ve been bringing brands to life with our illustrations and custom packaging. We offer fast turnarounds on most products and pride ourselves on the customer support we offer. We have a lot of experience working with some of the biggest CBD Companies worldwide however we cater to all business both big & small across all industries.
Contactgegevens
Verenigd Koninkrijk
- dcpackaging.co.uk
3,6
Gemiddeld
205 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Received 5 star
Resolved and received - Excellent quality product
7 mei 2026
Review zonder uitnodiging
Antwoord van dcpackaging.co.uk
Hi Martin, we have responded to your other reviews & followed up by email.
Ordered 3 weeks ago a product that…
Ordered 3 weeks ago a product that should of took 4 days still says in production to this day emailed no response now requested refund and be going to bank to get it back as this clearly a scam
3 mei 2026
Review zonder uitnodiging
Antwoord van dcpackaging.co.uk
Hi,
As advised on our website we have unfortunately been closed but returned to work on Friday. If you did not notice the closure at the time of your order I am very sorry for the inconvenience, we tried to be transparent with a homepage pop up as are aware not everyone checks our socials.
I am unable to locate an order under this name or email address. Could you please confirm the order number and I will get the order marked as urgent to be dispatched within the next 48 hours. I will request the order number from you now & look forward to discussing further how we can make this right.
ORDER #12579
ORDER #12579
Ordered on 7th May 2026 and received an automatic order confirmation email. Paid $170 in USDT then emailed to ask for confirmation of payment. It’s now 9 days later and not a single reply, confirmation or delivery. So I’ve basically been scammed by these guys for $170 I would stay well away.
Derek
7 mei 2026
Review zonder uitnodiging
Antwoord van dcpackaging.co.uk
Hi Derek,
I am very sorry for the delay with your order & can understand why you would feel this with this being your first order. Unfortunately as our website pop up advises we have been closed since the 20th of April and only reopened on Friday. I have just marked your order as urgent and expect to have it with you by Wednesday at the latest. I will also follow up with you now by email to confirm this & try to make this situation right. Apologies again for the inconvenience with your order.
I placed an order on 28th April and…
I placed an order on 28th April and still not received it I’ve contacted them via email and had no response. Delivery time is shocking been nearly 3 weeks and still nothing makes me want to take my business elsewhere where
28 april 2026
Review zonder uitnodiging
Antwoord van dcpackaging.co.uk
Hi Paul,
I’m very sorry for the inconvenience, we have unfortunately been closed since the 20th of April as advised on our website homepage. I do apologise for the delay this has caused with your order. As you are aware from previous orders this isn’t how long our production time would usually take, we unfortunately had a personal emergency. We reopened on Friday and I have marked your order as urgent to ensure it ships within the next 48 hours via a next day courier. I will also follow up via email to try and make this right.
I’m hoping to write a review because I can’t get in touch with anyone on email…
Finally got my order after they was out of work for a while… gave me a discount code little unhappy it’s only 20% but hey ho it’s better than nothing thanks guys amazing product as always keep up the good work and fingers crossed this doesn’t happen again thanks
7 mei 2026
Review zonder uitnodiging
Antwoord van dcpackaging.co.uk
Hi Jamie,
I am very sorry as you have been very patient. Unfortunately the closure was required for longer than we expected and we only returned to work on Friday. I have marked your order as urgent so it can ship within the next 48 hours via a next day courier. Of course if we can ship this sooner we will.
I will also follow up via email to try and make this right as this isn’t the service we wish to offer to our clients. Thank you again for your understanding and kindness during this time.
Ordered and paid but nothing came, no communication, no refund.
Problem was sorted after a few weeks and refund was received.
20 april 2026
Review zonder uitnodiging
Antwoord van dcpackaging.co.uk
Thank you for taking the time to update your review. I do apologise we were unable to help this time around due to our closure.
Delayed order but have responded
They came to a solution with a problem of delayed order of over a week. Out of goodwill refunded my order and still shipping the goods.
More communication would have helped but as a small business i assume that could be a struggle.
Edit : received the goods and a refund now. Seems all these problems have been a mistake
19 april 2026
Review zonder uitnodiging
Antwoord van dcpackaging.co.uk
Hi,
I just wanted to apologise again, our closure was longer than anticipated. I can see you received the refund a while ago but to confirm your order has also dispatched today. I will follow up with an email shortly to confirm the tracking details for tomorrow’s delivery.
Apologies again for the inconvenience caused during this time.
Delivery never received and emails ignored.
Ordered on the 14th.
Didn't receive my order nor any replies to my emails.
I have received an email today on the 28th to apologize for the delay (unexpected personal circumstances).
I can appreciate that these things happen, though unfortunately as a customer when your order is important to you, and you order with an expected timeframe, it is still inevitably frustrating to say the least.
I have been offered a discount on my next order and an update on my current one.
Depending on the discount offered, I may change my review.
I sympathise with the owner as I'm not heartless, but like I say, when you order, you do expect it to come in good time.
14 april 2026
Review zonder uitnodiging
Antwoord van dcpackaging.co.uk
Hi,
I’m sorry for the delayed response, our closure was slightly longer than anticipated. We have shipped your order today and followed up via email with a 20% code as apology for the inconvenience this has caused you. We thank you for your patience and understanding during this time.
Quality packaging price is okay could…
Quality packaging price is okay could be better! But hey needed a good amount emergency. And they have sorted me.
7 april 2026
Long delivery time and packaging is not…
Long delivery time and packaging is not good quality
1 april 2026
Antwoord van dcpackaging.co.uk
Thank you for taking the time to leave a review Michael, I can see this isn’t your first order with us so I’m disappointed to hear this time round the packaging deserves a 2* review, could you please email us to advise further so we can help with this? Regarding the delivery timeframes the items ordered have a 4 working day production time before shipping via a next day courier. Having checked I can see your order arrived on the 5th working day. If you ever require a faster turnaround than advised on the website please reach out first so we are aware, as all packaging is made to order sometimes we do require the full turnaround times stated.
We look forward to speaking with you to resolve any issues with your packaging.
Mis-sold product…
I believe I was mis-sold the product and can’t return it, as per their policy. I have received no reply to any of my e-mails regarding this. Read the descriptions of the products very carefully!
5 maart 2026
Antwoord van dcpackaging.co.uk
Hi,
Apologies having checked we are still unable to locate any emails regarding this order. Are you able to update your review here to advise the issue with your order? I can see you have ordered empty 60ml glass jars with pre designed labels and according to the weight of the parcel it seems the correct items have been shipped. We look forward to hearing from you further so we can look into this for you.
Antwoord van dcpackaging.co.uk
Hi Kay,
Apologies for the delay with the delivery, we wasn’t aware of any issues until you left this review. I’ve just chased this up with DHL and they advised they emailed you this morning to advise the order would be delivered today. According to the tracking information the order shows it is on the delivery van. Can I check did you not receive our dispatch emails with the tracking details or the delivery notifications from DHL?
I am glad to see the order was delivered successfully as scheduled
Great
Dc packaging was very helpful when I asked last minute for a change of design in which they delivered for me, free of charge. They’re very prideful in their work and I’m very happy with my order👍👍
14 januari 2026
Review zonder uitnodiging
Exceeded expectations
Exceeded expectations! The delivery was swift, and I received more than I had anticipated. Excellent service overall.
26 december 2025
Review zonder uitnodiging
The placement of the stickers on the…
The placement of the stickers on the bags could use some improvement, and the shipping cost seems disproportionate to the package's dimensions and weight.
16 december 2025
Review zonder uitnodiging
Had issues with the tracking…
Had issues with the tracking information they responded instantly and resolved the issue they got delivered the next day with extras included definitely recommend
11 december 2025
Review zonder uitnodiging
Product isn’t worth the price and…
Product isn’t worth the price and quality just slapped a sticker on the Mylar pouches wasn’t happy of the final product I purchased not worth the money best to look elsewhere for cheaper and quality print instead a sticker not worth it all
3 december 2025
Antwoord van dcpackaging.co.uk
Hi,
Thank you for taking your time to leave us a review. I am disappointed to see a 1 star review because you received labelled bags, after checking I can see it is labelled bags you have ordered. We also offer direct printed bags but we would only ship the direct printed ones if that’s what was ordered. Unfortunately with you ordering label bags we can only assume that is what you required. For future reference if the product you order is called ‘pre labelled bags’ the bags are labelled, if the product is called ‘direct printed bags’ the bags are direct printed. We welcome any feedback on how we can make this clearer. Thank you again for your time
Stick up labes for the price you pay is…
Stick up labes for the price you pay is a rip off you can get better bag cheaper
3 december 2025
Antwoord van dcpackaging.co.uk
Hi Michael,
Thank you for taking your time to leave us a review. I am disappointed to see a 1 star review because you received labelled bags, after checking I can see it is labelled bags you have ordered. We also offer direct printed bags but we would only ship the direct printed ones if that’s what was ordered. Unfortunately with you ordering label bags we can only assume that is what you required. For future reference if the product you order is called ‘pre labelled bags’ the bags are labelled, if the product is called ‘direct printed bags’ the bags are direct printed. We welcome any feedback on how we can make this clearer. Thank you again for your time
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