We have not received our item purchased. We are getting generic replys from your hello email address and need someone to contact us and let us know what is happening. Very disappointing service.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My experience with Deal Mates was a good one. Plus, when l could not find a connection with the tracking number Deal Mates stepped in and did a follow up and sorted things out. It was over the Christm... Toon meer
Purchased the Glacio 90L portable fridge for my vehicle which had a slight whistle from the compressor, Ishini and the team were excellent to deal with and replaced with a new fridge very quickly and... Toon meer
Entirely happy with the product, will easily keep us in ice. An outstanding delivery time frame, 5 days from order to deliver to rural New South Wales. DealMates, will be my first stop, when buying... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Low Prices Every Day at dealmates for Appliances, Furniture, Camping accessories, Outdoor furniture, Pet care, Home & Garden, Home appliances, Tools, Home improvement, Fitness & Sports and more. Free shipping! Express delivery! Safe Payment! Up to 70% off RRP. Shop & save.
Contactgegevens
4,2
Goed
233 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Damaged Items
13 maart 2022
Arrived quickly with great shipping…
Arrived quickly with great shipping updates. The rabbit hutch is exactly as described, easy to assemble and better quality than expected
13 maart 2022
Still waiting for info. This review came 6 days after purchase…
This review came 6 days after purchase and before I received a tracking number from toll and toll’s tracking only says “in transit” with no other details. This is now the 10th business day with no further info.
10 maart 2022
Purchase online was easy
Purchase online was easy, didn’t realise each item is delivered separately but once I worked that out I was able to contact the delivery people to track packages. Took me a bit to understand instructions to put together but once I did it was easy to assemble. Was only missing one part to hold the two back boards together. Product seems good for its prices
7 maart 2022
They did not send all 3 items that I…
They did not send all 3 items that I purchased and are still getting back to me to sort it out. They do not answer their phone. Very poor communication
7 maart 2022
I'd never heard of DealMates before
I'd never heard of DealMates before, so I was a little hesitant but ordered anyway...very easy to navigate their website, ordered and paid. They updated every step of the way and within a week, my furniture had arrived. Very impressed.
Thank you.
3 maart 2022
So happy with our purchase and the…
So happy with our purchase and the delivery time frame
2 maart 2022
Fast delivery and product good quality.
2 maart 2022
Ripped a 15year old child off
My 15 year old daughter ordered a bed on the 11th Jan and it’s been sitting in a city 50km away from us for the last two weeks. Can’t understand the delay. Will change the rating if/when it turns up.
25 februari 2022
Review zonder uitnodiging
Antwoord van DealMates.com.au
Hi Kristina, Unfortunately, the product has been damaged in transit and there has been a delay from the logistics company to communicating to us to resolve this matter in time.
I can see that our Melbourne team has assisted your daughter to get a full refund on this occasion.
We are sorry for the experience your daughter had to receive on this occasion.
Great service from DealMates
Great service from DealMates. I purchased a bargain wine rack and it was delivered no problem within a few days.
6 februari 2022
Fast delivery and excellent service…
Fast delivery and excellent service love the chairs
5 februari 2022
Great deal and quick delivery.
There was some security concerns initially but it was quickly resolved. I guess with the heightened scamming activities nowadays, it is good that the seller takes precautions to protect its customers.
4 februari 2022
I still haven’t received my package…
I still haven’t received my package even though SHOP sayyit has been SHIPPED and tracking number doesn’t work
1 februari 2022
Antwoord van DealMates.com.au
We are sorry you did not receive your package as promptly as you expected. We are currently assessing the issue with our courier partner and will be in contact with you soon.
I haven’t received my mattress yet that…
I haven’t received my mattress yet that was ordered 1 months before
12 januari 2022
Antwoord van DealMates.com.au
We are sorry you did not receive your package as promptly as you expected. We are currently assessing the issue with our courier partner and will be in contact with you soon.
Did a great job
Did a great job! Arrived in good condition and promptly, even a little early!
12 januari 2022
It is legate company but delivery can get slow/untraceable in peak season.
Updated: Thank God.
I received my carpet parcel today. So it is not fair to rant further. I am giving them more stars now but please don't take your phone off and get irresponsive making clients suspicious. Another piece of advice changes your courier. Aramex doesn't give any updates on parcels, leaving customers in anxiety.
11 januari 2022
Review zonder uitnodiging
A little on the small side
well packaged, well priced, and once assembled looks good. Also, the shipping cost was good and it arrived in a timely manner.
11 januari 2022
Review zonder uitnodiging
Unsure of rating
I am not really sure what rating to give as I am still to receive all of my order. The tracking app stated that I should receive both boxes on 31/12/21 but the delivery did not arrive until 05/01/22 and then I only received half of the order. It is 10/01/22 and I am yet to see the other half.
10 januari 2022
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.