Dearlassie Reviews 59

TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

This is a SCAM site. They are also selling the exact same clothes as Wendlly.com and also based in China. If you read the Wendlly reviews on TrustPilot, the people who bought items say they are nothin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered two size medium and large pants… medium size did not fit so they replaced my medium pants with another item. My pants are so cute. Customer Service was great. I will definitely be ordering a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

THe customer rep name Jamie was so helpful. She offered options and came up with a solution that satisfied. I would use your website and services again. Thanks! Linda Peck

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Molly from customer service was amazing, very professional, polite and helpful. I received my order today 04/02/2026 and I’m so grateful for my purchase, it’s perfect and worth the wait. Thank y... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

59 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen gegevens bekend over review-uitnodigingen

Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Thanks Jamie.

THe customer rep name Jamie was so helpful. She offered options and came up with a solution that satisfied. I would use your website and services again. Thanks!
Linda Peck

8 juni 2026
Review zonder uitnodiging
Logo Dearlassie

Antwoord van Dearlassie

Dear Linda Peck

Thank you very much for your high regard for Jamie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.

We will also pass on your encouragement to Jamie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!

Best regards
Olivia

Beoordeeld met 5 van de 5 sterren

I ordered two size medium and large…

I ordered two size medium and large pants… medium size did not fit so they replaced my medium pants with another item. My pants are so cute. Customer Service was great. I will definitely be ordering again.

13 juni 2026
Review zonder uitnodiging
Logo Dearlassie

Antwoord van Dearlassie

Dear Rima Patel

We're delighted that you're satisfied with our excellent service.

🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.

If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.

Thank you again for your review and support, and wish you a happy life.

Best regards
Olivia

Beoordeeld met 1 van de 5 sterren

This is a SCAM site

This is a SCAM site. They are also selling the exact same clothes as Wendlly.com and also based in China. If you read the Wendlly reviews on TrustPilot, the people who bought items say they are nothing like they are shown, bad customer service, and very poor quality and sizing. The 5-Star reviews are most likely done by the scammers. Don’t waste your money and risk having your credit card info stolen. Also, their so-called replies follow the exact same format: sincerely apologize, flattery/gratefulness for your feedback, and the same non-responsive email address.

10 juni 2026
Review zonder uitnodiging
Logo Dearlassie

Antwoord van Dearlassie

Dear Kylie

We understand your concerns about the fairness of our ratings system, and we take this very seriously.
We would like to sincerely clarify a few points:

1. We use Trustpilot, an independent third-party review platform. Its ratings and rankings are based on genuine user feedback, and we cannot alter or delete any reviews.

2. We welcome and respect every customer feedback, both positive and negative. We carefully review and record it, and use it to continuously improve our service and product quality.

If you still have questions, we sincerely invite you to contact us directly through the following channels:

Customer Service Email: olivia@clientcare2025.com

We sincerely hope to resolve your concerns through proactive communication.

Best regards
Olivia

Beoordeeld met 1 van de 5 sterren

Never receive my order placed on 04/11.

Never receive my order placed on 04/11.
No tracking, no answer from seller.

11 april 2026
Review zonder uitnodiging
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Antwoord van Dearlassie

Dear nicoleta

We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.

If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:

Customer Service Email: olivia@clientcare2025.com

Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.

Wish you a happy life!

Best regards
Olivia

Beoordeeld met 5 van de 5 sterren

This company has excellent customer…great choice to purchase

This company has excellent customer service department. The outfits are outstanding, classic and classy

6 april 2026
Review zonder uitnodiging
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Antwoord van Dearlassie

Dear Kiwanna

We're delighted that you're satisfied with our excellent service.

🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.

If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.

Thank you again for your review and support, and wish you a happy life.

Best regards
Olivia

Beoordeeld met 5 van de 5 sterren

Molly from customer service was…

Molly from customer service was amazing, very professional, polite and helpful. I received my order today 04/02/2026 and I’m so grateful for my purchase, it’s perfect and worth the wait.
Thank you once again Moly , I really appreciate you.

Best regards,

Iyanna Scotland

1 april 2026
Review zonder uitnodiging
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Antwoord van Dearlassie

Dear Iyanna

We're delighted that you're satisfied with our excellent service.

🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.

If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.

Thank you again for your review and support, and wish you a happy life.

Best regards
Olivia

Beoordeeld met 5 van de 5 sterren

I had ordered from dearlassie and…at my end had an oops

I had ordered from dearlassie and another company on the same day. Accidentally got the orders mixed up and thought I had not received my overalls. Dearlassie was prompt on responding to my emails and giving me delivery information. I will definitely do business with them again as delivery was prompt and the quality of the product is excellent. I love my overalls and have gotten many compliments.

27 maart 2026
Review zonder uitnodiging
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Antwoord van Dearlassie

Dear Sandra

We're delighted that you're satisfied with our excellent service.

🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.

If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.

Thank you again for your review and support, and wish you a happy life.

Best regards
Olivia

Beoordeeld met 2 van de 5 sterren

Receive items didn't have label on how…

Receive items didn't have label on how to take care of items and not paper work also on my outfit could not get in touch with anyone

28 maart 2026
Review zonder uitnodiging
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Antwoord van Dearlassie

Dear Willie

Thank you very much for your feedback.

We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.

To expedite your response, please contact us directly via the following email address, and we will prioritize your response:

Customer Service Email: olivia@clientcare2025.com

We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.

Best regards
Olivia

Beoordeeld met 5 van de 5 sterren

Great and timely customer service

Great and timely customer service! Was very friendly and helpful! I am grateful! Thanks

27 maart 2026
Review zonder uitnodiging
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Antwoord van Dearlassie

Dear Vwy

We're delighted that you're satisfied with our excellent service.

🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.

If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.

Thank you again for your review and support, and wish you a happy life.

Best regards
Olivia

Beoordeeld met 5 van de 5 sterren

Sunny was very helpful and…

Sunny was very helpful and professional. She quickly resolved my issue and assured me I would receive my missing item. Her customer service was excellent and was something that is missing in today’s world.

25 maart 2026
Review zonder uitnodiging
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Antwoord van Dearlassie

Dear Sandra

We're delighted that you're satisfied with our excellent service.

🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.

If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.

Thank you again for your review and support, and wish you a happy life.

Best regards
Olivia

Beoordeeld met 5 van de 5 sterren

I loved the sweater I received but…

I loved the sweater I received but wrong size. I was happy to pay the extra shipping of another in correct size without having to go process of returning first item and reordering of same item and waiting another extended time period. The help was courteous and instructions clear. Thank you.

26 februari 2026
Review zonder uitnodiging
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Antwoord van Dearlassie

Dear Camille

Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.

If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!

Wish you a happy life!

Best regards
Olivia

Beoordeeld met 4 van de 5 sterren

Jamie was very helpful

Jamie was very helpful. I found the process to make an exchange a little cumbersome, but I think it will all work out well!

26 februari 2026
Review zonder uitnodiging
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Antwoord van Dearlassie

Dear Jane

Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.

💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.

Thank you again for your trust and recognition. I wish you a happy life!

Best regards
Olivia

Beoordeeld met 1 van de 5 sterren

I ordered a pair of what I thought were…

I ordered a pair of what I thought were jeans with hearts on them but what I got was a costume polyester like material with the "image" printed on the material of a picture of jeans with hearts. They do have a zipper and front pockets but they look horrible like your wearing costume pants and they look like it too. They also run small and my normal size doesn't fit. They can button up but hip is too narrow to have zipper close. Really disappointed for nearly $50 it's a ripoff.

10 februari 2026
Review zonder uitnodiging
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Antwoord van Dearlassie

Dear Jennifer

We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.

We take your feedback very seriously and sincerely invite you to contact us with your order number.

Contact email: olivia@clientcare2025.com

We will promptly verify and properly address your concerns to ensure your rights are not harmed.

Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.

Best regards
Olivia

Beoordeeld met 5 van de 5 sterren

Thank you

Mia helped me very much with a very frustrating situation.

30 januari 2026
Review zonder uitnodiging
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Antwoord van Dearlassie

DearTraci

Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.

💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.

Thank you again for your trust and recognition. I wish you a happy life!

Best regards
Olivia

Beoordeeld met 5 van de 5 sterren

The customer service was top…

The customer service was top notch..They listened and they helped me with my concern...I was able to get the fir that I needed! Thanks s very much!

28 januari 2026
Review zonder uitnodiging
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Antwoord van Dearlassie

Dear KAY MUMAW

We're delighted that you're satisfied with our excellent service.

🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.

If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.

Thank you again for your review and support, and wish you a happy life.

Best regards
Olivia

Beoordeeld met 5 van de 5 sterren

Thank you for your great customer…

Thank you for your great customer service Mia

22 januari 2026
Review zonder uitnodiging
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Antwoord van Dearlassie

Dear Sylvie

We're delighted that you're satisfied with our excellent service.

🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.

If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.

Thank you again for your review and support, and wish you a happy life.

Best regards
Olivia

Beoordeeld met 5 van de 5 sterren

Customer service

I wanted a full refund, I didn’t like the merchandise I ordered. However, the lady in customer service was nice, always replied within a good time frame and agreeed to give me at least the 50% refund. Customer service was good.

5 januari 2026
Review zonder uitnodiging
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Antwoord van Dearlassie

Dear Andrea Sutton

We're delighted that you're satisfied with our excellent service.

🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.

If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.

Thank you again for your review and support, and wish you a happy life.

Best regards
Olivia

Beoordeeld met 5 van de 5 sterren

Even though my stuff didn’t fit me they…

Even though my stuff didn’t fit me they have been wonderful about making sure I am happy!!

22 december 2025
Review zonder uitnodiging
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Antwoord van Dearlassie

Dear heathermikey price

We're delighted that you're satisfied with our excellent service.

🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.

If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.

Thank you again for your review and support, and wish you a happy life.

Best regards
Olivia

Beoordeeld met 5 van de 5 sterren

Great

Mía was Great! Helpful.

8 december 2025
Review zonder uitnodiging
Logo Dearlassie

Antwoord van Dearlassie

Dear Zue

We're delighted that you're satisfied with our excellent service.

🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.

If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.

Thank you again for your review and support, and wish you a happy life.

Best regards
Olivia

Beoordeeld met 5 van de 5 sterren

My shopping experience was great…

My shopping experience was great because how easy and convenient everything was from browsing to checkout. A clear , user friendly website helped me quickly to find exactly what i was looking for, i loved the good price and the good quality of the products , averall the combinations of good service, staff is friendly, patient and willing to help , made the experience truly satisfying.

4 december 2025
Review zonder uitnodiging
Logo Dearlassie

Antwoord van Dearlassie

Dear yakaira

Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.

💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.

Thank you again for your trust and recognition. I wish you a happy life!

Best regards
Olivia

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