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Our family business has been selling decorating materials for over 170 years, through five generations and counting. The business has evolved, expanded, contracted and expanded again over all those years, but the basic idea remains constant from our forefathers' time: offer our customers good quality products at a competitive price, and back them up with excellent customer service. Need help deciding what paint or wallpaper to buy, or just looking for some advice? Our dedicated team are on hand to help with any queries Monday to Friday, 8am to 5pm. We offer 2-3 working day delivery on every order for just £3.99 or FREE above £50.00. Order before 3pm for same day dispatch!
Monmore House, Cooper Street, WV2 2JH, Wolverhampton, Verenigd Koninkrijk
4,4
12 reviews
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Fantastic company, i miscalculated the amount of wallpaper I needed and they didn’t have more of the same batch so emailed the manufacturer for me. They went above and beyond to help me and although the paper is now discontinued I did buy a different batch number and will most definitely be using this company again. I can’t recommend them enough!
Excellent service by Decorating Supplies Direct. I came across this Company via a Google search. I was a bit wary at first, as their prices were very very reasonable. I placed my order on Wednesday, email confirmation straight away, despatched the next day and delivered on Friday! Excellent service, and the wallpaper is lovely and great quality. Their Website is easy to navigate. I’ll definitely be using this Company again, and would highly recommend them.
Antwoord van Decorating Supplies Direct
Thank you so much for taking the time to leave such a detailed and positive review ⭐
We’re really pleased to hear that your experience with Decorating Supplies Direct exceeded expectations, from the competitive pricing and smooth ordering process through to the fast delivery. It’s great to know you’re happy with the wallpaper quality and found our website easy to use — that’s exactly what we aim for.
Your recommendation means a lot to us, and we truly appreciate your trust. We look forward to welcoming you back again soon!
Easy order process. Received a confirmation of postage email within an hour (excellent). Free delivery and items received the very next day. Items well packaged. Amazing service, even received a mini gift of Haribos (hope this was intentional and someone isn't looking for their sweet treat 🙂). Highly recommend due to excellent service, price and speed of delivery.
Antwoord van Decorating Supplies Direct
Thank you so much for your wonderful review! We’re delighted to hear that your order arrived quickly and safely, and that the whole process was smooth from start to finish.
We’re especially glad you enjoyed the little Haribo treat — don’t worry, it was definitely intentional! 😊
Your recommendation means a lot to us. Thanks again for choosing us, and we look forward to serving you again soon!
Real people to talk to and fantastic customer service
I only give 5 stars to companies who have a phone number, answer calls and have someone you can speak to. Great advice pre-purchase, fast delivery and easy returns- what's not to like!
Will definitely recommend and buy from them again...keep up the good work : )
Antwoord van Decorating Supplies Direct
Thank you so much for the positive feedback! We're a fifth generation family business and customer service is at the heart of everything we do. We really appreciate you taking the time to post this review.
Quick and efficient order process, items arrived quickly and well packed, absolute pleasure to deal with
I ordered items over 2 weeks ago and their website says deliveries within 1-2 days. It turns out this This not all items are stocked but drop shipped which is understandable. I had left a 1-star review but must say Hannah has now kept me informed regularly and chased the suppliers and hopefully will be delivered very soon. Customer service is so important so Hannah gets the 5 stars :-) Thank You
Antwoord van Decorating Supplies Direct
Hello Mark, we're very sorry that you've had issues with your order. We do hold stock of almost all of our products, but there are a few select specialist items that we have delivered directly from the manufacturer. Unfortunately your order was for one of these items and the manufacturer has let us down with the order and delivery. Our normal service for both our stock items and specialist items is that for orders placed before 3pm are dispatched same day for delivery in approx. 1-2 working days. We have emailed you to try and rectify the situation and apologise for any inconvenience this has caused. Please don't hesitate to contact us directly with any further queries.
I hate buying online! Choosing wallpaper is not an easy job, buying it a sensible price is even more challenging, then I found that I had chosen one that had to come from Germany! I phoned, spoke to Martin. Assured of a delivery date (he contacted the suppliers directly), free postage over £50 and a good returns policy, I placed the order over the phone. The paper arrived ahead of time and was very easy to hang. I would buy from this company again - and my decorator has asked for their details.
I have ordered twice from them and had both orders the next day, their prices are very competitive and their service second to none.
I have bookmarked Decorating supplies direct for further purchases.
LW
Absolutely fantastic service, ordered 22 rolls of paper Friday afternoon, it arrived Wednesday afternoon and was much cheaper than anywhere else I tried. Would definitely use again and will be recommending thank you!
The items ordered were cheaper than others. Good arrived well packaged & delivered quickly. They are also sellers on Amazon but it worked out cheaper for us to
buy from their website direct.
Ordered a roll of thermal wallpaper online Monday 27th November at 9.20am. It arrived Tuesday 28th November at 11.00am.
Very happy with the price I paid, delighted with the service.
When ordering from a new website I like to check reviews to get some reassurance that the business is reputable particularly if the price seems unusually low, as was the case with this company. The website looked legitimate, complete with an About Us saying how multiple generations of the family had been involved in the business, but surprisingly, there were no reviews on trustpilot - or anywhere else that I could find. I decided to email their sales@ address with a query about stock levels to see if I got a response, at least confirming that it wasn't fake.
I needn't have worried. Within minutes, I received an extremely well written and polite email from Hannah telling me the exact stock level I'd asked for and not to hesitate to ask if I had any further questions. I placed the order at 2 pm and it arrived 24 hours later.
So, here's a trustpilot review, hopefully reassuring others that this genuine company is a perfect example of how online retail should be done.
They deserve to succeed for many more family generations to come.
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