DeFlorance is a great shoe, high quality and extremely comfortable. I ordered the incorrect size and contacted customer service through email. I received a response within an hour of my original emai... Toon meer
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Absolutely terrible experience. The customer service is extremely poor and unresponsive. I contacted them immediately after receiving the shoes due to issues, but never received a reply. When I fo... Toon meer
DeFlorance was excellent to work with when I made a mistake and ordered two pairs of the same color. Realizing my mistake, I immediately reached out and they rectified the situation in a timely fashi... Toon meer
I saw an ad for DeFlorance sneakers on social media and read through the reviews. I decided to try them myself and ordered a pair of orthotic inserts as well! They shipped and arrived within a reasona... Toon meer
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This was my second order
This time I purchased two for a better deal. The exterior design is a bit different but they are still eye-catching. The toe box is excellent which is why I purchased additional ones. I wore them for several hours of walking through Europe and they were great. My only slight concern was the shipping time. I did send a message and had an immediate response articulating the intended shipping time as they come from overseas.
Pleasantly Surprised!
Ordering from an ad off Instagram, I was highly doubtful that these shoes would arrive as advertised, so I was thrilled to be wrong! These sneakers are adorable and comfortable and I couldn’t be more pleased!
Easy to order
Easy to order. True to size. Good quality material.
Suffered with Achilles tendinitis
Suffered with Achilles tendinitis. After PT , gel heel inserts and doctor appointments,I decided to try your product. So far the heel pain has lessened. The cushioning from the insole seems to protect the Achilles.
Don’t bother ordering these shoes.
Waited over 2 weeks. Shoes are not comfortable for me. They need a softer foot bed.
They're really comfy and fit like I…
They're really comfy and fit like I expected.
Returns difficult
The shoes did not fit and because it would require high postal fees to ship them back to China, the company offered that I keep the shoes and to provide a 30% refund.
Tracking / Coming from overseas
Tracking was rough and I didn't know this was coming from overseas. It would be nice to have an estimated time of shipping or at least a minimum - like, knowing at minimum, it will be 2+ weeks before I received my shoes.
Love these shoes!
The ordering process was simple. I love the quality of the shoe and how it fits. They are true to size and extremely comfortable to wear all day long.
I loved my first pair of shoes was so…
I loved my first pair of shoes was so excited that they came out with a darker color for the winter!! Had to snag a pair as soon as they were available!
Very easy to order and sizing was true…
Very easy to order and sizing was true to size. Very comfortable and glad o decided to purchase them!
Buyer beware
The shoes I got were very wide they looked big and bulky. So if you have narrow feet, these are not the shoes for you. What I didn’t realize because I didn’t read the fine print was that if you actually want your money back, you have to ship the product all the way back to China at your expense. I contacted their customer service via email and explained that the shoes didn’t fit and were too wide and too small. Their response was they were willing to give me a 15% back and then I could keep the product. Or they will offer to send a different size. I explained I didn’t want to keep the product but they told me I should try to resell it to get my money recouped if I didn’t want to pay to send it back to China. I would never ordered the product had I known that trying to return it would mean shipping it back to China, where it came from. All advertisements give zero indication that it is a Chinese based company. I was not happy with the product. They advertisement says 100% satisfaction guaranteed. Apparently, they have revamped the shoe, but I was not willing to take the chance to see if their new design was any better.
Takes a while to arrive, but good product.
I ordered these shoes for myself and as a gift for a family member. They are very comfortable shoes and can be worn all day. They did take a while to arrive, but customer service did a nice job of communicating and giving me updates. I was a little skeptical at first but it was worth the wait!
Amazing Sneakers!
Ordered my sneakers online… took about a week and change to receive but they arrived as promised and are great! Comfortable and great for long walks and just being on my feet for long periods of time! They didn’t even really need any breaking in! They are very stylish as well… Love them!
Very comfortable and stylish
Very comfortable and stylish. The toe area is larger which is what I was looking for.
Great Shoes, but SLOW Shipping
I am very happy with the shoes and wear them every day! I was disappointed with how long it took to get the shoes. The tracking information was not very helpful either, likely because the shoes were not in the United States for quite some time. I got an update on the tracking the day they arrived.
I love these shoes
I love these shoes. I want more. I was hesitant at first but after reading the reviews, I decided to try. At work, I go down the stairs slowly and carefully because my knees hurt, the arches of my feet hurt. After wearing these, I was practically jogging down the stairs with no pain. Amazing!
Great product!!!
Love my DeFlorance sneakers
Love my DeFlorance sneakers!
Issa is has been helpful. Would love a stronger tread on the sole - they are slippery on many surfaces.
Thank you~
Jaime
I ordered 2 pairs of the 2.0 shoes
I ordered 2 pairs of the 2.0 shoes, and I love them! I have chronic foot and back pain, and neither my feet or my back hurt at the end of the day after wearing these shoes. I’m so impressed with the quality and the comfort is top notch!
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