defythegrid.com Reviews 73

So here I go, being honest and sincere and very straightforward -

This guy Koda is a very rude and disrespectful business operator, or whatever he considers himself. Not only did they lose my order but then did not proceed to answer my emails after taking the money from my credit card. I had to email two times before getting an answer just to be told that they never received the order. However, remember, they took the money.

After having my initial conversation with him on the phone he proceeded to be very mouthy and disrespectful. Making demeaning comments and then following up with " make sense" ? Like I'm some kind of knit wit. He repeated this comment numerous times to me after talking to me like I was a child. He continuously tried to talk over top of me when I tried to make my complaint. And in the end still insisted that they never received my order. This guy is running a business out of his basement and clearly doesn't have the first clue about business. I have been in the customer service industry for over 40 years, this is not how you treat your customers, the people that are supporting your business.

Stay clear, there's better places to buy your products.

I took advantage of the free 1/2 goldback promotion this business offers and was really impressed that there were actually no strings attached. Rarely is anything in life truly free. But I received the 1/2 goldback in the expected timeframe and haven't gotten any sales calls / emails that usually come along with this type of promotion.

Would buy PMs from this business based on that experience.

The Very Best Company to do business with! Best deal, on Goldbacks! As well as other Metal's. With super fast Shipping! I mean from Utah, to Ohio in 4 days !

After an initial miscommunication, Defy The Grid rectified the situation. Thank you Defy The grid.

Good price,shipping and easy website. All is good

Defy The Grid always looks out for me to ensure they can offer the best deal. I’m a repeat buyer and truly appreciate the customer service. Trust is 5-star here!

They have always delivered and have an impressive array of payment options.

Great inventory, pricing, communication and service.

Just started ordering goldbacks. Best prices on goldbacks and fast shipping. Will be ordering more.

Product was packaged well and arrived promptly. I look forward to ordering from them again.

Ordered from a free Goldback site and never seen this company. They sent a free goldback with my first purchase too. Awesome company highly recommend doing business with them

Excellent Customer Service, something you hope to never need but due to a clerical error that I made when placing an order I had an issue that DTG was extremely helpful in resolving.

My first time purchasing gold backs. I loved the selection, and the ordering process was super easy. DefyTheGrid had great communications, from confirming the order to estimated arrival date, to confirmation of delivery. The products arrived in excellent condition! This company exceeded my expectations and I will continue to use them to purchase more gold backs.

I've been investing with them for years and will continue to do so.its always good to defy the grid 😎

Quick and fast response on delivery on Gold Backs.
They have a grate selection of different Gold Backs also.

Shipped quickly and packaged well. Additionally, the coins were in a lot better condition than I've bought elsewhere with the same description.

I had previously purchased from DTG on a couple occasions and never had any issues. On my most recent purchase, once I received it, my order contents was mixed up/switched with another customers. I placed a call to the suppprt team, sent an email and within an hour I got a call back (after regular business hours) and it was taken care of immediately. I was so pleased with the service and how it was handled that I made another purchase later that evening. I would recommend to All, deal with confidence.

Outstanding web site and superior products.
Highly recommend to collectors of all kinds.
It was a pleasure doing business with DefyTheGrid.

Fantastic, highly recommend

Selected DefyTheGrid for my first Goldback order after tons of research and lurking on Reddit. Great experience, price, packaging, and delivery. Placed my order Sunday night 3/2/25, got acknowledgement email within minutes. The next day I got thank you, recap, and notification of shipment with tracking info before close of business, the order was to my house, across the country on Saturday 3/8/25. Great packaging all were pristine and they were perfect. I got great.prices, including free shipping and no CC fee on my order. They exceeded all expectations. A+++ will definitely use them again.