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DEGIRO Reviews 

769
•
TrustScore 4 uit 5

4,2

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Beoordeeld met 5 van de 5 sterren

I have been using DeGiro for over seven years in another country. I have never had any major issues, and when they rarely arise, the staff are very responsive. I watched the platform grow and improv... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The share dealing account is easy to set up and run. The dealing process is straight forward. Funding the account and withdrawing cash is easy. Tax free ISA accounts are not available for UK investors... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've used Degiro, [a recommendation from a far more experienced trader] for the past two years from when I first started my trading journey. Its ease of use and focus on keeping trading simple was ver... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I would like to agree with another colleague who said I Have had a good experience with this platform but Brexit has made it extremely difficult to trade here due to the time and bureaucracy it take... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Financieringsmakelaar

Geschreven door het bedrijf

Founded in 2008 in Amsterdam, DEGIRO has grown into one of Europe’s largest and most trusted online brokers. Today, over 3 million clients across 16 European countries rely on our high performance platform to invest globally at low cost. Investors can access more than 45 markets across 30 countries and a wide range of investment products, including stocks, ETFs, bonds, options and futures. In several markets such as the Netherlands, Spain, France, Germany, Italy, Ireland, Portugal and Greece, clients can also invest in crypto. This allows investors to build diversified portfolios in a single account. Our platform combines innovative trading technology with personal customer support by phone and email in local languages. Whether you are a beginner or an experienced investor, you can benefit from clear pricing, reliable tools and a smooth investing experience. As part of flatexDEGIRO Bank SE (ISIN: DE000FTG1111, Ticker: FTK), we combine innovative, user-friendly technology with the scale and financial stability of a leading European brokerage infrastructure. Our commitment to value, reliability and service quality has been recognised with more than 100 international awards. DEGIRO continues to empower investors by providing efficient, transparent and user-friendly solutions that help them achieve their financial goals with confidence. Investing involves risk of loss. This is not investment advice.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

769 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(769)

46 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Super easy to invest

Super easy to invest
Gives impression of a solid platform
Never had a problem

4 maart 2025
Review zonder uitnodiging
Logo DEGIRO

Antwoord van DEGIRO

Hello Carlos,

We are happy to read about your experience! We are working hard to continuously deliver quality services.

Kind regards, DEGIRO

Beoordeeld met 5 van de 5 sterren

I've been using degiro for about 4…

I've been using degiro for about 4 years now, and very happy with the process. Some more available options to buy/write would be great though.

1 februari 2025
Review zonder uitnodiging
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Antwoord van DEGIRO

Hello,

Thank you for your review! We appreciate your feedback and will take it into serious consideration. If you want us to add more products to our platform you can create a product request. Just visit our Help page on the website and look for 'add product'.

Kind regards, DEGIRO

Beoordeeld met 5 van de 5 sterren

I love Degiro

I love Degiro. Fast, low fees, clear dashboars. Everything is simple and in your hands.

17 januari 2025
Review zonder uitnodiging
Logo DEGIRO

Antwoord van DEGIRO

Hello Nick,

We are happy to read about your experience! We are working hard to continuously deliver quality services.

Kind regards, DEGIRO

Beoordeeld met 1 van de 5 sterren

Degiro lost my deposit !!!

I made a 10K deposit 2 months ago however Degiro still cannot find my payment. I have spoken with 3 different agents (all with communistic names Stalin, Kirol and Gorbachev) the response I got was exactly the same ....I cannot see your deposit but if I ever find it I will get back to you.. I'm just wondering if that's a joke or a nightmare? I have made dozens of deposits online to Finance brokers and betting companies and never had an issue, my deposit was arriving always on time. How is possible that Degiro lost my deposit? They claim that they are a Dutch-German broker but when your deposit is not credited into your account, you have to deal with those agents based in Sofia!!! Does this seems a sign of a reliable company? I have already taken legal action against them. Unfortunately reading the previous reviews I'm not the only one that his deposit was lost.

12 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do NOT use DEGIRO

Do NOT use DEGIRO, you will not be able to contact or speak to anyone. If you get locked out of your account because u forgot ur password or change ur phone number, you will not be able to get access for a very long time because they will not reply to your emails quickly and you cannot speak to anyone.

I am currently trying to gain access to my account because my phone number changed. But DEGIRO is such poor quality in service, no one is getting back to me, so I cannot trade on my account right now. Accessing account to day trade is the most important thing so based on that, DEGIRO is absolute trash, please avoid.

Trading 212 is much better in that respect, I would recommend T212 or any other platform over DEGIRO.

6 januari 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

One of the best range of shares and…

One of the best range of shares and investments that I have found. Very efficient and trustworthy. I have had no problems when investing with Degiro.

6 januari 2025
Review zonder uitnodiging
Logo DEGIRO

Antwoord van DEGIRO

Hello,

We are happy to read about your experience! We are working hard to continuously deliver quality services.

Kind regards, DEGIRO

Beoordeeld met 5 van de 5 sterren

De Giro for you always

De Giro for you always.

3 januari 2025
Review zonder uitnodiging
Logo DEGIRO

Antwoord van DEGIRO

Hello Carlos,

Thanks for your kind words! We appreciate you taking the time to share your review.

Kind regards,
DEGIRO

Beoordeeld met 5 van de 5 sterren

I would like to agree with another…

I would like to agree with another colleague who said
I Have had a good experience with this platform but Brexit has made it extremely difficult to trade here due to the time and bureaucracy it takes to move funds around. The only other criticism would be the reporting or more like parroting of MSM Headline rubbish that rarely if ever turns out to be true once you do your DD

26 december 2024
Review zonder uitnodiging
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Antwoord van DEGIRO

Hello D,

Thank you for your review! We appreciate your feedback and will take it into serious consideration. Unfortunately, some of your comments we cannot address. The news and calendar on our platform are provided by a third party and as a service. We do appreciate you taking the time to let us know.

Kind regards, DEGIRO

Beoordeeld met 1 van de 5 sterren

The payment takes years to reach the…

The payment takes years to reach the account. Are you guys stuck in the old times?

21 december 2024
Review zonder uitnodiging
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Antwoord van DEGIRO

Hello Wallace,

Thank you for your feedback. Transfers, unfortunately, can take up to 2-3 working days to complete. Once this time has elapsed, please check your bank account for the funds; it may be that your transfer failed, or was returned.

If this is not the case, you may have sent funds from an unregistered bank account. Please check the bank details you have registered with DEGIRO in your Profile tab. If you have sent funds from an unregistered bank account, you can register the new bank details on your profile under "Linked Bank accounts".

If none of the above is the case, please contact our Service Desk by e-mail: clients@degiro.com. In any case, we appreciate you sharing your feedback with us so we can use it for improvement.

Kind regards,
DEGIRO

Beoordeeld met 1 van de 5 sterren

SCAM

SCAM. Do not give this company any personal information. I am taking them to the ICO.

18 december 2024
Review zonder uitnodiging
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Antwoord van DEGIRO

Hello,

We are sorry to read about your negative experience with us. We are not really sure what happend here, but if you wish to file an official complaint with us you can do so via complaints@degiro.com

Kind regards,
DEGIRO

Beoordeeld met 1 van de 5 sterren

Expensive transaction fees

Firstly, the platform does not offer interest on uninvested cash balances, which is a significant disadvantage in the current high-interest-rate environment where many brokers provide such benefits. Moreover, DEGIRO’s transaction fees are higher compared to those of many other platforms. I have been investing through this platform since 2020, and the experience has been getting worse each year.

17 december 2024
Review zonder uitnodiging
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Antwoord van DEGIRO

Hello Ιφιγένεια,

We are sorry to read about your negative experience with us. We appreciate your feedback and will use it to improve. Regarding the interest on uninvested funds; we believe that you only deposit funds in your DEGIRO account if you wish to trade with it. Of course we are constantly monitoring market developments and should this be changed we will let our clients know. Thank you again for sharing your feedback.

Kind regards,
DEGIRO

Beoordeeld met 1 van de 5 sterren

Appalling

I made a transfer almost 3 weeks ago, and it took 19 days it to be credited on my Degiro account, despite me being a customer for over 4 years. Sent several emails, called them numerous times and they are "still investigating", yet "not able to provide timeframe for the money to be credited". They committed to keep me informed, but I had to call every other day to get some kind of answer.
I don't understand how a financial institution could be so poorly managed, where they do not seem to have any handle on customers transfers or keep them informed on the steps being taken to resolve the matter. "We cannot provide you with a precise time frame for the resolution but we are working diligently to get the issue fixed" is just not good enough!

6 december 2024
Review zonder uitnodiging
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Antwoord van DEGIRO

Hello Ev,

We are sorry to read about your negative experience with us. We appreciate your feedback and will use it to improve. Please reply to the e-mail send by Trustpilot to you so we can help you resolve the issue if it still exists.

Kind regards, DEGIRO

Beoordeeld met 4 van de 5 sterren

Easy to use

Easy to use very safe

13 november 2024
Review zonder uitnodiging
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Antwoord van DEGIRO

Hello Keith, thank you for your thoughtful message! We will make every effort to maintain our high standards.

Best regards, DEGIRO

Beoordeeld met 1 van de 5 sterren

Deposit Funds are missing

I've been with Degiro for years and never had an issue. Last month I transferred £100 from my bank account and it never reached my Degiro account. Its left my bank account according to my bank. The customer Services at Degiro are appalling, so slow. They are asking me to provide a PDF (only a PDF) of proof that it has left my bank account. I have supplied them with everything I can pull out from my bank account as proof, they are not accepting it. I'm not even sure they have looked into my case as yet. Because they still require this PDF. I'm now looking to move broker. If I can't deposit funds into my Degiro account safely what's is the point.

2 december 2024
Review zonder uitnodiging
Logo DEGIRO

Antwoord van DEGIRO

Hello,

We are sorry to read about your negative experience with us. We appreciate your feedback and will use it to improve. Please reply to the e-mail send by Trustpilot to you so we can help you resolve the issue if it still exists.

Kind regards, DEGIRO

Beoordeeld met 1 van de 5 sterren

Nightmare, withdrawal never arrived

I requested a withdrawal. Unfortunately, the bank account that is used for withdrawals no longer exists. Sure, that was my mistake, but Degiro doesn't even try to recover the money. I assume the bank sent the money back to Degiro, but it was never allocated back to my account. Their customer support is ghosting me; they are not even replying to emails! I have lost £2000 because Degiro is unable to help!

31 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I transferred 1000 pounds and they lost…

I transferred 1000 pounds and they lost it and now they are asking for me to provide proof, cannot make this up. If you are in the UK avoid, they want their own IBAN from me when they did not give it and said on their platform to do bank transfer, does not make sense.

21 november 2024
Review zonder uitnodiging
Logo DEGIRO

Antwoord van DEGIRO

Hello Amin,

We are sorry to read about your experience. However, if a deposit is lost we need some reference from your side so we can try and locate the deposit on our side. If we receive a deposit to any DEGIRO bank account that is not dedicated to your DEGIRO account, it should be deposited back within a few days as we cannot link the deposit to your DEGIRO account. Please find more information on this via our website > Help > Money Transfers and Handling > Deposits and Withdrawals.

Kind regards,
DEGIRO

Beoordeeld met 5 van de 5 sterren

Esay to contact

18 november 2024
Review zonder uitnodiging
Logo DEGIRO

Antwoord van DEGIRO

Hello Paul,

Thank you for the 5-star review. We greatly appreciate it!

Best regards,
DEGIRO

Beoordeeld met 5 van de 5 sterren

Overall good platform

Overall good platform. Only thing missing is Crypto and an easy way to trade precious metals

11 november 2024
Review zonder uitnodiging
Logo DEGIRO

Antwoord van DEGIRO

Dear JJ,

Thank you for your review! We appreciate your feedback and will take it into serious consideration. We are working to add crypto to our platform in 2025, and hopefully also for the UK, so be on the look out for that! We will let our clients know once we have it of course. Thanks again for the 5 star review!

Kind regards, DEGIRO

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