Deichmann Reviews 582

Item was as described and delivery on time

I recently visited the Telford store during your big promotion and was encouraged at the till to sign up for the Deichmann app to receive a £10 welcome discount. Unfortunately, there was no signal in the store, and despite all three of us trying, none of us could download the app. We asked if we could sign up in-store instead, but were told this wasn’t possible.

It’s just a bit of feedback — not everyone has a smartphone or good reception, so it would be great if customers could sign up directly in-store. Because of this, I wasn’t able to receive or use my £10 discount on my purchase, and the manager said there was nothing she could do.

excellent service from a nice girl at the belfast store kind regards.

Well, you are straightforward ordering But sadly, I had to return them. That was straightforward, definitely recommended.

I purchased a pair of Bench trainers in your Accrington store, paid extra to get the coating to protect them from marking. First time i wore them they marked & cannot wipe them clean, being a white pair only reason i paid for the extra.

I bought a pair of trainers a few months ago and the sole on one of the trainers split, allowing water ingress. I took the trainers back to the store and without any quibling they agreed to replace them for a new pair. That was on Saturday and the new pair came in the post the following Tuesday.

We recently been to Deichmann in Queens Gate Peterborough and bought 2 bags pack as a gift for some friends (Skechers and FILA) and 2 pairs of crocs.
At the time of purchasing we haven't checked the bags properly, we paid for all items and went to continue our shopping in Queens Gate.
After an hour we have noticed a stain on a Skechers bag and we went back to Deichmann stores to check and the guy on counter asked that have you been drop something on it and we said no we are just shopping in different shops and he replied that well it almost an hour before you purchased.
He called a sales girl who didn't say anything and then the guy called another girl (seems like a senior staff or manager) she straight a way said we do check items before we keep it shelves and once we sell item we can't take it back. I was surprised with her answer and attitude. I questioned her that can you tell me how many days or months the item is in shelve till we purchase and don't you think it might had stain during that time and she replied same that once we sell we can't take it.
I was fuming and left store by not saying anything.
Unfortunately, we left our receipts on counter and we came out store and walk just few steps (just less than a minute )and realised that we left receipts at counter.
To avoid any arguments I requested my wife to go back in store and get receipts as we may need to change Crocs if any size issues.
My wife went to store and again she was shown attitude by staff by saying we are not here to keep your receipt safely and we have discarded it.
My wife mentioned that we need it to change Crocs if any size issues and we she were shown like they are doing very big favour and said we will print one and give you.
What a unprofessional and rude behaviour by staff , I will think 100 times before going to Deichmann and get insulted again.

Deichmann are one of the few retailers that sell half sizes. I have always received my orders on time with no issue and I have ordered multiple pairs of shoes.

The boots I ordered I have hardly worn so I can’t comment on their quality over the longer term but they aren’t the most comfortable and really needed breaking in.

I ordered a pair of ESpirit loafers, within a couple of weeks the width of them had stretched significantly to the point they fall off my feet and there’s a huge gap on the sides. I hardly wear these now.

I ordered a pair of block heeled loafers for work. Which fitted nicely and were very comfortable. Within around 8 months they look incredibly scruffy and the sole has worn very thin and the heel is scuffed. They now hurt the balls of my feet. Sadly, they don’t seem to sell this style anymore.

They have a nice choice of styles and I like that they do half sizes but they just don’t last very long at all.

They tried to scam me after I won free shoes after spinning a weel on the weel it says free per of shoes and when I did win I went and got a shoes and they said its only 30 pounds off not free shoes and also terrible costumer service they lied saying at the door they would have told you it's 30 pound when in reality they didn't say that dont trust this shop when it comes you wining gifts or spinning the wheel.

I really think they need to do some customer service training with their staff as they’re so rude! Shocking customer service in Broadway Bradford.

A dreadful shoe company. Ordered 5.5 size women’s shoes online. Delivery good. Shoes too big. Went to Wrexham store to swap for a 5 but not available. They offered to get a size 5 from their Chester store. Told to go back the next day. I did go back but no shoes there. Told to go back later that day. Went back that afternoon. Shoes still not there. I was given a lengthy explanation why and was promised they would be there in the Wrexham store the next day. Fuming doesn’t cut it. I have phoned the Wrexham store on 03.10.2025 to explain the number of times I had been to the store. Explained I was phoning to check they were there, before I got the bus to Wrexham to pick them up. Assistant said she didn’t have any idea about the issue but asked for my number and said she would phone the Chester Manager to enquire. Said she would phone me back to let me know. Well that hasn’t happened, no phone call, stuck with unworn shoes that are too big and fuming at the complete lack of respect for their customer. No one seems to know what they should know and to be told repeatedly to go back to the store and that they’d phone me back when no intention to do so is a joke. I will never order offline again or visit any of your two bit stores. First and last time. Stay away from there.

Not the best service. Contacted by email as shoes arrived used from the bottom. I wasn’t offered anything in return despite the state of the shoe. I also claimed I was unable to get to a store due to a disability however the advisor still asked me to return in store.
I would avoid

Bought pair of Skechers for my husbands birthday present . Got some great advice from Helen the Manager in Killingworth, as he’s never had slip ins before .
Great customer service and friendly approach as I entered the store .
Would def return

Really fast delivery. Within 24 hours I have got my order. Unbelievable

Great shoes. Good value and fast efficient delivery

Ordered on Sunday and was ready to pick up in store Monday , that’s what I call service . Well done

Queensgate Centre, Peterborough.
First time shopping with you, I had a very pleasant experience with you today. The lady that served me was very polite, helpful and happy in her job. She put a pair of shoes behind the counter for me to collect later. Thank you for an enjoyable shopping experience.

I have purchased a pair of shoes from your store in the White Rose shopping centre today (22/0925) and was served by a young man called Darren. What a credit he is to your business he couldn’t do enough to help me. He rang another store Bolton, to enquire if they had another pair of shoes l liked in my size and he spoke to a young lady called Carol who was also very helpful, o beam now going to be purchasing another pair of shoes .. because of their outstanding service. I will be purchasing from your store again.
Also the 2 young ladies on the till were very helpful too. Lovely store a pleasure to shop there .

El servicio de entrega fatal,llegó el producto en 15 días cuando ellos ponen que como máximo 7. Además llamas al teléfono de su página y te sale un mensaje que te remite al correo electrónico. Mandas un correo y todavía estoy esperando respuesta. Es una pena que una empresa tan grande tenga tan malo el servicio.no volveré a comprar

Very simple purchases today, namely involving asking for my new unworn shoes (from temu) to be sprayed with Deichmanns special waterproofing machine.

Thought it would take 3-5 mins, turned out it was done in circa 90 seconds.

Appreciated the staffs general politeness around the store and especially young master Joe's, who served me at reception so studiously.

Great company staff attitudes, couldn't ask for more! :)