Placed an order which was apparently shipped on 24th of August. I haven't heard anything since, I have written two emails in the last two weeks, asking about the shipment, and not received a reply. Wh... Toon meer
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Lees wat reviewers zeggen
Sample tiles were a complete tile, when I was expecting a small sample cut from a whole tile. Tiles were wrapped in bubble wrap for extra protection/ stop them from rubbing against each other during t... Toon meer
Bedrijf heeft geantwoord
I had a few questions once I had chosen the tiles, and Deluxe Bathrooms were so patient and helpful. Now that the tiles have arrived, I am so pleased with them and looking forward to seeing them on... Toon meer
Bedrijf heeft geantwoord
Customer service was not the best. It was hard to find the contact details and unhelpful member of the staff who was not willing to help. Delivery takes too long and to get the delivery details you ne... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are UK's premier online bathroom & tile retailer, where you can buy the latest modern and traditional style bathroom products and exclusive tiles at the best prices and have the goods conveniently delivered directly to your home. Take a look at our bathrooms and tiles at www.deluxebathrooms.co.uk
Contactgegevens
Verenigd Koninkrijk
- deluxebathrooms.co.uk
3,7
Gemiddeld
31 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Order never arrived, Company does not respond.
Placed an order which was apparently shipped on 24th of August. I haven't heard anything since, I have written two emails in the last two weeks, asking about the shipment, and not received a reply. When I tried to ring the company using the phone number provided on the website, the call was left unanswered. Will probably have to go to the credit card company to hopefully be able to get a charge back.
16 september 2026
Review zonder uitnodiging
communication is bad
why is it i wrote a review and got a reply the next day, but i have sent 2 enquiries via your website and received no reply? Is there any other way of contacting you?
16 september 2026
Review zonder uitnodiging
5 Star Company
I had a few questions once I had chosen the tiles, and Deluxe Bathrooms were so patient and helpful.
Now that the tiles have arrived, I am so pleased with them and looking forward to seeing them on the wall.
Thank you again.
24 augustus 2026
Antwoord van Deluxe Bathrooms and Tiling Solutions
Thank you for your wonderful 5-star review!
We're delighted to hear that our team could help with your questions and make the tile selection process a little easier. It's fantastic to know you're pleased with your tiles now that they've arrived.
We hope they look amazing once installed, and we truly appreciate you choosing Deluxe Bathrooms & Tiling Solutions.
Grey Burlington Loo seat
The product was exactly as ordered, was delivered on the expected day, well wrapped and protected and with clear installation instructions. It was easy to fit.
24 juli 2026
Antwoord van Deluxe Bathrooms and Tiling Solutions
Thank you for your fantastic 5-star review!
We're delighted to hear that your Grey Burlington loo seat arrived exactly as expected and that everything, from the packaging to the installation instructions, met your expectations. It's great to know that it was easy to fit and that the delivery process was smooth from start to finish.
We really appreciate you taking the time to share your experience and thank you for choosing Deluxe Bathrooms & Tiling Solutions. We hope to help you again with any future bathroom projects!
Beautiful tiles at an awesome price…
Beautiful tiles at an awesome price with quick and easy delivery
3 juli 2026
Antwoord van Deluxe Bathrooms and Tiling Solutions
Thank you for the 5-star review. We're so pleased you were happy with our pricing and delivery. We appreciate your feedback and hope to serve you again in the future.
Missing SAMPLES
Ordered 2 FREE tile samples and paid 10 pounds for delivery. That's right, you heard it correctly - 10 pounds for delivery.
Received the parcel after a week and a half just to see they only shipped 1 sample instead of two. Had a phone call with their customer service and they confirmed the missing sample will be sent straight away(case number 1031009).
Months later and still nothing delivered. Even emailed them twice and they don't even bother to answer.
If they can't deliver two tile samples, then all I can say is that I won't be ordering 20-30sqm of tiles from this company.
STAY AWAY FROM THESE COWBOYS
28 juni 2026
Review zonder uitnodiging
Delighted! sample was better than expected
Delighted as I loved the look of the tile and the sample, when it arrived - nicely packed and just what I wanted.
Will be purchasing them!
5 juni 2026
Antwoord van Deluxe Bathrooms and Tiling Solutions
Thank you so much, Stephen, for your lovely review! We're delighted to hear you loved your tile samples and that they met your expectations. We look forward to welcoming you back in the future!
Antwoord van Deluxe Bathrooms and Tiling Solutions
Thank you for the 5-star review. We're so pleased you were happy with our pricing and delivery. We appreciate your feedback and hope to serve you again in the future.
Missing items
They have been more than good with me my items didn’t arrive but guy there was good with me and refund me
20 april 2026
Review zonder uitnodiging
Antwoord van Deluxe Bathrooms and Tiling Solutions
Hi Glenn, thank you for the 5 star review! We’re really sorry some items didn’t arrive, but we’re glad our team was able to look after you and resolve it with a refund. We truly appreciate your understanding.
I placed an order on 9th April and have…
I placed an order on 9th April and have not received the goods yet. Have had an email on 28th April (8 says ago) suggesting the order is 'on its way' but no sign. Have sent 2 x emails to Customer Service address requesting an update but no response. Not satisfactory and am guessing will have to contact credit card company for charge-back hoping they will be able to sort.
28 april 2026
Antwoord van Deluxe Bathrooms and Tiling Solutions
Hi David, We hope you’re well. We wanted to update you regarding your recent order. It was originally shipped on the 28th of April, but after tracking it, we’ve found that it appears to have been lost with Parcel Force.
To resolve this as quickly as possible, we are resending the items. They will be dispatched shortly, and all going well, you should receive them by Monday or Tuesday. We’re very sorry for the inconvenience caused and appreciate your patience while we sort this out.
The tiles are beautiful and the service…
The tiles are beautiful and the service when I needed extra tiles was above and beyond
19 maart 2026
Antwoord van Deluxe Bathrooms and Tiling Solutions
Thank you Natalie for your lovely review! We’re delighted to hear you love the tiles and that our team could go above and beyond to help with the additional tiles. Thank you for choosing Deluxe Bathrooms!
Tiles are great quality
Tiles are great quality - were ordered and delivered to times given. Two arrived broken and were replaced promptly.
24 februari 2026
Antwoord van Deluxe Bathrooms and Tiling Solutions
Thank you for your lovely review! We’re delighted you were happy with the quality of the tiles and delivery. While damage can occasionally occur during transit with the courier, we’re sorry this affected part of your order and are pleased we could replace it promptly. Thank you for choosing Deluxe Bathrooms!
Good response and resolution
I can confirm that I have received response from the Deluxe team when there was a troubleshooting and a resolution offered.
I am extremely happy with the response!! Thanks, Emma!!!
22 januari 2026
Antwoord van Deluxe Bathrooms and Tiling Solutions
Hi Janet, Thank you for the 5-star review! We’re delighted to hear you were happy with the response and resolution, and that Emma was able to help. We really appreciate your feedback and your patience throughout.
Good tiles, poor customer service …
Tiles are beautiful and look stunning but delivered very poorly on a opened pallet and damaged ,all cardboard protective layers wet and falling off, and looked like hit with a pallet truck, I emailed within 24 hours to report and no response, I had to phone and spoke to a representative to be told nothing to be done before Christmas, asked to email again and no reply, left with a unfinished bathroom for Christmas😡
10 december 2025
Antwoord van Deluxe Bathrooms and Tiling Solutions
Hi David, We’re very sorry to hear about your experience and sincerely apologise for the inconvenience. We’re glad you were happy with the tiles. Our customer service team was closed over the Christmas period, which led to delayed responses. Please be assured we are now reviewing this matter and our customer support will be in touch with you.
Thank you for your patience, and again, our apologies for the frustration caused.
The order is as expected
The order is as expected. No damage to the mirror and looks good thank you. Merry xmas
10 december 2025
Antwoord van Deluxe Bathrooms and Tiling Solutions
Thank you Arthur for the 5 star review! We’re delighted to hear everything arrived as expected and that you’re happy with the mirror. We look forward to serving you again in the future!
Very helpful team who respond quickly…
Very helpful team who respond quickly to emails and phone calls. Delivery team very helpful too as I live in an unusual setting.
10 december 2025
Antwoord van Deluxe Bathrooms and Tiling Solutions
Thank you Jane for the 5 star review! We’re delighted to hear our team was helpful and responsive, and that our delivery team could assist with your location. We look forward to serving you again in the future.
I was in communication with Jack
I was in communication with Jack, he was brilliant, friendly, professional, knowledgeable and fast with his communication. Jack had the shower tray added to the UK site so I could order it. Thank you Jack
24 november 2025
Antwoord van Deluxe Bathrooms and Tiling Solutions
Thankyou Donna for the 5 star review! We’re delighted to hear that Jack was so helpful, friendly, and quick in assisting you.
We look forward to serving you again in future!
Antwoord van Deluxe Bathrooms and Tiling Solutions
Thank you Paul for the 5-star review! We’re delighted to hear you were happy with our communication and delivery time.
We placed a order on the 4th October…
We placed a order on the 4th October that wasn’t delivered until the 20th November . We had to chase for updates and when it was eventually confirmed that some of the items were out of stock, felt it rested on us to find a solution so that we could move forward with our project. I asked to raise a complaint over the phone and was told to email - I am yet to hear back.
17 november 2025
Antwoord van Deluxe Bathrooms and Tiling Solutions
Hi Catherine, we sincerely apologise for the inconvenience caused. Unfortunately, several of the items you ordered went out of stock during the Burlington sale, and we were waiting on a stock replenishment from the supplier.
This resulted in delays that were longer than expected. Thank you for bringing this to our attention, we’re reviewing our communication procedures to ensure situations like this are handled more proactively in the future.
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