Dermatica Reviews 1.620

TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Dermatica has genuinely changed my life. I’ve waited until now to review, as described to me on my journey things don’t happen over night. I started my Dermatica journey 6 months ago. I can’t believe... Toon meer

Beoordeeld met 5 van de 5 sterren

I love the quality of the tretinoin formula. I switched from Amazon pharmacy because I felt their tretinoin wasn't doing anything for me. I'm so glad I switched because Dermatica's formula works so we... Toon meer

Beoordeeld met 1 van de 5 sterren

Terrible customer service. Unresponsive doctors. They also do not give you a heads up before shipping your order so you have no availability to make changes before it’s shipped. You’re better off or... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Have been using my personal formula with the squalene cleanser, B5 Serum, ceramide cream moisturizer for 6 months and I am happy with the products. My fine wrinkles on my forehead are almost gone. My... Toon meer

Bedrijfsgegevens

  1. Huidverzorgingskliniek
  2. Dermatoloog

Informatie afkomstig van verschillende externe bronnen

Expert dermatologists offering clinically proven prescription medicines to combat acne and fight ageing with next day delivery.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

10/10 for Rosacea

I have been battling rosacea for a few years now. I’ve tried everything from drugstore to high end products, watched countless videos from dermatologists in YouTube and had little success. I feel like Dermatica has given me such peace with my skin. The initial evaluation was thorough. I now have a simple routine that doesn’t take ages and am finally seeing improvement. I’d absolutely recommend their service and products.

23 januari 2024
Beoordeeld met 1 van de 5 sterren

I been trying to cancel my subscription…

I been trying to cancel my subscription for the longest but y'all want to email me and ask me how is it going y'all need to do your job and cancel that subscription.

7 maart 2024
Logo Dermatica

Antwoord van Dermatica

Hi Shaquida, 

Thank you for taking the time to leave us a review.

We’re sorry to hear that you're struggling to cancel your subscription with us. We haven't been able to find a cancellation request, however we'd be happy to help get this sorted for you. 

A member of our team has reached out for more information so we can investigate.

Take care,
The Team at Dermatica

Beoordeeld met 3 van de 5 sterren

The product I received isn’t working…

The product I received isn’t working for me. The Melasma hasn’t improved at all and so I’ll discontinue the product. Retin a with Azeliac acid doesn’t my situation.

6 maart 2024
Logo Dermatica

Antwoord van Dermatica

Hi Dorena,

Thank you for taking the time to share insights of your experience so far. 

As we understand that you are not seeing progress yet with your treatment, our dermatology team would like to review this for you to offer you further support. A member of our Customer Care team has reached out to support you further with this. We would like to ask that you review this at your convenience.

We are always here to help!
The Dermatica Team

Beoordeeld met 5 van de 5 sterren

Wonderful experience

I’ve really been enjoying my personalized formula (Tretinoin .025% & Hydroquinone 4% cream). I’ve noticed my sun spots hve started to fade. Dermatica also has such wonderful customer service! I was experiencing some dryness with my first formula and they quickly made an adjustment without any hassle.

29 september 2023
Beoordeeld met 5 van de 5 sterren

Great customer service

Dermatica has the best customer service. I’ve called a couple of times & phone agents have been very helpful in answering my questions & getting me connected with dermatologists.

9 april 2023
Beoordeeld met 5 van de 5 sterren

Dermatica is fantastic

Dermatica is fantastic! I love that I'm under the care of board certified dermatologists. The treatment is reasonably priced and effective. Customer service is top notch, they always respond quickly and are very helpful. I love seeing the results, I would highly recommend them!

2 september 2023
Beoordeeld met 4 van de 5 sterren

I feel there is a miscommunication with…

I feel there is a miscommunication with the shipping department and customer service. I was asked whether I was happy with .025 tret and 8 percent azelaic acid. Before I had a chance to answer to customer service within like an hour my new prescription was shipped. It was a higher dose and I would have preferred to wait a bit before increasing the dose. I decided to give the new prescription a try. Depending on what happens I will contact customer service. I tried to change the presciption but it had already shipped. I think customer service and the shipping department need to work together.

29 januari 2024
Beoordeeld met 5 van de 5 sterren

I've been using dermatica for about a…

I've been using dermatica for about a year now. I absolutely love my results with the tret and their serum and moisturizer. Recently I asked for them to increase the tret a bit which they did and I was looking forward to the increase. The end of January the order was shipped and on the 18th it was "delivered". When I went to my mailbox about an hour after, no package. I filed a missing package report with USPS but as usual got zero justice from them. They claim it showed delivered and that's that even if she put it the wrong mailbox they didn't care. I was so upset because I live on an extremely fixed income and couldn't afford to spend another $60 for a replacement 2 month supply. So I messaged Dermatica and explained the situation thinking it was a long shot but boy was I wrong. They immediately shipped out a 2 month replacement and I received it within the week. I cannot tell you how wonderful customer service was about this because in all honesty, they could've said there was nothing they could do. They didn't. I will tell you that I'm now a customer for life. As long as I'm using tret and skin care, I will only buy it from dermatica. I couldn't thank them enough for being such a great company. Turns out someone was stealing packages out of our mailboxes as my neighbor was also hit but decided they were going to catch the thieves and put up an infrared camera. Thank you Dermatica❣️

5 augustus 2023
Beoordeeld met 5 van de 5 sterren

This product is amazing

This product is amazing. it has completely rid my skin of cystic acne - I don't get any more "monthly" flare ups. My skin looks even-toned and smooth again. I'm very, very happy. It took 3ish months before everything started to work, so be patient - it's worth the wait.

25 augustus 2023
Beoordeeld met 5 van de 5 sterren

Trust me, you need this

The product works well and a little goes a long way! Definitely a noticeable difference in fine lines. If I skip a day I notice it. This is now a staple in my routine.

12 december 2023
Beoordeeld met 3 van de 5 sterren

No improvement Actually customer service is great

Actually customer service is great. It’s been 3 months but I have not seen any changes on my skin. Last time I mentioned and I was informed that this delivery will have hydroquinone which will help to get rid of dark spots / pigmentation.
Hoping that helps.

11 december 2023
Logo Dermatica

Antwoord van Dermatica

Hi Neeru.

Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!

Please be advised that every treatment should be used for at least 6-8 weeks in order to give the medicines the chance to take effect. Your treatment progress is monitored by our dermatology team every 12 weeks to assess progress and determine the next steps. 

With Melasma this can sometimes take a little longer to see significant results, patience and persistence here are key.

Please note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.

Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcaus

Take care,
The Team at Dermatica

Beoordeeld met 1 van de 5 sterren
Logo Dermatica

Antwoord van Dermatica

Hello Ann, 

Thank you for getting in touch, 

Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further. 
A member of the customer service team has reached out to you to offer further support, please review this at your convenience. 
Take care 
The team at Dermatica

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