Velvet Avenue Reviews 

Awful, awful customer service experience. I clicked on an ad late one night on Instagram for the trimmer, which looks identical to their callus remover, and, not knowing the callus remover had been added to my cart, I bought the callus remover on accident (why would clicking on an ad lead you to another product??). When I received the wrong item and contacted customer support, they told me for a $15.98, they would send me a new one (the same price as their "restocking fee"). I thought I was paying a restocking fee for the callus remover. Nope, they had sent me the wrong invoice. When I received a second callus remover in the mail and contacted customer support, they informed me that it was my fault for paying the invoice for the callus remover (again, I thought I was paying the restocking fee) and advised me that they would send me another invoice for a trimmer. Except they didn't. It took them two reminders and 13 days to send me an invoice for the trimmer. Their shipping is also dreadfully slow. So, all in all, I put in my first order on June 28th and received my bad bikini razor on October 1 while also paying an extra total of $31.69 to be shipped the wrong item at a painfully slow rate.

ZERO STARS!!!
THIS TRIMMER IS ABSOLUTE JUNK.
DID NOT CHARGE, DID NOT WORK AT ALL.
WAS REFUSED A REFUND. COMPLETE WASTE OF MONEY

If I could give them zero stars I would. I purchased this product. Once received I put it to charge and it never took a charge. I contacted Customer service over and over to return my product and get a refund. Two months later and I’m still dealing with this vendor. They refuse to accept the fact the product never took a charge. Audacity to ask me if I dropped it, did I wet it, did it dry charging it. I’m not a child. The outlet works, it never took a charge and I was never able to use it.

Terrible scam product and company. Do NOT buy from them. Their razor broke after just a couple of months and said they would send a replacement if I covered the shipping cost. They NEVER sent the razor after emailing them 6 times to ask about it. This is not a real company it is a scam.

Terrible product. Broke after 5 months and company won’t stand behind it without me repaying for shipping. Saying it broke after extended use so they clearly don’t expect their product to last longer than 5 months. Will never purchase from them again.

Ordered June 28 & received a few weeks later but package all dented. Opened & so basically single hair trimmer that really is NOT for underarms or bikini area t all as need multi blades or rotators. Gave me worst rash under the arms as just pulls on hairs, trims horribly & literally useless compared to a razor.
They want you to send. video before returning then find out has to be returned to China (warehouse is in TX so don't be fooled) then MAYBE could get a refund after shipping international OR can keep & they give you 20% back. I kept & threw away so lost most money on it ($10 back finally Aug 28). Just don't buy....

Dermave™ Trimmer 2.0 I purchased this on June 2025. First of all when it didn't want to turn on, I pressed the button hard and it turn on, then used in the shower and work well. And after that one time it Never ever turn on.! I email customer service their response is to send them a short video showing them that the product doesn't want to turn on. I have video it several times and they keep responding to keep sending them or video I've asked them to refund my money or to send me a new product and they keep saying to send them a small video. Worst experience ever. I really lost out on this product. It's a shame that they're are false company scamming people.

I bought the electric trimmer 2.0 online on March 30, 2025 and it arrived shortly after. But by May, the razor stopped working. I contacted the company and they said they would replace it (with me just covering shipping). After may emails back and forth, and assurances that they just needed a "few more days" to work things out on their end, I stopped hearing from them. No refund, no replacement, and no answers.

I purchased one of their bikini razors after reading their website reviews and their promised 30-day full refund gauruntee. I tried the razor for 2 weeks and it simply did not work. I then attempted to return the product and they had multiple hoops to jump through. Finally, they told me they would not honor that refund unless I paid to ship the product to thier warehouse in China - the cost of which would be more than the refund. They instead offered me a 20% refund. I accepted, and they then gave me even less than 20% -- claiming that I had gotten a discount initially (I did not).

This is a horrible business that is making a profit by selling shoddy merchandise with false promises, and then stealing money from cusotmers during their refund process.

100% agree with all the previously posted reviews. Mine worked one day and stopped turning on after that and when I tried to return I've had to jump through multiple hoops with their customer service sending videos of it not working. Still haven't gotten a refund.
Will never order again from this company

I would give it "-10" if I could.
Horrible product and pretty ignoring customer service!
The razor is just tearing your skin the same way as a dull blade or shaving razor.
The delivery took them 18 days! And when I finally received it didnt started at first.It occured that you need to press longer after charging it for hours.
No detailed docs on how to use it in the box.
Then you get to the best part, after using it on bikini line, dry as it shown in their add, you get increddible skin burn, like after razer but massive.
I dont think you can actually use it in the shower, cus when talk to customer service they specifically ask you to check if its wet or not, to make it work.
Inside the
I've tried to return mine, contacting customer serivce and they said me to send it on my own expence to china and then they maybe refund me. Thats bs! cus originally they try to make it look like its comming from Texas, though really slow. Than they say its their policy, cus the item was not deffective.
Its deffective by design!
This is just the cheapest razor fom Temu or Aliexpress, that they sell you for $40 pretending that it was discounted from $79 ( are you kidding me?). The total thing is a complete scam.
All this add from multiple bloggers on insta is just shameful!
If you dont want to pay for shipping they keep pointing you another options - not to return it and get 20% of the price (I believe its an actual price of this device +some profit still for them).
Don't sponsor this scam!

Trimmer is NOT gently as advertised and gave horrible razor burn. Return/refund process is arduous and Dermave expects consumer to ship product to CHINA at customer expense for full refund.

Can't rate the product, as its been 20 days since purchase and my order still hasn't arrived. Customer service is unhelpful, downright hostile, and only replies in the middle of the night. Sketchy "Yanwen Express" delivery service apparently takes 6 days to deliver from NJ warehouse to MD and sends it back to the warehouse for "exceptions". Save your money and time and don't buy this.

Horrible. Product (trimmer 2.0) didn’t work, they would not refund me or replace. Kept asking me to send videos of the product not working, which I did, but got me nowhere. After 3 weeks of going back and forth I finally disputed with my credit card, which I won.

This trimmer is made of cheap materials and it DOES NOT CUT HAIR without many, many passes over your skin. There are some areas it just won't even cut. I wrote to the company and they will either only give me 20% off and I can keep it, or they'll give me a refund but I have to pay return shipping!! I told them I wasn't going to pay return shipping because it doesn't function. They told me it wasn't considered "defective" to them because it powers on and off! That's their only criterion. What a joke.