Deuter-Produkte habe ich seid Jahren. Nun habe ich eine besonders herausragende Serviceerfahrung gemacht. Ich hatte vor ein paar Wochen einen schweren Unfall bei dem mein Rucksack durch die Ret... Toon meer
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Lees wat reviewers zeggen
Die Qualität ist leider schlecht geworden. Ich hatte einen alten Gigant Rucksack mehr als 10 Jahre und war immer zufrieden damit. Deshalb habe ich mir das neue Modell gekauft. Die Reißverschlüsse... Toon meer
Bin begeistert vom Ersatzteil-Service von Deuter. An meinen Rucksack war der Clip für die Befestigung des Gurtendes des Bauchgurts durch eine äußere Einwirkung gebrochen. Beim Fahrradfahren leistet di... Toon meer
Eine Freundin und ich hatten die gleichen Probleme mit einem sehr teuren Rucksack. Meiner ist unbrauchbar. Der Kundendienst war an keiner Lösung interessiert sondern hat mich mit irrelevanten Fragen... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Deuter Online is an exclusive online specialising in the retail of Deuter products. Owned by Nicajo Enterprise (Business registration no. 002144700-T), we pride ourselves on our focus on customer service - we are happy to help with any questions you may have and are committed to offering great value and a fast, efficient and friendly service.
Contactgegevens
50100, Kuala Lumpur
- admin@deuteronline.com
- deuteronline.com
2,8
Gemiddeld
236 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service.
No problem while making order and staff assist politely.
10 maart 2014
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Sharifah,
Thank you for your review and endorsement.
Regards,
Gary Ng
Late delivery due to appointed courier service company, citylink in Kemaman, couldn't found the address within 3km from thier location.
The backpack delivered late. Quality is as Dueter standard.
9 maart 2014
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Zaini,
Sorry to hear about the delay.
I will inform the courier company accordingly.
Regards,
Gary
Antwoord van Deuter Online
Dear Hafiz,
Thank you for your support and endorsement.
Regards,
Gary Ng
Awesome!
Perfect deal! Fast and good quality backpack. Will be back for another purchase.
22 februari 2014
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Syukri,
Thank you for your feedback and support.
Regards,
Gary Ng
Slow response to enquiries
Seems more like a part time seller. Very slow in obtaining stock status of their own advertised "in stock" item. 2 days and still no info. A bit disappointed.
22 februari 2014
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Willie,
Thank you for your feedback.
As written on the website, this is a part-time business and I do not hold stock (otherwise, prices would definitely be far higher). There are shortcomings as you pointed out and I apologise if it caused you much disappointment.
Regards,
Gary
Recommended online dealer/seller for genuine Deuter products!
Received my crosscity deuter bag in perfect condition within 3 working days. All queries pre and post purchase were promptly answered by the seller.
22 februari 2014
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Razak,
Thank you for your feedback and I am glad to note that you received the backpack in good condition.
Regards,
Gary Ng
Trustable reliable
my bag just 2 days arrived my home
with good condition and good quality
nothing damaged
7 februari 2014
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Troy,
Thank you for your review.
Glad to note that you received your backpack in good condition and speedily.
Regards,
Gary Ng
Fast and easy transaction
The customer service is really helpful in ensuring everything is fine and helps out till the end. Will be back for another purchase soon :)
30 januari 2014
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Chan,
Thank you for your feedback and looking forward to serving you again.
Regards,
Gary Ng
Good seller!
Good customer service! Fast Shipping. However needs to update the website as the item i order is not the same as shown on the website. The product shown is the old model which i prefer, however received the new model. Other than the minor hiccup the rest are good.
30 januari 2014
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Sayurterung,
Thank you for you feedback.
Yes, I acknowledge that there is indeed some shortcomings with the website. This happens very much due to the fact that I do not keep items in stock (which would otherwise have made it impossible to sell the items at the prices which you are getting now). All purchases are verified for stock availability upon payment and full refund is available if items / colour are out of stock.
Thank you.
Regards,
Gary Ng
Fast customers service.
Give detail information about the product that I wanted to know. Email are replied fast.
29 januari 2014
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Hafiz,
Thank you for your feedback.
Regards,
Gary Ng
Recommended to all online shopper
Received the item in good condition in 24hrs after placed my booking, this is a good feeling of all online shopper like me. You just need to give a quick response after payment have been done, booked &paid @11:22am but received conformation/despatched email @ 9:21pm, this really worried me. I'll shop again & recommend to my fellow friends. Tq deuteronline.
29 januari 2014
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Husin,
Glad to know that you received your purchased item within 24 hours.
It was unfortunate that I couldn't send you an update earlier. Sorry about that.
Regards,
Gary Ng
Antwoord van Deuter Online
Dear Ismail,
I am glad you've found a convenient place to purchase your Deuter now :)
Thank you for your support.
Regards,
Gary Ng
reasonable price and worth buying
great seller and fast respond thru email.
9 januari 2014
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Tan,
Thank you for your kind feedback.
I am glad you have found the pricing reasonable.
Regards,
Gary Ng
Got my Quantum 70+10 in 2 days!!
Fast,efficient and reliable service!! Told Mr.Gray Ng that Im travelling soon and needed the bag ASAP.Delivered as promised,good quality product and a very satisfied customer.Thanks.
9 januari 2014
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Dr. Tinagaran,
Thank you for your feedback and custom.
Glad to be of service!
Bon voyage!
Regards,
Gary Ng
Excellent..!!!
Deuter backpack always make me look perfect Everyday...
9 januari 2014
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Wida,
Glad to know that you are happy with your Deuter backpack :)
Regards,
Gary Ng
quick respond from admin and good delivery service
Quick respond from admin for inquiry and in time delivery.
products received in good condition.
8 januari 2014
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Seow,
Thank you for your feedback.
It's a pleasure serving you.
Regards,
Gary Ng
Nice to buy an item with Deuter
It's really cool and satisfied buy with Deuter..I'll buy again with them next time.
1 januari 2014
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Ruzaidy,
Thank you for your feedback and support.
Regards,
Gary Ng
Antwoord van Deuter Online
Thanks Joviial!
I am glad with your endorsement of Deuter Online.
Regards,
Gary Ng
Responsible vendor
Ordered 2 Deuter bags from Gary, in the first shipment only one bag came. So I contacted Gary and he acknowledged that the stockist mistakenly sent out only one bag. The second one came soon after. Other than that, the transaction went quite smoothly.
However, I think the website can be improved to allow selection of colors when ordering. At the moment you have to email Gary to check on availability of colors to see if what you want is in stock. This slows down the order process.
24 december 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear John,
Thank you for your valuable feedback. So sorry about the 1st shipment which omitted one backpack.
Presently, it is difficult to enable colour selection because I don't keep stock. Moreover, stock moves very fast at my stockist's warehourse and this makes it very hard to keep track.
I value your feedback and will be looking into ways to make the purchasing experience more seamless.
Regards,
Gary Ng
Good – decent treatment and very little friction
Good as it was a decent treatment and very little friction/
23 december 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Zaidi,
Thank you for taking time to leave a feedback.
Regards,
Gary Ng
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