Deuter-Produkte habe ich seid Jahren. Nun habe ich eine besonders herausragende Serviceerfahrung gemacht. Ich hatte vor ein paar Wochen einen schweren Unfall bei dem mein Rucksack durch die Ret... Toon meer
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Lees wat reviewers zeggen
Die Qualität ist leider schlecht geworden. Ich hatte einen alten Gigant Rucksack mehr als 10 Jahre und war immer zufrieden damit. Deshalb habe ich mir das neue Modell gekauft. Die Reißverschlüsse... Toon meer
Bin begeistert vom Ersatzteil-Service von Deuter. An meinen Rucksack war der Clip für die Befestigung des Gurtendes des Bauchgurts durch eine äußere Einwirkung gebrochen. Beim Fahrradfahren leistet di... Toon meer
Eine Freundin und ich hatten die gleichen Probleme mit einem sehr teuren Rucksack. Meiner ist unbrauchbar. Der Kundendienst war an keiner Lösung interessiert sondern hat mich mit irrelevanten Fragen... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Deuter Online is an exclusive online specialising in the retail of Deuter products. Owned by Nicajo Enterprise (Business registration no. 002144700-T), we pride ourselves on our focus on customer service - we are happy to help with any questions you may have and are committed to offering great value and a fast, efficient and friendly service.
Contactgegevens
50100, Kuala Lumpur
- admin@deuteronline.com
- deuteronline.com
2,8
Gemiddeld
236 reviews
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Worth Buying Experience
Deuter Online offers cheaper original deuter bags than you can find in stores. a worth buying online shopping experience and fast delivery too..
24 juni 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Ain,
Thank you for your review and endorsement of Deuter Online.
Cheers!
Regards,
Gary Ng
3 fast: reply, action, received
Recommended to all, make life easier. Just a little bit about payment, but still okay and highly recommended!!!! will trade again.
24 juni 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Bryan,
Thank you for your feedback.
Perhaps you might want to elaborate a bit about the payment bit for the benefit of other customers. I understand that you had problems trying to execute payment using Maybank's credit card but was unsuccessful until you used another card issuer. You may want to lodge a complaint with Maybank on the matter.
Looking forward to hearing from you soon.
Cheers!
Regards,
Gary Ng
Trusted
This is my second time, and no doubt for next transaction.
24 juni 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear En. Kamal,
Thank you for finding Deuter Online trustworthy.
It helps to reassure other customers as well.
Cheers!
Regards,
Gary Ng
responsive management and efficient delivery
Management always response effectively to
Any enquiry.
They deliver items in an efficient way.
19 juni 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Ho,
Thank you for your endorsement of Deuter Online's services.
I believe that prompt response and delivery is very important in any retail / service sector and hence, try my utmost best to satisfy my customers.
I am glad you've had a good experience purchasing from Deuter Online.
Cheers!
Regards,
Gary Ng
Lovely Experience
My experience in purchasing a bag for my loved one from Deuter Online was definitely great. I would definitely recommend my friends and family to purchase their bags at Deuter Online next time when they needed my recommendation. Thanks for the quality service, team!
17 juni 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Ms Koh,
Many thanks for your feedback.
I am glad to know that you've found the purchasing experience great and I trust it brought a smile to your loved one when the surprise package arrived.
Hope to serve you again in the future.
Cheers!
Regards,
Gary Ng
Excellent
All model is here and live chat is very helpful. I'll give 5 star if linked with bank directly.
14 juni 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Kamal,
Thank you for your feedback and suggestion for improvement.
I strive hard to keep pricing low by offering good discount, free / subsidised delivery via courier and absorbing credit card transaction charges.
At this moment, I have not taken up any direct debit options for Malaysian banks. Most of the service providers will charge a minimum of 3% for these transactions and this will further inflate my costs which I may then have to pass to customers to make the business worthwhile. Some customers also prefer to login into their respective bank's website rather than following payment links from third party websites for security reasons.
Nevertheless, I value your feedback and will consider it in the future.
Cheers!
Regards,
Gary Ng
Very good and well designed website, and fantastic service, received my Aircontact Pro the next day
I would order my Deuter products from Deuter Online. The webiste is well laid out and extremely user friendly. More importantly, the service is incredible. Immediate confirmation emails, and Gary will call if need be. You can buy Deuter bags from the shops, but the funny thing is I get a better experience dealing with online ordering and as and when necessary, Gary provides the personal touch. In my case, he delivered the bag to my house...but no problem with courier as well.
Will tell my friends about Deuter Online.
13 juni 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Michael,
Thank you for your amazing feedback.
I am glad to have delivered the personal touch to make your online purchasing experience pleasant.
Cheers!
Regards,
Gary Ng
Antwoord van Deuter Online
Dear Encik Romli,
Thank you for your support and feedback.
Regards,
Gary Ng
the product meets my expectation
Its a most convenience way to buy things. No need to go to the shopping complex plus stuck on the traffic jam.
12 juni 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Zahrul,
Thank you for your review.
I am glad to be able to provide a convenient way for you to purchase backpacks.
Hope to serve you again!
Regards,
Gary Ng
Good services and fast delivery
I'm very satisfied with the product and services given. Very thankful to Allah.
9 juni 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Nur Afiqah,
Thank you for your review.
I am glad that you have found the product and services very satisfactory.
Hope to serve you again in the future.
Regards,
Gary Ng
Good and fast response for order & purchasing items
Overall I will say good. But I still feel sad because my parcel still did't arrived at my home yet after 4 working days. I recommended to change your courier services which City Link to other services to improve your delivery in future. Thanks.
5 juni 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Haikal,
I apologise for the delay caused by the courier agent in delivering the parcel to your home. I have sent an official complaint to them on this matter.
By and large, most parcels are delivered on the next working day. It is unfortunate that yours encountered a delay of 4 working days.
I am looking into offering PosLaju delivery services in the future and will announce it on the website in due course.
Thank you.
Regards,
Gary Ng
Good Rare Stuff
You can trust this online seller because its genuine..my backpack received in good condition and i really satisfy with it..it is good if deuteronline can give special loyalty reward to their customers who want to buy again from deutersonline..just my 1cent opinion
2 juni 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Saiful,
Thank you for your review and suggestions.
Indeed, from time to time, Deuter Online conducts special promotions and giveaways. If you have not, do consider liking our Facebook page for further updates.
Regards,
Gary Ng
Fast
Fast and efficient. Goods shipped on the same day. Received on the 2nd day
1 juni 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear eDeN,
Thank you for your confirmation of fast and efficient despatch by Deuter Online.
I am glad that our courier partner was able to deliver the item to you the next day.
Hope you are happy with the item you purchased.
Regards,
Gary Ng
Perfect!
Delivery arrive within 3 days with good condition, I like the bag so much!
27 mei 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Jarvis,
Thank you for taking time to leave a valuable feedback on Deuter Online.
I am glad to note that you like the bag that you purchased and I hope it will serve you well for many years to come.
Cheers!
Regards,
Gary Ng
I love Deuter Online.
Everything specify in details. But need improvement in certain part of the pages, e.g: item customization, colour select, etc.
24 mei 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Hi Jerry,
Thank you for your kind feedback.
In view that I do not carry stock (to keep costs low), it would be difficult to provide colour options without knowing whether colour is still available at the time when an order comes in. What I can provide is a money-back guarantee in the event items run out of stock or the preferred colour is not available.
In any event, certainly in the future, if I do keep items in stock, I would be able to provide colour options since the inventory is kept by me.
Thank you.
Regards,
Gary
Perfect!
Perfect service, prompt action and I received my goods within a day with a very good condition.
23 mei 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Norzalina,
I am glad to note that you received your order within a day of purchase.
I appreciate your time to leave a valuable feedback here.
Regards,
Gary Ng
not satisfied with the delivery
ok i give u an example right here..hm what abt if someone really need a bag pack for some emergency case? i mean like s/he wants to use the bag pack in the duration of 2-3 days after the purchase..for me, u can change to the other courier service..its better for ur company to use poslaju..poslaju services really2 good..for me,i didnt mind for extra cash as long as i got the item in time n in good condition .. no hate :) -iffzan-
23 mei 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Iffzan,
Thank you for your feedback.
My records show that you placed the order on 21.05.2013 at 10.38pm and payment was made on 22.05.2013 at 11.59am. Your parcel was despatched on the same day in the afternoon via City Link Express.
My records also did not indicate any request from you that PosLaju be used instead of City Link Express or that you needed to use the item in 2-3 days. I also received a message from you via Facebook (after the parcel was despatched) that you would not be home on 23.05.2013.
As stipulated in the order sheet sent to every customer before the customer makes payment, the schedule and time of delivery is only an estimate and is solely at the discretion of City-Link Express (M) Sdn Bhd. A customer can choose not to proceed with the purchase if he / she feels that there could be a delay in the delivery. I have, on previous occasions, acceded to customer's request to use Pos Laju. Naturally, they will be required to pay for the postage and handling charges.
I hope you can understand that delivery schedule is always at the discretion of the courier company ~ whether it be City Link Express or Pos Laju. It is beyond the control of the merchant unless the merchant itself provides personal delivery.
As testified by many Deuter Online customers, items are despatched promptly and that is the guarantee that I can give because it is something I can control. In many cases, customers received their parcel by the next working day.
I am not giving any excuses for City Link Express. I am just offering an explanation of the processes involved as well as to place it on record of what had transpired in respect of your purchase.
Thank you.
Regards,
Gary Ng
RECOMMENDED! A !
Thanks Gary for your fast response and superb service..
I will definitely recommend deuteronline.com to my friends..
Salute !!!
23 mei 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Asyraff,
Thank you for your endorsement and 5 stars!
I am glad you've had a great experience purchasing from Deuter Online and I look forward to serving you again in the future.
Regards,
Gary Ng
Antwoord van Deuter Online
Dear Najmi,
Thank you very much.
It's my pleasure serving you.
Regards,
Gary Ng
Great, trusted and reliable
Received my backpack in great condition and perfectly sealed.
17 mei 2013
Review zonder uitnodiging
Antwoord van Deuter Online
Dear Abang,
Thank you for taking time off to leave a review on Deuter Online.
I am glad to note that you received your backpack in good condition.
Cheers!
Regards,
Gary Ng
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