Dezyon Digital Reviews 6

DO NOT TRUST THIS COMPANY- THEY WILL SCAM YOU RIGHT OUT OF YOUR MONEY. I have sent/ made countless text message, calls, etc and no return call back from them. David, the one that had ongoing health issues involving his mother blocked me from calling him, as well as Jack did, and so has Alex Park. I continue to call and send messages ( have all proof ) because they all were certain this website would “take off within 4 months of going live”, and that was last July, 2024. The only profit I have seen between then and now is 23.00 dollars and some change. I expressed to these people that no more money would be given to them due to NO PROFIT, continued updates, etc being seen. Jack, David, Alex, and now this other person, Alberta, have yet to follow up with me, and provide continuous updates like I’ve requested . I have reached out to this team NUMEROUS times, and have documentation to reflect this, as well.

Definitely would recommend. Stress free process and great service along the way.

Great help on web design, SEO, and helping take my inefficient pages to first page rankings! Would highly highly recommend to everyone (except my competitors!).

I initially hired Dezyon Digital to migrate my existing website theme into a new theme I had selected on Shopify. They were also going to redesign the Home Page. However, the team insisted on using their own theme, which I found confusing and counterproductive, especially since I had already chosen a new theme. I was assured that this process would take two weeks. Unfortunately, the results I received were far from satisfactory.

The main issues I encountered included:

Pages were not loading correctly.
Images were inconsistent in size and proportions.
Duplicate images were included.
Many images appeared fuzzy.
Numerous spelling errors were present.
Incorrect titles were assigned to various items.
Unauthorized images unrelated to our products were displayed.
Layouts were all wrong after sending many many instructions.
After two weeks, we could not progress beyond the homepage due to these unresolved issues. Despite providing detailed instructions and diagrams, my feedback was largely ignored. Frustrated by the lack of progress, I ultimately canceled the project.

Following the cancellation, I received three messages from key personnel at Dezyon Digital:

David, my account manager, acknowledged that a mistake had been made in insisting on using their own theme.
Dan, the operations manager, informed me that David's personal situation of his mother being sick had impacted the management of my account.
Alex Park, the CEO, recognized that the team assigned to my project was not adequately equipped to meet my needs.
At this point, I felt compelled to request a refund, as the work uncompleted—one page in two weeks—was not usable. I paid $800 for this service, and they have printed on their website confirming 100% satisfaction guarantee or money back policy.
They refuse to give me a refund as I sit here with a defunct and messy website.
They also operate under the name Zyon Trading, in which several of my banks refused to transfer payment to them due to " risky and fraudulent behavior". I did bring this to their attention and they said I was the only one having this problem.
I will add, that my account manager was as nice as nice can be. He always offered to fix the problems, but they were never fixed. They only became worse. I do think and this is my opinion, that this project was outsourced overseas. Although they claimed to be in Texas.

Frank William is an exceptional and supportive project manager. He took excellent care of our project throughout its development and deployment. I truly appreciate his dedication and efforts.