ive only had one issue in the three years we have had the system. I called and was walked thru how to correct most of the issue over the phone. There was one item that required a repair-at no charge... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Technician was so polite and friendly and showed me some things II didn’t know about using the keypad. He also cleaned up all of his mess, unlike the technician before. Great service and much apprecia... Toon meer
Bedrijf heeft geantwoord
The team did a great job. The only problem of note was that they could not finish the job due to a technical issue. We had to call back and schedule a second visit instead of having DFW Securities kno... Toon meer
Bedrijf heeft geantwoord
Technician was beyond fabulous!!! He explained everything to us clearly and concisely. He didn’t try to pressure sell us but explain what we had and if we needed something more this is how we coul... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingssysteem installateur
- ook in
- Beveiligingsservice
- Brandbeveiligingsdienst
- Business to Business-service
- Inbraakalarmwinkel
Over DFW Security®
Geschreven door het bedrijf
Home & Business Security, Cameras, Alarm Systems, Access Control, Smart Devices and Monitoring.
For more than 30 years, DFW Security has helped protect homes, families and businesses throughout the Dallas-Fort Worth area with professionally installed security and smart technology. We are a local security company serving communities across North Texas, with real people providing local support before, during and after installation.
Our security solutions are customized to fit each customer's needs and can include home security systems, business security systems, alarm systems, security cameras, video surveillance, access control, fire monitoring, remote video monitoring and smart home technology.
With today's technology, your security system can do more than sound an alarm. Smart security cameras can help identify people, vehicles, animals and packages, while intelligent alerts help you focus on activity that matters. Control your security, cameras, locks, lights, garage doors, thermostats and other connected devices from one convenient mobile app.
For businesses, DFW Security can bring security, video surveillance and access control together into an integrated solution designed to help protect people, property and operations. Whether you need security for a single location or multiple business locations, we can help create a solution that fits your needs.
We believe good security should combine trusted local experts, professional installation, reliable technology, responsive customer service and fair pricing. Our goal isn't simply to sell a security system. It's to provide a comprehensive solution that works for you today and continues to serve you as your needs change.
How can we help protect what matters most to you?
Contactgegevens
2533 E Loop 820 N, 76118, Fort Worth, Verenigde Staten
- 877-372-0350
- sales@dfwsecurity.com
- dfwsecurity.com
Talk to an Expert
4,6
Uitstekend
215 reviews
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Larry was helpful
10 april 2021
Review zonder uitnodiging
Best price in town
28 januari 2021
Quality Security
Our experience with the security element has been quite good. However, the Z wave components (specifically the thermostat) that go with it are terrible. It literally malfunctions 3 times daily and doesn't follow the set schedule for temperature control in the house at all. This is frustrating becasue they charge me monthly for something that does NOT work.
UPDATE: Customer service has been quite helpful with this issue. I have to say, I was impressed by that!
28 januari 2021
Antwoord van DFW Security®
Hi Dustin, I'm sorry to hear about your thermostat. That would drive me crazy! Call us so we can get that fixed for you. We weren't aware you were having problems :-(
Do Not sign the 3 Year Contract. You will regret it
No. Do not sign up. You will be stuck Paying for a 3 year contract even if the system is causing problems and you are having issues. There is no way out, once they install the system. My heat has not worked in a year and a half since the installation. My Home warranty company has sent out two techs, and all DFW Security has to say is it must be something else.
26 januari 2021
Review zonder uitnodiging
Antwoord van DFW Security®
Mr. Cox, I’m sorry to hear about your heat, and can understand your frustration. If we had known you were having problems, we would have sent a technician long ago. We now have a technician scheduled to uninstall the thermostat as requested.
A Challenge to use
When the doorbell rings, we have difficulty getting the app to open in time to see what has caused the notification. The app is not particularly intuitive.
However, when there was an emergency the company reacted quickly and notified authorities immediately.
While I am very grateful for the response, the day-to-day use can be a little frustrating.
25 januari 2021
Antwoord van DFW Security®
I'm so sorry you're having a hard time with the app! It sounds like we may need to help you with some settings, because it should be super simple and just pop up on your screen when the doorbell rings. I'll have someone reach out to get it fixed for you.
No problems with our service
No problems with our service. quick response if we have an issue. Everything working well right now
25 januari 2021
Installation was great
Installation was great. Service isn’t what we remember. When our panic alarm has gone off on accident on the weekend, we have waited up to 3 minutes for a call or connection.
15 januari 2021
did want they said they woold good
13 januari 2021
So far so good
7 januari 2021
Overall the monitoring company is ok
Overall the monitoring company is ok, but the company you guys use for loans sucks they are the rudest and most unprofessional people I have ever dealt with they have poor feedback as well very sleazy company and due to this fact I cannot recommend anyone to use the service as if this is who you like to represent your financial side of your company I feel my service is soon to be sold off as usual and my prices go up.
7 januari 2021
Antwoord van DFW Security®
Hi Charles, I'm so sorry about this. Can you provide some more information? This is the first time we've heard something negative about the financing company. Maybe we can help?
The Technician was very knowledgeable…
The Technician was very knowledgeable and courteous and respectful and successfully installed the system.
6 januari 2021
Review zonder uitnodiging
Our system has problems and you call…
Our system has problems and you call and no one answers! Pathetic for a alarm company
4 januari 2021
Antwoord van DFW Security®
I agree Judy, that is totally unacceptable! I wonder if you are calling the right number? Monitoring agents are available 24/7 at (877) 372-0350 Option 1. Other departments have varying schedules, but can be reached at the same number. I will ask someone to call you right away to see how we can help. I sincerely apologize for your trouble.
Great service
30 december 2020
Cutomer service oriented company
Cutomer service oriented company. Whenever I call with any questions they are very helpful. If ever the alarm goes off they call right away within seconds. So much better than the bigger companies who only want to get your business and then ignore you. I would definitely go with Dfw Security
30 december 2020
Top-notch service and support
Top-notch service and support. I picked my last provider based on service and that was great, but I was completely without support. DFW Security is 10/10 in both arenas, as well as everyone I spoke to being extremely kind and helpful. I've recommended them to absolutely everyone and will continue to do so.
30 december 2020
Great service!
Our keypad lock wasn’t working properly, so he replaced it. And while he was there, he performed a few other courtesy checks on our other security devices. He did a great job!
28 december 2020
5 Stars
The best thing I like is the App and ease of use. Very affordable. So DFW Security is 5 star to us.
23 december 2020
Thanks to DFW
Thanks to DFW we were able to integrate new technology with our existing system and not have to buy a entirely new system. They worked with me to structure the pricing to my liking and their installer was just top notch. The couple of times we have tripped the alarm, they have called within seconds and gone through the proper protocols to make sure it was truly a false alarm. I highly recommend DFW.
23 december 2020
Great service
23 december 2020
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