Diamond Bus Reviews 

When i rung in the bus company up regarding why theyre time tables being 1 year out of date in Staprnhill Burton on Trent Staffs, their company said it is up to the high ways to change the timetable.

Highways stated we only maintain the bus stop, not the timetables that is Dimond bus Company responsibility to change the time table in the bus shelter.

When you ring them up they make pity-full excuses so they avoid answering your inquiry why theres no time table up to dare time table showing in the bus shelter.

So I rung them back and said, I suggest you check your timetables , what are in the bus shelters and stop making pityful excuse, what is good going going on? Because highways of said it is your people that have to Maintain the bus timetables and the male answered Well we will after look that that further.

Regards

Graham Collins
Stapenhill
Burton

The buses are always late and the driver are so rude . This happen in Tipton route bus no 42 at 8:06 am

The 99 bus service from Solihull station to Kinghurst frequently goes past the bus stop at the station without stopping despite people putting out their hand. It frequently is very late or doesn't turn up and the real time on their app is hopeless as it doesn't match what actually happens. I have emailed to complain but received no reply after a month. The previous company that ran this service Stagecoach were great and we had no problems.

Terrible they straight up just didn’t show up and left me and my 1 year old stranded for over an hour… that was 3 hrs ago it’s still not shown up

Pathetic 12 diamond service from Burton-upon-Trent to Lichfield, this route police's up people working at fradley business park and is putting their jobs at risk.

The most unreliable service I have ever used. You don't deserve the money you charge for your rides.
I will never step a foot on your buses ever again. A waste of money and time

If I was you avoid at all costs, I have raised a very valid complaint regarding a bus stopping at the wrong stop, so we all had to get off again by which point the correct bus had gone passed. I have requested a refund for my day ticket as I had to then drive myself to work and have been lied to and refused a refund. The Bus driver even admitted fault as we all got off the bus.

Terrible customer service, too be honest the amount of emails I have received its probably cost them more to reply to me all those times than refund the £5.20! I was shocked reading all these negative reviews how can they continue treating paying customers this way i do not know.

Everything about this company is a joke. I rely on the 4H service to get to college and I am late by half an hour every morning. Drivers just don’t show up for their shift to change over in the bus station so buses are put out of service. If they do show up they’re usually late. They’re always delayed and often just drive past you in the complete wrong lane, clearly not having a single intention of stopping anyway. I was waiting for a bus for over an hour the other day and could see them going a different way, with no changes to bus services released online or signs in the bus stop. Today I had a bus driver that was parked in the wrong stand and as I walked over shut the door in my face and just left. I am completely fed up as I have no alternative route to college and am getting in trouble repeatedly for my punctuality. Drivers are also rude and swear a lot, can tell they’re fed up with this company too. Not to mention when you try to complain they just come up with excuses like traffic or keep asking for more details until you just give up wasting your time.

Absoulute bulshit. late everyday awful drivers not caring except that one chinese lady

Shocking.
Times always late
Drivers very rude swearing,using phone while driving.
Services customer service put down phone on you when call for help

Time for gover to look for another companies.
This should be shut down soon.

The bus didn’t show up made me and my sick 2 year old late to our hospital appointment! Now, they won’t see her till another month! Not happy right now with the buses.😡

Buses missing, late, worst bus ever!
Bring back national express, much more reliable.

The service provided by this bus company, specifically Route 9 from East Midlands to Burton, is extremely disappointing. After reading reviews from over a year ago, it seems very little has improved. Passengers face significant issues, including overcharging, late or missed buses, and minors being denied boarding, compounded by rude behavior from some drivers. It is unfortunate that the efforts of other employees, who clearly try their best, are overshadowed by these problems. Please address these issues as reliable bus service is essential for the daily lives of the community.

From overcharging when the government put a £2 cap on all buses (diamond refused to accept this for a while) to breaking down and setting on fire , diamond aren’t fit for purpose. They refuse to honour the ‘short hop’ unlike arriva who charge less for going a few stops. They refuse to install the tap on- tap off method. Buses are late and overcharge. Also no free wifi and most in Ashby- burton have no charging points.

Absolutely disgusted that the A9 Midlands Service to Blythe Valley Park has been dropped with NO NOTICE!!! leaving people with no way to get into work... that 7.01 Bus Kingshurst to Blythe Valley was packed every morning so dont comeback with oh it was used...Rubbish!! just like your service.

Always late. You can see the bus parked at the busstop but won't move. I wonder why

On Tuesday afternoon whilst we was waiting with our disabled friend in a wheelchair the saw us and just didn’t stop. I have log a complaint but they keep asking the same questions over and over and over again. I am very unhappy

Buses are never on time always late supposed to be 13 minutes past the hour and 47 minutes past. Driver today turned up at 4.30 Gough road coseley was pulling off driving while was still giving him my money and waiting for ticket never give me chance to slow down. One person shouted on bus to slow down good job no children was on there. When we stopped the man said to the driver you want to learn how to drive properly your dangerous and driver replied to him catch another bus then how rude unprofessional and not very good for commuters who have to get to work on time and get back home. 11th September 2025.

I use the 18 to get to Merry Hill and to Dudley frequently. Even though it is usually about five or ten minutes late, sometimes it can be 20, maybe even 30 minutes late. Seems to just disappear. I understand its a long way but the WM's 4M and X10 have to go even further and even they can turn up on time. Not an issue for me as I use it for leisure, but what about people who need to go to work? Turn up late, they get sacked. Apart from that, every else about it is brilliant and comfortable.

The arbitrary removal of a service,,,and then the explanation from
Bilston bus station supervisor was,First," delayed due to traffic.Second," there's been an accident " Third explanation."Sorry service cancelled. This relates to 229, 13-05