Digifeel Plates are Fantastic! My company has been using Digifeel Plates for about three years. We have self storage facilities throughout New York City. These plates have made it so easy for o... Toon meer
Bedrijf heeft geantwoord
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Es heisst ja, ohne zusätzliche Kosten sofort Bewertungen sammeln. Meine Bestellung kam unprogrammiert, trotz Bestellung mit Programmierung. Dann musste ich mich anmelden und allen Hinweisen fo... Toon meer
Bedrijf heeft geantwoord
I ordered two plates, but I'm confused about how it works because I want to use the two review plates for my two businesses. Gaelle replied to my email and clearly explained how the plate works, exact... Toon meer
Bedrijf heeft geantwoord
I had a query relating to android users using the QR code. Gaelle was fantastic at getting back to me and providing some really great advice to solving the issue. Many thanks to Digifeel for the after... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Online sale of NFC Tags and Cards designed to enhance communication and SEO for businesses in direct contact with their customers.
Contactgegevens
74 East Glenwood Avenue, 19977, Smyrna, Verenigde Staten
- contact@digifeel.io
- digifeel.io
4,5
Uitstekend
115 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordered plates
Ordered plates, but the NFC does not work on metal, which our entire cart is! So only qr code works which for the money is a rip off.
3 januari 2025
Review zonder uitnodiging
Antwoord van Digifeel
Thank you for your feedback, and we’re sorry to hear about your experience. NFC technology can indeed face challenges when used on metal surfaces due to interference. However, the QR code feature ensures functionality in such cases. We’d love to assist further—please reach out to us directly so we can find a solution that works for you!
I purchased some google stickers and a…
I purchased some google stickers and a plate 2 months ago…i am still waiting for them…
I have contact with the company but no solutions. I gess I lost my money but it will not stay like this.
18 december 2024
Review zonder uitnodiging
Antwoord van Digifeel
We’re very sorry to hear about your experience and the delay with your order. This is certainly not the level of service we aim to provide. We appreciate you bringing this to our attention and assure you that we take this matter very seriously.
Please contact us directly at contact@digifeel.io with your order details, and we’ll prioritize resolving this for you. If your items are lost in transit, we will make it right, whether that means replacing them or issuing a refund. We sincerely apologize for the frustration caused and will do everything we can to ensure this is resolved quickly.
No Google or FB Reviews???
Our business ordered two tiles on 22 Nov 24, we were charged twice due to a fault with their website, which to their credit they refunded, but they tried to blame us for the overcharge!
Now it is 2 Dec 2024 and the tracking is still not registering on their carrier's site (Track17) or on the Australia Post app.
We contacted their customer service email who replied saying it takes "7 to 10 working days," which if true should mean we can see the parcel on their carrier's tracking site and/or on Australia Post's site. Nearly three weeks later and both say no tracking number exists.
Although their customer service department responds quickly, the 'free post' is a gimmick when you are at checkout there is no option for express delivery and we are still waiting...
We operate a business and can't wait three weeks (or possibly more now) for these overpriced tiles to arrive.
As we have been looking into this, we have read about issues with the RFID application and that many people have to use the QR code instead. We hope that doesn't happen to our tiles.
So far we are very unimpressed and will not continue to recommend Digifeel to our business connections (we have made more than ten recommendations since our purchase).
It is also concerning that Digifeel do not seem to have a Google Review rating. We find it strange that this company would not have a Google referral site and review rating. They seem to have disabled ratings on their Facebook page too, which is also a concern given these are central to their business model!
If the items have not arrived by 6 Dec 2024, we will instruct our bank to claw the money back.
We will post any update(s) that happen from now.
2 december 2024
Review zonder uitnodiging
Antwoord van Digifeel
Thank you for your detailed feedback, and we sincerely apologize for the inconvenience and frustration you've experienced. We understand how important it is for your business to receive orders promptly and without issues.
Regarding the initial double charge, we’re glad to hear the refund has been processed, but we’re sorry if there was any miscommunication about the cause.
We also take your concerns about shipping options and delivery times seriously. While our standard shipping is free, we recognize the need for more flexible options like express delivery, and your feedback is invaluable as we consider future improvements.
In terms of the product, we are confident that your tiles will function as intended. Should you encounter any issues, please don’t hesitate to contact us, and we will resolve them promptly.
Lastly, we appreciate your comments about our review visibility. Transparency is important to us, and we’ll review this internally to ensure our customers feel confident in our services.
We truly value your business and recommendations and apologize again for falling short of your expectations. Please let us know if there is anything more we can do to assist while we work to ensure your order arrives as soon as possible.
Antwoord van Digifeel
Thank you! 😊 I'm glad you liked it.
Great product to encourage clients to…
Great product to encourage clients to leave a review on Google whilst at my Hair & beauty salon or a handy reminder for them to do it once at home🥰
We are now getting reviews daily instead of once/twice a week.
Nice looking product, I am now considering purchasing the product for facebook/instagram!
Highly recommended
1 november 2024
Review zonder uitnodiging
Antwoord van Digifeel
Thank you so much for your wonderful feedback! 🥰
We're thrilled to hear that our product is helping your clients leave reviews more frequently—it’s amazing to see how it’s benefiting your salon. 💇♀️✨ We’re sure you’ll love the Facebook/Instagram option just as much. If you have any questions or need assistance with your next purchase, feel free to reach out. Thanks again for the recommendation!
Antwoord van Digifeel
Thanks for your trust 💫
A valuable learning tool
Purchasing the product was easy, though I had a glitch with my first payment. Once resolved, customer service and delivery were excellent, and I received updates on my shipment. I got my first review the next day after I received the card—a 5-star rating! 🎉 I also received a constructive 4-star review that showed where I could improve my service. I now see Digifeel as a valuable tool for enhancing my offerings.
8 oktober 2024
Review zonder uitnodiging
Antwoord van Digifeel
Thank you so much for your feedback! We're glad the purchase process was smooth overall and that our customer service team could assist with the payment glitch. It’s fantastic to hear you started seeing results so quickly—congratulations on the 5-star review! 🎉 And how wonderful that you’re using the feedback to improve your services. We’re thrilled Digifeel is helping your business grow, and we’re here if you ever need assistance or have questions. Thanks again for sharing your experience!
The set up was easy and we've already…
The set up was easy and we've already had people scanning our plates.
Thank you
21 oktober 2024
Review zonder uitnodiging
Antwoord van Digifeel
Thank you so much for your positive feedback! We're thrilled to hear that the setup was easy and that customers are already scanning your plates.
Looking forward to hearing from you!
2 new reviews
I received 2 new reviews within the first 24 hours of setting up my digifeel. Definitely recommend.
21 oktober 2024
Review zonder uitnodiging
Antwoord van Digifeel
Thank you so much for your recommendation! We’re thrilled to hear that you received two new reviews so quickly after setting up your DigiFeel. If you have any questions or need assistance as you continue, don’t hesitate to reach out. We’re here to help!
Good product
Good product, it was delivered quickly, even to the nordics!
2 oktober 2024
Review zonder uitnodiging
Antwoord van Digifeel
Thank you for your kind words! We’re glad to hear that you’re happy with the product and that it arrived quickly, even in the Nordics. Enjoy your purchase!
It’s good but not as smooth as the…
It’s good but not as smooth as the video show lots of people can’t get the NFC up so have to use the QR code.
Still having it up encourages reviews
14 oktober 2024
Review zonder uitnodiging
Antwoord van Digifeel
Thank you for your feedback! We appreciate your honesty and understand your concerns about the NFC feature. We're glad to hear that having it set up is still encouraging reviews. If you have any suggestions or need assistance, please let us know. We're here to help improve your experience!
Fast shipping and great product
Fast shipping and great product
1 oktober 2024
Review zonder uitnodiging
Antwoord van Digifeel
Hey Jesse,
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed fast shipping and are happy with the product.
Enjoy your purchase!
Antwoord van Digifeel
Thank you for your enthusiastic feedback!
Enjoy your experience!
It’s easy!
Ordering was easy. Using the product is easy for our Customers. It’s just easy! I’m impressed.
4 september 2024
Review zonder uitnodiging
Antwoord van Digifeel
Thank you for your wonderful review! We’re thrilled to hear that the ordering process and product usability have been so easy for you and your customers. Your satisfaction means a lot to us!
Amazing love it
Amazing love it . Made my business grow like crazy thanks guys
31 augustus 2024
Review zonder uitnodiging
Antwoord van Digifeel
We’re so glad to hear that our product has helped your business grow. Your success is our priority, and we appreciate your support!
I received the product
I received the product, very good quality and functioning, thank you very much ✨✨✨✨✨
7 mei 2024
Review zonder uitnodiging
Antwoord van Digifeel
Thank you for your wonderful review! We're thrilled to hear that you’re satisfied with the quality and functionality of the product. Your support means a lot to us!
Enjoy! ✨
Works flawlessly.
Works flawlessly.. fast shipping and easy to use.
29 augustus 2024
Review zonder uitnodiging
Antwoord van Digifeel
Thank you for your great feedback!
Fast shipping is important to us, and we’re glad you had a positive experience. ✨
Antwoord van Digifeel
We're glad to hear that our product meets your expectations and delivers on its promises.
We appreciate your support!
Very easy to deal with very efficient
Very easy to deal with very efficient
1 augustus 2024
Review zonder uitnodiging
Antwoord van Digifeel
Thank you for your kind words! 🤩
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