Digital Home Reviews 

When your representative first called at my door, I told him that we cannot have it in my road intern he got onto his manager, and said we have been told that it can be put in.

Your agents who you are working with city fibre had been round looking to see if they could get it in and the engineer told me no we cannot do it, unless a lot of money was spent on digging up the road and put in the block paving back to it state it’s in now and of course my drivers block paved and slabs hence I cannot have it. Also my provider who are use at the moment who used open reach said exactly the same.

Despite some initial hurdles - Digital Home being a new company, and us not being your standard customer - we are extremely happy to have made the decision to use Digital Home to supply broadband for our rental portfolio.
Sam, you have been BRILLIANT, despite what a huge pain in the backside I can be! We have had a couple of tenants suffer issues with the broadbands once installed. Every-time I have reported to Sam he would get out same day, without fail, and provide me with a comprehensive update, all with a big smile on his face. There will be further installations passed to Digital Home over the summer.

Technicians completed job on time but patchy coverage

Unit placed where they advised for best house coverage, and on testing, has very good speeds close to the unit;
HOWEVER
1) Internet connected water heating stopped working as signal strength was too weak - needed to install extender to get connection
2) Room underneath unit has such poor signal strength that tenant has reverted to alternate internet source as they work online from home.

Will be contacting DH to follow up problems.

Thank you DH for your response.
1) The downstairs room tenant international employer has a block on DH server which has now been bypassed by using a VPN to log in to their worksite….so now it works as intended.
2) Another electrical point needed to be put in to have a better placement for the WiFi extender so coverage of all the house could be achieved.

Had my Fibre 900 installed today, speed is what you can expect from wireless (still very fast) and a HUGE jump up from max broadband over copper/telephone line.

I have ordered an extra long Ethernet cable so I can place my router near my main devices, just ‘cos I may as well max out the speed, even though wireless speed is amazing as it is.

My experience with pre sales was good and lighthearted and the install was on the day/time specified, and the service works as I expected.

I wanted to write this review as the install from Lewis and his crew from Kelly Services/City Fibre was a great experience.

Apart from everyone being friendly and willing to answer any questions, the quality of the install couldn’t be faulted.

Lewis went the extra mile to make sure everything was where I wanted and was I was happy. Also, importantly, the install was super neat, clean and tidy.

Brilliant experience so far!

Really helpful and friendly staff. I had a bit of a problem with download speed far away from the router. They resolved the issue very quickly with an extra piece if kit for free to make sure I get good speeds all over house. Very happy with the service and the quality.

Great service all-round from the introduction agent to the engineers the customer care to stay in touch and ensure the service was meeting the expected demand was excellent.

Really glad I made the change from my mainstream provider.

I find home digital very good and tidy and they sort all problems very quickly.

Amazing speed quick set up and good staff. On top very nice price

Being asked to write a review on a service I still haven’t received is quite laughable. Broken promises, unreliable equipment and poor communication. The equipment remains installed at my property despite it and the previous one never working. Disappointed in all aspects of the company to be honest and can not recommend to anyone at all. If there are alternative options in your area, use them instead.

4 weeks on still no broadband, due to incorrect/old fibre to house. Might not be their fault but they don’t seem too bothered about it, all they do is send apology emails. Still no installation date. Luckily no DD taken yet and I didn’t cancel my existing broadband.

I would like to get my system installed first before comments as it is a month away

Excellent!

My previous broadband had really slow speeds - I knew it was time for a change but my options were limited. Luckily a lovely gentleman knocked to explain about Digital Home - I asked him to come back as I was in a meeting. He returned and by then I'd investigated and knew it was the one that I would change to. I am about 3 weeks in to my 30 day free trial and I won't be cancelling.

Five canvassers in the space of four days despite the original canvasser are being told we would reach out to you if we are interested.

Conveniently when you try to call the number provided on the leaflet it rings twice and then you get a really cheesy answer phone message advising no agents are available at a leave a message for a call back.

If I wanted to have this kind of pushy sales pitch I would go and visit a car dealership as that’s the kind of behaviour I would expect from them.

Needless to say this experience has put me off obtaining any services from this company.

Very pleasant to deal with. The support provided was very helpful and the response times put other providers to shame.

Installation was painless with only fee being a cup of coffee provided to the engineer.

I would heartily recommend DigitalHome to those in the serviced areas.

I cannot recommend Digital Home enough, they really look after their customers and provide a fantastic service. I had an issue with WiFi coverage and they fixed it within 48hours and at no extra cost. Their equipment is far superior to Vodafone and other large providers. 5 stars justly earned.

Amazing customer support. The best out there. They go above and beyond to help you. It’s easy to navigate their website. Very Clear on how to contact them.
If you call them and there is no one available at that time to answer your call, you simple leave your name and number and they call you back.
No long waiting times, being left on hold and listening to music. I love this way much better.
There is a more personal feel and attitude towards their customers. Keep up this professionalism.
Finally a company treating customers important.

Terrible connection at first due to incorrect installation but eventually got the internet installed properly after 1 week and some days . So far seems to be great. Fast

Great communication. Fast and efficient service. Great speeds just as advertised. Highly recommend.

Got it installed today, speeds are correct in what they advertise. I am currently getting 900 mbs download as well as upload, would fully recommend this company to everyone