Will update after response form company but was super excited order these before Christmas they didn't unfortunately come until a week after which is okay but I'm missing an entire jogger set 😭 I'm... Toon meer
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Lees wat reviewers zeggen
Even though this was an order abroad at Christmas time, Christine at the Dihaga store went above and beyond to make sure the item arrived on time. The shoes were here for Christmas and fit perfectly.... Toon meer
Bedrijf heeft geantwoord
Ordered Philadelphia Eagles sneakers. Received Seattle Seahawks. Company acknowledged the error and shipped the correct sneakers.
Never received my order. I received an email on 3/26/26 stating that my order was delivered on 3/20/26. I have cameras. No order was delivered. The number doesn't work, so I can't speak to anyone. No... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Dihaga, our mission is to offer more than just clothing. We strive to provide a nostalgic experience, connecting you with the iconic styles and timeless elegance of previous decades. Each piece in our collection is carefully selected for its quality, authenticity, and unique charm, ensuring that you receive nothing but the best in retro fashion.
Contactgegevens
3274 Meadowbrook Blvd, 44118, Cleveland Heights, Verenigde Staten
- (+1) 239 363 0052
- support@dihaga.com
- dihaga.com
3,8
Goed
146 reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Philadelphia Eagles sneakers
Ordered Philadelphia Eagles sneakers. Received Seattle Seahawks. Company acknowledged the error and shipped the correct sneakers.
11 april 2026
Review zonder uitnodiging
Top of the line product
Top of the line product! Just slow to deliver items some times
3 april 2026
Review zonder uitnodiging
This website is a fraud
They are saying they deliver my order and I have not received anything. I have cameras in my home and I am able to see that no one has even delivered in my home. I’m upset because I have waited months for this item and I’m still not received anything. I need a refund a full refund please.
27 maart 2026
Review zonder uitnodiging
Antwoord van Dihaga
Dear Lily,
We’re truly sorry to hear about the unpleasant experience you had with our store. This is certainly not the level of quality or service we strive to provide.
To help us better understand and resolve the issue, could you please send us a private message along with your number of order? Kindly include the subject line: “Urgent – Trustpilot – [Your Order Number]” so we can prioritize your case.
Once we receive this information, a member of our team will review it and get back to you as promptly as possible.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make things right.
Warm regards,
Dihaga Team
Update...
Never received my order. I received an email on 3/26/26 stating that my order was delivered on 3/20/26. I have cameras. No order was delivered. The number doesn't work, so I can't speak to anyone. No refunds either. I've been emailing the support team and all I get is I'll look into it from an AI and nothing for weeks. I still haven't received a reply when I asked where's my order. I placed my order on Valentine's Day.
After writing this review, I received an email with a number to contact USPS. There's an investigation going on to locate the package and I will be informed in 1-3 days. I will update my review and rating going forward.
25 maart 2026
Review zonder uitnodiging
Antwoord van Dihaga
Dear Guilla,
Thank you for letting us know about your concern. We are very sorry to hear that you have not received your package.
We have sent you a previous email regarding your package and would like to kindly reassure you that we are a legitimate business, always committed to supporting our customers and resolving any issues that arise.
According to the tracking information, the package was delivered to the correct address. If you have not received it, it may have been misplaced or collected by someone nearby. To clarify this, we kindly recommend contacting USPS via their hotline at +1 (800) 275-8777 or 1-800-222-1811 to confirm where the package was left.
Here is your tracking number: 9300110989915250179366
After checking with USPS, if you are still unable to locate the package, please let us know. We will be happy to support you with a replacement shipment.
We also noticed your recent review and truly appreciate your feedback. We would be grateful for the opportunity to make things right and kindly hope you may consider updating your review after we resolve this issue.
Regards,
Dihaga Team
I received all 3 pairs in the right…
I received all 3 pairs in the right time frame and they are great. I love them and I will most definitely be shopping with you guys again. Continue to be great to your customers
26 maart 2026
Review zonder uitnodiging
Antwoord van Dihaga
Hi Stephanie,
Thank you for the fantastic review! We’re happy to hear that you are satisfied with both our shoes.
Your 5-star review inspires us to keep striving for excellence in everything we do. We hope that we will receive more orders from
you soon!
Don't hesitate to contact us before the next order, we’d love to offer you a special code for 10% off.
Best regards,
Dihaga Team.
Job Well Done!
Excellent Customer Service!!
Kept me informed the location of my package!
I really appreciate your good work!
21 maart 2026
Review zonder uitnodiging
Antwoord van Dihaga
Dear Patrick,
Thank you so much for your wonderful feedback about our store.
We truly appreciate you taking the time to share such kind words. It means a great deal to our team.
We look forward to welcoming you back and serving you again in the future.
Best regards,
Dihaga Team
The sizing is incorrect!
13 maart 2026
Antwoord van Dihaga
Dear Karen,
We’re truly sorry to hear about your experience. We’ve been trying to reach you by email.
Our item will be designed and produced matching with the size chart we stated on our website. Could you please check there or resend some photos of the item with the detailed measurement ? Our team will review them and get back to you as soon as possible.
We’d love the chance to make things right and ensure you receive the correct item. Thank you for bringing this to our attention — we’re here to help.
Best regards,
Dihaga Team.
Customer service is very helpful
My jersey is perfect, after I was able to contact customer service, concerned I would not receive the rest of my products on time for a baseball game that I will be attending, they have informed me that they have expedited my order and I will be getting it before I go to the game. I appreciate them reaching out to me and helping me! I’m excited to see my customized shoes, and will definitely post again after I receive everything else!!
14 maart 2026
Antwoord van Dihaga
Dear Tracy,
We’re truly sorry to hear about your experience, and we appreciate you bringing this to our attention. We’re here to help.
After reviewing your case, we confirmed that your order has already been shipped. The order was divided into three packages, and two of them are still on the way. We’re glad to hear that you are satisfied with the jersey you have received. We will contact the courier again and request that they expedite the delivery of the remaining two packages as soon as possible.
We also received your email on March 13th and responded as soon as we received it. Could you please check your inbox, as well as your junk or spam folder, in case our reply was filtered there?
We have just sent you another email and kindly ask that you check it and reply to us when you have a moment.
We look forward to hearing from you.
Regards,
Dihaga Team
Done perfectly
Done perfectly! Followed request and made out exactly hire I wanted. I’m very pleased.
12 maart 2026
Antwoord van Dihaga
Dear Erickson,
Thank you for the fantastic review! We’re over the moon that you’re pleased with our product . Your feedback encouragement helps keep our team inspired and moving forward.
Looking forward to your next visit!
Best regards,
Dihaga Team.
The shoes have the wrong name spelled I…
The shoes have the wrong name spelled I wrote a different name and it is not the one I put i waited a long time for the shoes and now there wrong this is crazy a month and a half for me to get the wrong shoes
12 maart 2026
Review zonder uitnodiging
Antwoord van Dihaga
Dear Luis,
We’re truly sorry to hear about your experience. Thank you for bringing this to our attention — we’re here to help.
Our team has just contacted you via email regarding your order.
Could you please check your inbox, or kindly resend some photos of the item you received to our email showing the different name on the item? Our team will review them and get back to you as soon as possible.
We would love the opportunity to make things right and ensure that you receive the correct item. We look forward to receiving your response so we can resolve this matter as quickly as possible.
Regards,
Dihaga Team
The delivery was too long
The delivery was too long, I wanted the early enough for my son birthday after a week an half days after his birthday it finally arrived, I was disappointed
11 maart 2026
Antwoord van Dihaga
Dear George,
Thank you for reaching out to us. We understand how concerning this situation must be, especially when the package does not arrive at the time you expected.
After checking the order number you provided, we found that your order was placed on February 21st and was delivered within the timeframe stated on our website. You can review the shipping timeframe on our website for reference. However, we sincerely apologize if the package did not arrive at the time you expected.
For your next order, please feel free to contact us via email before placing it so we can prioritize your order. We would also be happy to provide you with a special code for your next purchase.
Thank you for your understanding!
Regards,
Dihaga Team
I love the quality of the product and…
I love the quality of the product and fast service! Thanks
8 maart 2026
Antwoord van Dihaga
Dear Odell,
Thank you so much for your kind words!
We're delighted to hear that you were happy with both the product quality and the fast delivery. Your support truly means a lot to us.
Thank you again for your trust — we truly appreciate your support and look forward to creating something special for you again in the future.
Regards,
Dihaga Team
Item is not mesh fabric it’s a foam…
Item is not mesh fabric it’s a foam that has been printed on.
False advertisement
Quality is very Bad
I want my money back and I want to return this
Garbage
21 februari 2026
Review zonder uitnodiging
Antwoord van Dihaga
Dear Ollie,
We’re truly sorry to hear about the unpleasant experience you had with our store. This is certainly not the level of quality or service we strive to provide.
To help us better understand and resolve the issue, could you please send us a private message along with photos of the item? Kindly include the subject line: “Urgent – Trustpilot – [Your Order Number]” so we can prioritize your case.
Once we receive this information, a member of our team will review it and get back to you as promptly as possible.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make things right.
Warm regards,
Dihaga Team
Stunning cap
I loved the product when I received it, very stunning
18 februari 2026
Review zonder uitnodiging
Antwoord van Dihaga
Dear Bruce,
Thank you so much for your wonderful feedback about our store.
We truly appreciate you taking the time to leave such a kind review.
We look forward to serving you again in the future.
Much love,
Dihaga Team
Antwoord van Dihaga
Dear Kenneth,
We’re truly sorry to hear about the unpleasant experience you had with our store. This is certainly not the level of quality or service we strive to provide.
To help us better understand and resolve the issue as quickly as possible, could you please send us a private message along with clear photos of the item, including the label tag? Kindly use the subject line: “Urgent – Trustpilot – [Your Order Number]” so we can prioritize your case accordingly.
Once we receive the requested information, a member of our team will carefully review it and get back to you as soon as possible.
Thank you for bringing this to our attention. We sincerely appreciate your patience and the opportunity to make things right.
Warm regards,
Dihaga Team
Yes they were very friendly and…
Yes they were very friendly and concerned and very helpful god bless everyone in the warehouse
11 februari 2026
Review zonder uitnodiging
Not recommended
Not recommended; the quality is the lowest and it's expensive, not worth it.
6 februari 2026
Review zonder uitnodiging
Antwoord van Dihaga
We’re truly sorry to hear about the unpleasant experience you had with our store. This is certainly not the level of quality or service we strive to provide.
To help us better understand and resolve the issue, could you please send us a private message along with photos of the item? Kindly include the subject line: “Urgent – Trustpilot – [Your Order Number]” so we can prioritize your case.
Once we receive this information, a member of our team will review it and get back to you as promptly as possible.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make things right.
Warm regards,
Dihaga Team
If you are a college sports fan
If you are a college sports fan. I would suggest not buying anything from (#dihaga) as the quality is not there and neither is the customer service. I purchased a 6-panel ivy cap in my size. They stopped making it and instead of contacting me they sent me this flat cap that’s a button back, one-size fits all. Bad printing as well. Then I would have had to pay to return a hat I did not order and then the other option I was given was 30% off.
29 januari 2026
Review zonder uitnodiging
Antwoord van Dihaga
Hi Robbie,
Thank you for taking the time to share your experience—we’re genuinely sorry that this order didn’t go as expected.
The 6-panel ivy cap you ordered was discontinued shortly after your purchase, and we should have contacted you before sending an alternative. That was an oversight on our part, and we sincerely apologize for the lack of communication.
Our intention was to avoid delaying your order by sending a replacement style that has received positive feedback from many customers. We suppose that you will accept it. Since the replacement hat is much more expensive than the original, we understand it wasn't what you ordered and didn't meet your expectations, and we're sorry for the inconvenience.
We’d like the opportunity to make this right. Instead of requiring a return at your expense, we’re happy to offer a higher partial refund as a gesture of goodwill. Our team has just sent you an email, and we’ll resolve this for you promptly. We sincerely appreciate your understanding and patience.
We truly value your feedback and appreciate the opportunity to improve.
Kind regards,
Dihaga Team
Great product
The quality of the graphics on the hat looks nothing like what was on the picture. I’m very disappointed.
After being disappointed in the product that I purchased, I received a replacement hat. It was superb! The graphics were clear and the personalization was perfect. I am very pleased with this product.
3 februari 2026
Review zonder uitnodiging
Antwoord van Dihaga
Dear Terri,
Thank you for sharing your thoughts and experience with us. This is certainly not the level of service we aim to provide to our customers.
We would appreciate the opportunity to look into this further and assist you as best we can. Could you please email us with the subject line “Urgent – TrustPilot – [Order Number]”? One of our agents will review this promptly and get back to you as soon as possible.
We look forward to hearing from you.
Regards,
Dihaga Team.
I wanted to give some positive feedback…
I wanted to give some positive feedback but I really don’t like the product. I ordered the shoes which I was I really disappointed with.. the material is horrible. Everything is pressed on .. then there is the varsity jacket .. the first one was to small but it was personalized so I couldn’t send it back ordered a bigger size and the personalized name was much smaller than the first jacket ..
6 januari 2026
Review zonder uitnodiging
Antwoord van Dihaga
Dear Jackie,
We’re truly sorry to hear about the unpleasant experience you had with our store. This is certainly not the level of quality or service we aim to provide.
To better understand and resolve the issue, could you please send us a private message along with photos of the item? Once we receive them, our team will review your case and assist you as quickly as possible.
Your response will help us prioritize your situation, and one of our team members will get back to you promptly.
Thank you for bringing this to our attention .
Warm regards,
Dihaga Team
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