To start with I could not pair with my I phone so I call Otcon after an hour of trying they told me to contact you than I waited for a time to meet with your person witch was 24 hours later who than s... Toon meer
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Lees wat reviewers zeggen
Service department knew quickly what my problem was- needed new wires. They were sent quickly- 2 for each ear, plus several new wax trap packages . There has to be some design problem for new wires... Toon meer
Christy correctly diagnosed the problem (receiver wire) and shipped the replacement part. Unfortunately, it took over a week for the part to arrive. Considering you charge $15 for shipping, I think it... Toon meer
Cynthia was just wonderful to work with. She listened to everything that I was saying and adjusted my hearing aids to my satisfaction. It was a pleasant experience. I highly recommend.
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Take advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Contactgegevens
5403 N Illinois Street, 62208, Fairview Heights, Verenigde Staten
- 8555054327
- help@directhearing.com
- directhearing.com
4,2
Goed
1K reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Great product, price and service.
8 januari 2026
Antwoord van Direct Hearing
Thank you so much for the great feedback!
We’re thrilled to hear you’re happy with the product, the price, and the service — that’s exactly what we strive to deliver. We truly appreciate you taking the time to share your experience and are always here if you need anything!
Antwoord van Direct Hearing
Thank you for the kind review!
We’re so glad to hear you found our team great and knowledgeable — providing clear guidance and trusted expertise is very important to us. We truly appreciate you taking the time to share your experience!
Personal attention and responsive technical assistance.
They provide personal attention and greatly technical assistance.
7 januari 2026
Antwoord van Direct Hearing
Thank you so much for your thoughtful review!
We’re grateful you felt the personal attention and responsive technical support from our team. Making sure you feel supported and confident every step of the way is very important to us. We truly appreciate you taking the time to share your experience!
SECOND CHANCE
I probably was a little rough on these guys with an earlier post. I was frustrated because they did not have a loaner program. But, my overall experience with them has been fairly good. They mixed up a couple orders, but we got through that. One of their audiologist, Will, did an outstanding job tuning my hearing aids. Prices are good.
I’m changing my rating for them from one star to four stars. If they had a loaner program, I would give them five.
25 januari 2026
Antwoord van Direct Hearing
Thank you for giving us a second chance and for updating your review — that truly means a lot to us.
We understand how frustrating it can be not having a loaner option, and we appreciate your honesty about that. We’re also grateful for your patience while we worked through the order mix-ups. I’ll be sure to pass along your kind words to Will — he’ll really appreciate that.
Your feedback about a loaner program is heard, and it’s something we continue to evaluate as we grow. Thank you again for recognizing the overall experience and our pricing. We appreciate you and the opportunity to serve you.
Best prices for hearing aids, just don't expect as much service as you do need using hearing aids
I did find Direct Hearing to have the best prices in hearing aids, specifically the ones I wanted. Shipping time to receive the aids, and to have them sent back and forth for service, is longer than I'd like, about 2 weeks for each (initial order, or for out and back service). Over the phone programming is iffy, meaning when they change your program, make sure you keep them on the line after they've made the changes, to give yourself time to make sure the program is what you wanted and expected. Twice now I've had programs or settings changed, and after completing the programming and hanging up, I find something is wrong. But then the same thing has happened with my ex-local audiologist after he made changes, so it's not necessarily just Direct Hearing's fault. Both are under a time constraint, and I don't like wasting anyone's time to double check this kind of thing, but keep in mind, this can be the result.
7 juli 2025
Antwoord van Direct Hearing
Thank you for taking the time to share such a detailed and balanced review.
We’re glad you found the best pricing on the hearing aids you wanted — that’s something we work very hard to provide. At the same time, we understand your concerns about shipping timelines and remote programming. Because we operate nationally, shipping and service turnaround can sometimes take longer than any of us would prefer, and we know that can be inconvenient.
Your point about staying on the line after programming adjustments is a great one. We always want patients to feel confident before ending a session, and we absolutely don’t consider it a waste of time to double-check settings. Your hearing experience is too important for that.
We truly appreciate your honest feedback. It helps us continue improving both our service process and communication so we can better support our patients.
Antwoord van Direct Hearing
Thank you for your review!
We truly appreciate you recognizing our commitment to fair play. Treating our customers honestly and respectfully is very important to us. Thanks for taking the time to share your experience!
Very Pleased
I just finished the first hearing aid tuning appointment with Direct Hearing's service. I was given nearly an hour of testing and application explanation. Before the appointment I also received some original manufacturer receiver cables to make an adjustment. Very professional service! Very pleased.
5 februari 2026
Antwoord van Direct Hearing
Thank you so much for your thoughtful review!
We’re thrilled to hear that your first tuning appointment went so well and that you felt supported throughout the process. Taking the time to properly test, explain adjustments, and make sure everything is working as it should is very important to us.
We truly appreciate your kind words and are so glad you’re pleased with the experience. We’re here anytime you need us!
Very pleased with the customer service…
Very pleased with the customer service and easy of ordering.
4 februari 2026
Antwoord van Direct Hearing
Thank you so much for your kind review!
We’re so glad to hear you were pleased with our customer service and found the ordering process easy. That’s exactly the experience we aim to provide. We truly appreciate you taking the time to share your feedback and are always here if you need anything!
Never received the shipment nor even a…
Never received the shipment nor even a tracking information for the ear pieces and ear wax insert.
4 februari 2026
Antwoord van Direct Hearing
We’re very sorry for the inconvenience. Tracking information is automatically emailed when supplies ship, and sometimes it can land in a junk or spam folder.
It does appear that your original shipment was lost in transit, and we’ve already sent out a replacement order for you. You should receive updated tracking information shortly.
We apologize for the delay and appreciate your patience. Please don’t hesitate to reach out if you need anything further.
Three shipments to finally get the order right
To start, I am a Direct Hearing customer; I bought my hearing aids from Direct Hearing a little over a year ago. The reason I'm giving this experience 2 stars is because it took 3 shipments before my order was fulfilled correctly. I placed a reorder for the same hearing aid domes I got from Direct Hearing last year. When the domes arrived, they were the wrong size. I contacted customer support about the issue, and they sent out another set right away. However, the second order contained the exact same wrong sized domes. After contacting them again to report the incorrect item, I finally got the right thing. They were very quick to resolve the issues, but it shouldn't have taken three times to get the order right. Another issue I wanted to bring up is when I bought my hearing aids from Direct Hearing, I was told that I would get free supplies (like domes) for life. Last year, when I ordered some, they were completely free. This time, I was charged $15 for shipping and handling. They said the domes were still free but that I had to pay $15. When I talked to customer service, I explained how last year I got the domes completely free. The only explanation I got was that the policy now, even for those of us who bought the hearing aids from Direct Hearing, is to pay. I will not be buying any supplies from Direct Hearing again. There are cheaper domes elsewhere and the multiple wrong orders was too frustrating to deal with again in the future.
3 februari 2026
Antwoord van Direct Hearing
Thank you for taking the time to share your experience — and for being a Direct Hearing customer for over a year. We’re truly sorry for the frustration this caused.
You’re absolutely right — it shouldn’t take three shipments to get a simple reorder correct. While we’re glad our team responded quickly each time, we understand that repeated mistakes are frustrating and inconvenient.
Regarding the shipping charge, I’m sorry that this felt inconsistent with what you previously experienced. The domes themselves remain free under our lifetime supply program, but we now charge a shipping and handling fee. That said, we understand how that change could feel unexpected, especially if your prior order was fully covered.
Your feedback is fair, and we take it seriously. If you’re open to it, we’d appreciate the opportunity to review your account directly and see if there’s a way to make this right. We value your business and are sorry we fell short here.
Quality product with excellent customer…
Quality product with excellent customer service
2 februari 2026
Antwoord van Direct Hearing
Thank you so much for your kind words!
We’re thrilled to hear you’re happy with the quality of your hearing aids and the customer service you received. Providing both a great product and strong support is exactly what we strive for.
We truly appreciate you taking the time to share your experience!
Don't fear the online experience!
Once again I'm blown away by not only your availability but also your knowledge. Thanks again for your service.
2 februari 2026
Antwoord van Direct Hearing
Thank you so much for the encouragement and kind words!
We love hearing that your experience has been positive and that you’ve felt supported and well-informed. Our goal is to make the online process simple, accessible, and backed by real expertise — so it means a lot to know that came through.
We truly appreciate your trust and are always here whenever you need us!
I called
I called, they responded immediately. My specific problem escalated when another problem arose. Their response was articulated, even with the unforeseen extra wrinkle flawlessly!!
3 februari 2026
Antwoord van Direct Hearing
Thank you so much for sharing this!
We’re glad we were able to respond quickly and help navigate the unexpected issues that came up. Sometimes things don’t go exactly as planned, but we’re always committed to communicating clearly and finding the right solution.
We truly appreciate your trust and your kind words!
Antwoord van Direct Hearing
Thank you for your review!
We’re so glad we were able to resolve your issue quickly. Providing prompt and effective support is very important to us. We truly appreciate you taking the time to share your experience!
Antwoord van Direct Hearing
We’re sorry to hear you’re still unsure about how your Starkey devices are performing. That’s definitely not the experience we want you to have.
Please reach out to us so we can schedule a time to review your settings, check your programming, and make sure everything is working exactly as it should. Sometimes a small adjustment can make a big difference.
We’re here to help and want to make sure you feel confident and comfortable with your hearing aids.
Fixed in a timely manner
They fixed the hearing aid in a timely fashion. It looks like they put new retention wires in that are so stiff they won't bend to fit in auricle properly. Hopefully they'll become more flexible with time.
28 januari 2026
Antwoord van Direct Hearing
Thank you for your review and for recognizing the quick repair turnaround — we truly appreciate that.
Regarding the new retention wires, they can sometimes feel a bit firm at first. In many cases, they do soften slightly with normal wear. That said, they should sit comfortably in your ear. If they’re not fitting properly or causing discomfort, please reach out to us — we’re happy to review the fit and make adjustments if needed.
Your comfort is important to us, and we’re here to help.
Signia refund
Even though the Signia Silk aides did not work out,
Breck and others were very helpful in arranging a full refund. Thanks.
5 januari 2026
Antwoord van Direct Hearing
Thank you for your kind words.
While we’re sorry the Signia Silk devices weren’t the right fit for you, we’re glad Breck and the team were able to assist and make the refund process smooth. Our goal is always to make sure you feel supported, even if the outcome isn’t what we initially hoped for.
We truly appreciate you giving us the opportunity to serve you.
Tayler and William are awesome.
23 januari 2026
Antwoord van Direct Hearing
Thank you so much for the shoutout!
We’ll be sure to pass your kind words along to Tayler and William — they’ll really appreciate it. We’re grateful you had such a great experience and truly appreciate you taking the time to share it!
Antwoord van Direct Hearing
Hola,
Lamentamos que sienta que no recibió apoyo para actualizar su audífono. Sí ofrecemos soporte en línea para ayudar con actualizaciones y ajustes. Según nuestros registros, solo ha tenido una cita con nosotros hasta ahora, y con gusto podemos programar más sesiones si es necesario.
Estamos aquí para apoyarle. Por favor contáctenos para agendar otra cita y asegurarnos de que su audífono esté funcionando correctamente.
Way beyond my expectations!
5 januari 2026
Antwoord van Direct Hearing
Thank you so much!
We love hearing that your experience was beyond your expectations — that’s exactly what we strive for. We truly appreciate you taking the time to share your feedback and are always here if you need anything!
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