Direction Law Reviews 

1.053
TrustScore 3.5 uit 5

3,5

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Used for a shared ownership purchase and then a sale a few years back, along with an accompanying house purchase and was reasonably satisfied then. However, my next use, this last year, has been pre... Toon meer

Beoordeeld met 1 van de 5 sterren

Purchased a house 4 years ago & Direction Law were recommended as solicitors.. 4 years on & regret this as for the last 3 months I am in no mans land with my mortgage.. Someone forgot to register my... Toon meer

Beoordeeld met 5 van de 5 sterren

Direction Law were superb, we were first time buyers and they explained each step along the way which really settled our nerves. They do most of the work behind the scenes and email to let you know wh... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

THANK YOU! I am very grateful to everyone who has helped me through each stage. From someone who needed so much support and further explanation the past few weeks I am so appreciative that everyone... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Advocatenkantoor
  2. Notaris
  3. Erfrechtadvocaat
  4. Advocaat
  5. Juridische dienstverlening
  6. Advocaat vastgoedrecht

Geschreven door het bedrijf

Direction Law is a firm proudly built on relationships. With staff of around 180, offices in London, South East, South West & the Midlands and 45 years of experience, we are one of the most established and largest specialist affordable housing solicitors in the country. In 2020 and 2021 we were awarded Highly Commended in the First Time Buyer Reader’s Awards in the Best Law Firm for Conveyancing category. We are a friendly, professional firm and we pride ourselves on communicating with our clients, clearly and concisely. While other firms may have conveyancers who deal with a variety of affordable housing cases, we have taken it one stage further and have individual dedicated teams specialising in either new build shared ownership, resale sales and purchases, or new build/Help to Buy respectively: thus, ensuring greater expertise. Our goal is to progress cases to exchange and completion as swiftly as possible, resulting in a satisfied client who has achieved their dream of home ownership with the minimum of fuss. For further information visit www.directionlaw.co.uk or for an instant quotation call 0800 158 82 81.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,5

Alle reviews

(1.053)

2 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren
Logo Direction Law

Antwoord van Direction Law

Dear Eleanor,
Thank you for leaving us a review. We're very pleased to hear that we provided a great service with excellent communication. We wish you all the best.
Kind regards,
Direction Law

Beoordeeld met 5 van de 5 sterren

Always available

Always available to answer any questions that I had via email.

22 maart 2023
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Antwoord van Direction Law

Dear Lisa,
Thank you for your feedback, we're happy we were always available to answer your questions.
Kind regards,
Direction Law

Beoordeeld met 4 van de 5 sterren

Overall very happy with the service…

Overall very happy with the service only issue is with the text message service. Twice I was told I would receive a text with information but they never got sent so some information was received later than it should be.

24 maart 2023
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Antwoord van Direction Law

Dear Michelle,
Thank you for your feedback. We understand that there were some technical difficulties with our text message service, these have thankfully now been resolved. We are pleased that you were overall very happy with the service that we have provided.
Kind regards,
Direction Law

Beoordeeld met 4 van de 5 sterren

Helped me purchase my first flat.

Helped me purchase my first flat.
Professional and thorough, friendly approach and honest price.
Thanks Rebecca and Andrew :-)

22 maart 2023
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Antwoord van Direction Law

Dear Sabrina,
Thank you very much for taking the time to leave us a review. We are pleased to hear that we provided you with a thorough and professional service. I'm sure Rebecca and Andrew will be happy with your feedback.
Kind regards,
Direction Law

Beoordeeld met 4 van de 5 sterren

Not as straight forward as I would have…

Not as straight forward as I would have wanted but got there in the end on our amazing house

22 maart 2023
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Antwoord van Direction Law

Dear Kevin,
Thank you for taking the time to leave us a review. While we're sorry to hear that the transaction was not quite as straight forward as you had hoped, we're pleased that we were able to help get you moved in to your new home.
Kind regards,
Direction Law

Beoordeeld met 5 van de 5 sterren

Prompt and accommodating

The main thing with Direction law they accommodated my every need and replies were quick and prompt. They made things simple well they do all the work. They kept to the deadline.

22 maart 2023
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Antwoord van Direction Law

Dear Daniel,
Thank you very much for leaving us a review. We are delighted that we provided you with a prompt and accommodating service.
Kind regards,
Direction Law

Beoordeeld met 5 van de 5 sterren

Cannot thank Direction Law enough!

Cannot thank Direction Law enough! Amazing communication, work fast to tight deadlines, on top of everything and really friendly! Overall perfect service, they’ve made the whole house buying process a breeze.

31 maart 2023
Review zonder uitnodiging
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Antwoord van Direction Law

Dear Josh,
Thank you very much for your lovely feedback. We pride ourselves on good communication and being able to work quickly to tight deadlines so we are very pleased to hear that we provided you with an excellent service. We wish you all the best.
Kind regards,
Direction Law

Beoordeeld met 5 van de 5 sterren

Direction Law offered us excellent…

Direction Law offered us excellent service during our first home buying experience. They work in teams which makes the case easy to follow. Transaction time was very good and we were ready to complete in 6-7 weeks. The price was competetive as well. Any isssue we had was resolved quickly and we would get response in very short time, either over email or SMS. We are happy with overall support provided by Direction Law. We would gladly recommend them to anyone looking to purchase a house.

23 maart 2023
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Antwoord van Direction Law

Dear Sylwia,
Thank you very much for taking the time too leave us a review. We are very pleased to hear that we were able to provide you with an excellent service. We appreciate your feedback, and we wish you all the best with your new home.
Kind regards,
Direction Law

Beoordeeld met 5 van de 5 sterren

Really helpful and really quick to get…

Really helpful and really quick to get back to me

24 maart 2023
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Antwoord van Direction Law

Dear Georgia,
Thank you very much for leaving us a review. We are pleased that we were able to provide you with a quick and helpful service. We wish you all the best.
Kind regards,
Direction Law

Beoordeeld met 1 van de 5 sterren

I echo what others have said

I echo what others have said. Total lack of communication, spent time constantly chasing and when answers did come back they were ambiguous or unhelpful. I felt I was constantly being an irritation. I finally completed this week but have now been left with a boundary dispute that should have been flagged up. My experience was stressful and scary. I’ll reiterate, communication is key - if you don’t know the answer or can’t be bothered to provide it this may not be the job for you.

28 maart 2023
Review zonder uitnodiging
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Antwoord van Direction Law

Dear Quaintrelle,
We're sorry to hear you feel you have received unsatisfactory service, but as we are unable to find your details on our system we therefore cannot comment on your claims.
Kind regards,
Direction Law

Beoordeeld met 5 van de 5 sterren

5 star service!

I have just completed today after a bad experience with another solicitor. Jaswinder handled my case and he was fantastic! Throughout the entire process I was kept up to date. What I was mostly impressed with, was when ringing Jaswinder, he would pick up in a matter of seconds and always return calls immediately. I would recommend Direction Law to anyone. Thank you!

30 maart 2023
Review zonder uitnodiging
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Antwoord van Direction Law

Dear Chloe,
Thank you very much for taking the time to leave us a review. We are very pleased that we were able to provide you with an excellent service. I'm sure Jaswinder will be happy to read your comments. We wish you all the best with your new home.
Kind regards,
Direction Law

Beoordeeld met 5 van de 5 sterren

Helpful

Helpful, trusty

23 maart 2023
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Antwoord van Direction Law

Dear Duming,
Thank you very much for leaving us a review. We are glad that we provided you with a helpful service.
Kind regards,
Direction Law

Beoordeeld met 5 van de 5 sterren

Very responsive

Very responsive, excellent communication and explanations provided

22 maart 2023
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Antwoord van Direction Law

Dear Gemma,
Thank you very much for taking the time to leave us a review.
Kind regards,
Direction Law

Beoordeeld met 5 van de 5 sterren

Would definitely recommend

Great service and very responsive throughout our purchase.

22 maart 2023
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Antwoord van Direction Law

Dear Jason,
Thank you very much for your review. We are pleased that we provided you with a great service and that we were very responsive. We wish you all the best.
Kind regards,
Direction Law

Beoordeeld met 5 van de 5 sterren

First time buyer, great experience.

I am a first time buyer and Jaswinder handled my file and from start to finish he was great, I had a lot of questions and he ensured he came to me on them all very quickly, I was kept informed at every stage of the process and completion went smoothly!
I would 100% use direction law again in the future

24 maart 2023
Review zonder uitnodiging
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Antwoord van Direction Law

Dear Charlotte,
Thank you very much for taking the time to leave us a review. We are very pleased that we were able to keep you informed throughout the process and provide you with a smooth completion. I'm sure Jaswinder will be delighted with your comments.
Kind regards,
Direction Law

Beoordeeld met 1 van de 5 sterren

Incompetence at Direction Law

I am at the top of a chain. I cannot exchange because Direction Law who representthe buyer at the bottom of the chain have not responded to requests from lawyers and estate agents and their client to proceed to exchange. In addition they made amazingly fundamental mistakes in obtaining the documentation

I am contemplating making a formal complaint to the law society about their conduct. To potential and existing clients, caveat emptor

22 maart 2023
Review zonder uitnodiging
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Antwoord van Direction Law

Dear Arbee,
As you are not our client we are unable to comment on this matter.
Kind regards,
Direction Law

Beoordeeld met 1 van de 5 sterren

My experience has been dreadful

My experience has been dreadful. The assumption is that the client buys and sells properties all the time, there is no explanation on terminology or process. Plus phone line always unavailable and no real understanding of how stressful the situation can become. Silly typos create different completion dates causing a whole array of stress and no apology or accountability.

I am dreading the next two until completion and know I will be completely clueless to how completion day even goes.

22 maart 2023
Review zonder uitnodiging
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Antwoord van Direction Law

Dear Kelly,
We're really sorry to hear about your unsatisfactory experience with us. We are committed to providing a high-quality legal service to all our clients and we appreciate you telling us about your issues in order to help us to improve our standards. I understand your completion date has been agreed and arranged and I'm sure that you are in good hands.
Kind regards,
Direction Law

Beoordeeld met 5 van de 5 sterren

Super!

Great, helpful team led by Arash. James and Sophie were wonderful throughout the purchase of my first property and maintained regular day to day contact with updates on everything happening. Always professional and always went above and beyond to make the process as easy as possible. Definitely recommend

15 maart 2023
Review zonder uitnodiging
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Antwoord van Direction Law

Dear Zain,
Thank you for leaving us a review. I'm sure Arash, James and Sophie will be pleased to read your comments.
Kind regards,
Direction Law

Beoordeeld met 5 van de 5 sterren

Professional

Professional, understanding and supportive throughout the process. Mariah responded very promptly to all emails and queries providing clear answers extremely efficiently.

13 maart 2023
Review zonder uitnodiging
Logo Direction Law

Antwoord van Direction Law

Dear Mr. Frost,
Thank you very much for taking the time to leave us a review. We are very pleased to hear that we provided you with a professional, understanding and supportive service and Mariah will be delighted to read your comments. We wish you all the best with your new home.
Kind regards,
Direction Law

Beoordeeld met 5 van de 5 sterren

Mariah Arshad and Georgia Cushion

Georgia Cushion supported me with my quote and was extremely helpful- nothing was too much effort and she also supported me in identifying hidden costs in other quotes I had received- which she didn’t need to do. She took time and care going through everything with me.

Mariah Arshad has been my case manager and again nothing has been too much trouble, Mariah has supported me every step of the way- and I have not had to chase anything. Mariah has always been one step a head and has lead to a smooth and timely house purchase. Again Mariah has always responded within a few hours (if not sooner) to any queries I have had (there have been a few) which has put my mind at ease throughout what is deemed a stressful process.

I thank both Georgia and Mariah for the support, hard work and care they have shown during this process and would highly recommend them.

13 maart 2023
Review zonder uitnodiging
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Antwoord van Direction Law

Dear Laura,
Thank you very much for taking the time to leave us such a lovely review. We are absolutely delighted to hear that we were able to provide you with such an excellent service, and we are very proud of Georgia and Mariah for their hard work, support and care. We would like to take this opportunity to wish you all the best with your new home.
Kind regards,
Direction Law

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