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Directretailoutlet Reviews 

310
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Morning, My order was easy to find the price was great, quick and easy service which is just what you need, thumbs up all round, I will definitely use again as i will be using the same product a... Toon meer

Beoordeeld met 4 van de 5 sterren

Great price, quick delivery but large box left on doorstep in the dark. Didn't ring doorbell or knock. Only found because putting rubbish out. 2 people in house reading so it was quiet Would not have... Toon meer

Beoordeeld met 5 van de 5 sterren

Item cheaper than other online retailers (including drop shippers on ebay etc) and included free P&P. Order was delivered the following day, very well packaged, which I must admit surprised me, maybe... Toon meer

Beoordeeld met 5 van de 5 sterren

Smoothrite spay is easy to apply and gives an excellent finish, no undercoat required and 2 coats is usually enough to give a very professional finish. I use it all the time when restoring parts on my... Toon meer

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

310 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 61% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,7

Alle reviews

(310)

241 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Still haven’t received!!

Still haven’t received!!
Ordered on the 4th

12 februari 2026
Review zonder uitnodiging
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Antwoord van Directretailoutlet

Dear Joseph,

We’re very sorry to hear that you haven’t received your order placed on the 4th. We completely understand how frustrating this must be, and we sincerely apologise for the inconvenience caused.

This is certainly not the experience we want for our customers at Direct Retail Outlet. We would like to resolve this for you as quickly as possible.

Please let us know which option you would prefer:

• A full refund issued immediately
• A replacement item sent out as a priority

As soon as we hear from you, we will take action right away.

Thank you for bringing this to our attention, and again, we truly apologise for the delay and inconvenience.

Kind regards,
Direct Retail Outlet
Customer Support Team

Beoordeeld met 3 van de 5 sterren

Delivery fast,and complete.

Delivery fast,and complete.
I had 1 can with a broken spray but needed the rest for a project and didn't want to return all order and re order as this would of held me up

4 februari 2026
Review zonder uitnodiging
Logo Directretailoutlet

Antwoord van Directretailoutlet

Dear Jackie,

Thank you for your feedback regarding the fast and complete delivery — we really appreciate it.

We’re very sorry to hear that one of the cans arrived with a broken spray. That’s certainly not the standard we aim for. Please contact our customer service team with your order details, and we’ll be more than happy to arrange a replacement for the damaged can so you’re not left out of pocket.

Thank you again for your understanding and for choosing Direct Retail Outlet.

Kind regards,
Direct Retail Outlet
Customer Support Team

Beoordeeld met 1 van de 5 sterren

Yodel left parcel on doorstep which is exposed to everyone

What went wrong was that the delivery driver left my parcel on my doorstep, and when I got home from work the parcel was gone, and am having trouble trying to get this situation sorted as am down a box of spray and £30 odd pound, not happy at all.

2 februari 2026
Review zonder uitnodiging
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Antwoord van Directretailoutlet

Dear Paul,

Thank you for your update.

We’re pleased to hear that you’ve now received your parcel safely. We sincerely apologise again for the earlier delivery issue and understand your frustration regarding the initial situation with the courier.

We’re glad we were able to assist while the matter was being investigated, and we truly appreciate your patience throughout.

If you feel the issue has now been resolved, we would be very grateful if you would consider updating your review to reflect this. Customer feedback is extremely important to us and helps other customers shop with confidence.

Thank you again for your understanding.

Kind regards,
Direct Retail Outlet
Customer Support Team

Beoordeeld met 2 van de 5 sterren

Not doing the job as usual

Not doing the job as usual

Order placed
Order No.
20 January 2026
204-0220648-2923572

3 februari 2026
Review zonder uitnodiging
Logo Directretailoutlet

Antwoord van Directretailoutlet

Dear Colin,

We’re sorry to hear that you feel the product is not doing the job as expected.

We always aim to supply products that meet our customers’ expectations, so we’re disappointed to learn this hasn’t been your experience. We would really appreciate the opportunity to look into this further and see how we can help.

Please contact our customer service team with your order details so we can review the issue and offer a suitable resolution, whether that be advice, a replacement, or a refund.

We look forward to resolving this for you as quickly as possible.

Kind regards,
Direct Retail Outlet
Customer Support Team

Beoordeeld met 1 van de 5 sterren

Customer services is terrible I…

Customer services is terrible I contacted them but no reply order 6 tins of yellow spray paint and 3 tins was gd other 3 different shade of yellow not gd

25 november 2025
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Antwoord van Directretailoutlet

Dear Robert,

I am truly sorry to hear about your experience. It’s disappointing to get halfway through a project only to find the colors don’t match, and I sincerely apologize that our team missed your previous message.

I’ve flagged this with our warehouse team to investigate the batch consistency immediately. I will have a member of our management team search for your original inquiry so we can resolve this for you today. You can also reach us directly at info@directretailoutlet.com to speed things up.

Sincerely, Direct Retail Outlet

Beoordeeld met 5 van de 5 sterren

Excellent price

Searching for a silicone spray I came across the site by accident and thought the price was too good to be true,it wasn't I had next day delivery free and the product works perfectly I will be buying more

30 januari 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

I have bought numerous spray paints…

I have bought numerous spray paints from your company and before this I would have given 5 stars excellent service ,but inn my last order two of the cans had been damaged and the tops were broken of and were unusable, I tried to inform you via your website but found it impossible to inform you of my grievance to hard to navigate around site it brings you to chat then wanted email when all this was done it then sent me back to start again, give up at this time and took it on the chin. Please make it simple to click on my order give the option of return ,reason for return instead of having to jump through hoops. Rant over.

12 januari 2026
Review zonder uitnodiging
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Antwoord van Directretailoutlet

Dear Customer,

Thank you for your continued support and for previously rating us 5 stars — that genuinely means a lot to us.

We’re very sorry to hear that two cans in your last order arrived damaged and unusable. That’s certainly not the standard we aim to deliver. We’re also particularly concerned to hear about the difficulty you experienced trying to contact us through our website. We never want customers to feel like they have to “jump through hoops” to resolve an issue.

Your feedback regarding the returns process is extremely valuable, and we will be reviewing this internally to see how we can make it simpler and more user-friendly.

Although some time has passed, please don’t feel you have to take this “on the chin.” If you contact our customer service team with your order details, we will be happy to arrange a suitable resolution for the damaged items.

Thank you again for your honest feedback — it helps us improve.

Kind regards,
Direct Retail Outlet
Customer Support Team

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