Very Finicky app. My Times Gate has many annoying kinks that I can't get rid of. Lacks some customizability, and many things are hard to understand, or don't work properly.
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Lees wat reviewers zeggen
The product hasn’t arrived yet but the customer service is excellent. The local courier (Evri) lost my parcel but Yara at Divoom was super helpful and couldn’t have been more supportive.
Je viens d'acheter le divoom times frame sur leur site. Je n'ai AUCUN regret. Envoi extrêmement rapide. Arrivé très rapide et en parfait état. Un petit sac en carton divoom livré avec :) Je recommande... Toon meer
You 'magically' changed the price on me from 107 dollars to 149! Unacceptable! Divoom reached out to me and everything was worked out to my complete satisfaction. I still do not know how the pri... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Divoom believe in prouding the ultimate freedom platform for designers to showcase their flair in transforming all beautiful things into speaker. There is no limitation for Divoom designers to realize their dream and union of true product design. Divoom is now making more stylish speakers for your use anywhere,anytime, going the extra mile to exceed your expectation,enriching your everyday life.
Contactgegevens
JinCheng Road,, 518104, Shenzhen, China
- +1 (410) 824 4334
- support@divoom.com
- divoom.com
4,0
Goed
29 reviews
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Very Finicky app
Very Finicky app. My Times Gate has many annoying kinks that I can't get rid of. Lacks some customizability, and many things are hard to understand, or don't work properly.
7 september 2026
Review zonder uitnodiging
Antwoord van Divoom
Hi Carson,
Thank you for sharing your feedback, and we’re sorry to hear that your experience with the Times Gate app has been frustrating.
Times Gate is designed to support a variety of customizable displays, widgets, pixel content, and other features through the Divoom App, so the experience should not feel confusing or difficult to use.
We’d really like to understand the specific issues you’re experiencing — especially which features are not working properly or which areas you feel lack customization.
If possible, please contact our Divoom Support team with a few screenshots or a short video showing the issues. We can help troubleshoot the setup and also pass your feedback directly to our App and product team for review.
We appreciate your feedback and would really like the opportunity to improve your experience with Times Gate.
— Divoom Support Team
Great customer service
The product hasn’t arrived yet but the customer service is excellent. The local courier (Evri) lost my parcel but Yara at Divoom was super helpful and couldn’t have been more supportive.
3 september 2026
Review zonder uitnodiging
my divoom times frame had a software…
my divoom times frame had a software fault. i consulted the website and used the chat service to eventually get connected to an agent called yara. i sent her a video of the fault from which she determined a new model would be required under warranty. i incorrectly added my address on one of the email chains which caused a delay with the replacement but despite this yara was very patient and was prompt with her replies. i eventually received a replacement times frame in the post. great service from the team
26 augustus 2026
Review zonder uitnodiging
The floating look is hard to capture in…
The floating look is hard to capture in product photos. In person it makes ordinary pictures feel more like part of the room than images sitting on a screen. Friends notice the frame before they notice most of the much more expensive gear on my desk.
18 augustus 2026
Review zonder uitnodiging
My partner likes white noise and I…
My partner likes white noise and I prefer a quiet room, so we were not sure this would work for both of us. We found a softer sound at a low volume, and now the same device handles our bedtime sound and morning alarm without any argument.
20 augustus 2026
Review zonder uitnodiging
Avid fan encounters issue
I have used Divoom Products for several years now, I recently purchased a new Tiivoo 2 speaker and I was excited for the new features. I used features like the Radio, and Alarm, as well as Bluetooth and Micro SD card to listen to music. I encountered an issue where my screen was black and the audio was distorted, I was devastated. I reached out to support and I thought I was going to have to get a replacement model. However they provided me with a fix that I could do with my computer, replacing the corrupt files. They got back to be prompt and with clear instructions, I was able to fix the issue and now I can enjoy my speaker again!
16 augustus 2026
Review zonder uitnodiging
You 'magically' changed the price on me…
You 'magically' changed the price on me from 107 dollars to 149! Unacceptable!
Divoom reached out to me and everything was worked out to my complete satisfaction. I still do not know how the price changed, but they honored the original expected price, and I have received my alarm clock.
My grandson loves it and is ready to go back to school with his new alarm. Thank-you
30 juli 2026
Je recommande à 100%
Je viens d'acheter le divoom times frame sur leur site. Je n'ai AUCUN regret. Envoi extrêmement rapide. Arrivé très rapide et en parfait état. Un petit sac en carton divoom livré avec :) Je recommande les yeux fermés
27 juli 2026
Review zonder uitnodiging
Helpful and responsive!
25 juli 2026
Review zonder uitnodiging
Really pleased with my Times Frame
Really pleased with my Times Frame and for the quick and great customer support.
21 juli 2026
Review zonder uitnodiging
I bought the Tiivoo-2 for my grandson
I bought the Tiivoo-2 for my grandson. The device is complicated until the company quickly sent me a video to help explain its use. I have not set it up yet because it is a gift for him, but I am impressed with all of its fun functions. I think he will like it!! The company has been very responsive to my questions!
15 juli 2026
Review zonder uitnodiging
HUGE DISSAPOINTMENT.
Divoom Time Gate is a huge dissapointment. Very less pre-made modules available to be used, not to mention they don't look good at all, in fact most of the module look like some 4years old doodling randomly with some noob colours. No audio, not even Beeping function. Do not believe anything advertised by this scammer company or what those paid influencers anywhere said about this product.
28 mei 2025
Review zonder uitnodiging
Antwoord van Divoom
Hi Jan,
We’re really sorry to hear that Time Gate didn’t meet your expectations. We understand how disappointing it can be when a product experience feels different from what you expected from our website or ads.
Time Gate is designed mainly as a smart pixel display and desk clock with app-based customization, but your feedback about the available widgets, design experience, and product presentation is very important to us. We’ll share it with our product and marketing teams for review.
If you’re experiencing any setup issues or if the product functions are not working as expected, please contact us at support@divoom.com with your order number. Our team will be happy to check this for you and see how we can help.
Thank you for sharing your honest feedback.
Divoom Team
Haven't received my order
Haven't received my order. Parcel tracking clearly states it was returned to sender (in Germany) after reaching customs for unknown reason. Over two weeks and still waiting for a refund.
23 april 2025
Review zonder uitnodiging
Antwoord van Divoom
Hi,
We’re very sorry to hear that you still haven’t received your order and that the refund process has taken longer than expected. We completely understand your frustration.
We’d like to investigate this case immediately, including the shipping status, return-to-sender record, and refund status. We have requested more information through Trustpilot so we can locate your order.
Please also feel free to contact us at support@divoom.com with your order number or the email address used for the purchase. Once we confirm the order details, our support team will follow up with a clear solution as soon as possible.
We apologize again for the inconvenience and appreciate your patience.
Divoom Team
Rückgabe unmöglich
Artikel sind gut angekommen, funktionierten auch.
Habe sie zum Geburtstag erhalten (Divoom Pixel Pro).
Da ich aber dafür ehrlichgesagt keine Verwendung hatte und der zu schenkende sich auch etwas anderes darunter vorgestellt hatte, wollten wir das 30-tägige Rückgaberecht in Anspruch nehmen.
Nach über einer Woche und dem Status "Return requested" gab es keine Mitteilung oder Reaktion.
Daraufhin haben wir einfach mal einen Fall bei Paypal eröffnet.
Divoom reagierte auch dort nicht.
Nach gut 2 Wochen haben wir nun das Geld von Paypal zurück erstattet bekommen.
Divoom hat sich bis heute weder gemeldet, noch den Status aktualisiert oder sonstiges.
2 februari 2025
Review zonder uitnodiging
Antwoord van Divoom
Hallo Haku,
es tut uns sehr leid zu hören, dass Ihre Rückgabeanfrage nicht rechtzeitig bearbeitet wurde. Auch wenn der Artikel angekommen ist und funktioniert hat, verstehen wir vollkommen, dass eine unbeantwortete Rückgabeanfrage sehr frustrierend ist – besonders wenn Sie unser 30-tägiges Rückgaberecht nutzen wollten.
Das entspricht nicht dem Service, den wir unseren Kunden bieten möchten. Wir entschuldigen uns aufrichtig dafür, dass Sie keine klare Rückmeldung von unserem Team erhalten haben und den Fall über PayPal klären mussten.
Wir möchten diesen Fall intern überprüfen und sicherstellen, dass der Rückgabe- und Supportprozess verbessert wird. Wir haben über Trustpilot weitere Informationen angefragt, damit wir Ihre Bestellung finden und den Vorgang nachvollziehen können.
Alternativ können Sie uns gerne auch direkt unter support@divoom.com mit Ihrer Bestellnummer oder der beim Kauf verwendeten E-Mail-Adresse kontaktieren.
Nochmals Entschuldigung für die Unannehmlichkeiten. Vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben.
Divoom Team
Es is alles super
Es is alles super! Die Leute sagen immer es geht nicht aber das liegt an der eigenen Dummheit. Einfach mall Anleitungen lesen!
25 december 2024
Review zonder uitnodiging
Had a problem with my product
Had a problem with my product, wrote them the next day and followed by a quick response. Very helpful and kind service
16 december 2024
Review zonder uitnodiging
Sent me faulty sling bags
Sent me faulty sling bags. They won’t update and have functionality issues. I tried to return them under the statutory 30 day returns policy in the U.K. and the ignored my request and updated my sales order to NON RETURNABLE. An utter disgrace! DO NOT BUY DIRECT FROM DIVOOM.
Currently using PayPal to aid my return.
24 oktober 2024
Review zonder uitnodiging
Antwoord van Divoom
Hi Daniel,
We’re very sorry to hear about your experience. If the sling bags had functionality issues and your return request was not handled properly, we completely understand your frustration.
This is not the service experience we want any Divoom customer to have. We would like to review your case internally, including the product issue, your return request, and why the order status was changed to non-returnable.
We have requested more information through Trustpilot so we can locate your order. You can also contact us directly at support@divoom.com with your order number or the email address used for purchase.
Once we confirm the details, our support team will follow up and help provide a proper solution as soon as possible.
We sincerely apologize again for the inconvenience.
Divoom Team
Pixel Factory , slik bag
Tragedia , 2 produkty od nich popsuły się a serwis ma to dosłownie gdzieś bo podobno one według nich nie mogą się popsuć , pieniądze wyrzucone w błoto
25 september 2024
Review zonder uitnodiging
Antwoord van Divoom
Cześć Pawel,
Bardzo nam przykro, że miałeś takie doświadczenie z naszymi produktami i obsługą klienta. Jeśli dwa produkty przestały działać lub miały problemy techniczne, rozumiemy, jak frustrująca mogła być ta sytuacja.
To nie jest poziom obsługi, który chcemy zapewniać klientom Divoom. Chcielibyśmy ponownie sprawdzić tę sprawę i lepiej zrozumieć, co dokładnie stało się z produktami oraz jak została obsłużona Twoja wcześniejsza prośba.
Poprosiliśmy o dodatkowe informacje przez Trustpilot, aby móc odnaleźć Twoje zamówienie. Możesz również skontaktować się z nami bezpośrednio pod adresem support@divoom.com, podając numer zamówienia lub adres e-mail użyty przy zakupie.
Po potwierdzeniu szczegółów nasz zespół wsparcia postara się pomóc i zaproponować odpowiednie rozwiązanie.
Jeszcze raz przepraszamy za niedogodności i dziękujemy za podzielenie się opinią.
Divoom Team
GARBAGE CUSTOMER SERVICE
GARBAGE CUSTOMER SERVICE
Device didn't work, support team kept giving me the same workaround but i even showed them videos proving it doesnt work. Asked for a return which was still in warranty and they've not responded since. Cheap, unprofessional company don't buy from them.
22 augustus 2024
Review zonder uitnodiging
Antwoord van Divoom
Hi G L,
We’re truly sorry to hear about your experience. If your device was not working and the troubleshooting steps we provided did not resolve the issue, we understand how frustrating it must have been — especially after you had already shared videos showing the problem.
This is not the level of support we want any Divoom customer to receive. We would like to review your case again, including the device issue, the videos you provided, and why your return request under warranty was not followed up properly.
We have requested more information through Trustpilot so we can locate your order and previous support records. You can also contact us directly at support@divoom.com with your order number or the email address used for purchase.
Once we confirm the details, our support team will follow up and work with you on a proper solution as soon as possible.
We sincerely apologize for the poor experience and the delayed response. Thank you for bringing this to our attention.
Divoom Team
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