FANTASTIC CUSTOMER SERVICE!! I have recently ordered a couple of items after seeing everywhere how fabulous the towels are, as well as other items. I was contacted to explain one of the items were un... Toon meer
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Talk about harassment. I looked at their website once and wanted a discount code - queue 18 e-mails in a week demanding I buy something and making sinister creepy comments "You've been caught", "Someo... Toon meer
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Dock & Bay towel an absolute game changer. Recently purchased a bundle for whole family for a midweek trip involving lots of swimming. Towels dried really quickly and where fab at drying everyone aft... Toon meer
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I’m genuinely obsessed with these towels! The beach towels are super lightweight, dry incredibly fast, and don’t hold onto sand — total game changer for beach days. And the oversized picnic towel? Abs... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Dock & Bay | Makers of the best compact, sand free and quick-drying towels around. And so much more. Shop our unique collections to choose your perfect beach, home, travel & fitness accessories.
Contactgegevens
The Print Rooms, 164-180 Union Street, SE1 0LH, London, Verenigd Koninkrijk
- help@dockandbay.com
- dockandbay.com
4,4
Uitstekend
831 reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Lovely looking products but they can…
Lovely looking products but they can often be out of stock
18 februari 2026
Review zonder uitnodiging
Antwoord van Dock & Bay
Thanks so much for the feedback 💙 We’re so glad you love the look of our products 🌈✨, but we totally hear you on the out-of-stock frustration. When designs are popular (and especially with limited or seasonal prints), they can disappear pretty quickly!
We’re always working behind the scenes to restock favourites where we can and bring in fresh new designs too 👀 If there’s a particular one you’ve got your eye on, our team is always happy to help with updates.
Thanks again for sharing and for being part of the Dock & Bay crew! 💛
Ordering was very easy and items…
Ordering was very easy and items arrived really quickly and packaged nicely. Haven't used the towels yet because they are for our holiday, but they look and feel lovely.
28 januari 2026
Review zonder uitnodiging
Antwoord van Dock & Bay
Thank you so much for the lovely review! 💙 We’re so happy to hear ordering was a breeze and that your goodies arrived quickly and looking their best ✨ Nothing better than getting holiday-ready!
We can’t wait for you to put those towels to the test on your trip 🏖️ We hope they make your adventures even brighter (and sand-free 😉). Have the BEST holiday! 🌈
Pointless Recycled Rubbish
I purchased the Quick Dry Hair Wrap, in the sale. Fortunately, I did not pay the full £16 as I was very disappointed with this product.
I have shoulder length hair and the drying time is no less than if I had used an ordinary towel. You can’t really do anything with the wrap, other than wrap your hair, and unwrap and dry as normal. Pointless.
Ok, great - It’s made from recycled plastic, but it doesn’t do the job it’s intended for, so I will not be purchasing any further products of this nature.
2 januari 2026
Review zonder uitnodiging
Antwoord van Dock & Bay
Thank you so much for taking the time to share your feedback. We’re really sorry to hear the Quick Dry Hair Wrap wasn’t quite what you were hoping for 🩷
We completely understand how frustrating it is when something doesn’t live up to expectations. Our hair wraps aren’t designed to fully dry your hair, but to be a gentler alternative to a traditional cotton towel. They're made to wick away water more efficiently, helping to reduce friction, minimise frizz and breakage, and cut down drying time before styling 🙌🏼
We usually suggest gently squeezing out as much excess water as possible first, then applying your products, combing through, and wrapping your hair up. It won’t leave your hair completely dry, but it should leave it in good condition and ready to style 💛
That said, we know everyone’s hair is different, and we’re genuinely sorry it didn’t work for you this time. We really do appreciate the feedback and will pass it along to our product team. If you’d ever like to chat things through, you can reach us at support@dockandbay.com. We’re always happy to help 🫶🏼
I ordered 2 I'll wash you dry' tea…
I ordered 2 'I'll wash you dry' tea towels from Dock & Bay on the 1st of February. A couple of days later I was contacted to say that the tea towels were out of stock. No problem, I opted for a refund and it was received promptly. A few days later I received a mail shot promoting tea towels and I ordered the same ones, assuming that they were new stock or returns. Confirmation of my order was received again and the amount transferred. However, today 9th February I was really annoyed to receive the same "we're now out of stock" email again, offering alternative ones or a refund. When I complained I was told there is sometimes a delay before the information from the warehouse is reflected on the website. I don't know how long they were actually out of stock before I first ordered them but it's very poor customer service that I was able to order and pay for them a second time and they are still on the website for sale 9 days after I received the first out of stock email. I can still order 'I'll wash you dry' tea towels on the website now! What a complete waste of everyone's time!
9 februari 2026
Review zonder uitnodiging
Antwoord van Dock & Bay
Hi Catherine 💙
Thank you so much for taking the time to share your thoughts with us. We absolutely empathise with your frustration, and we are truly sorry that we let you down.
While there can occasionally be a delay between our warehouse stock levels and what’s shown on the website, that doesn’t change the fact that you were able to place and pay for the same item again. This is something that we take very seriously, and we are working diligently to tighten up our system and prevent these kinds of things from happening again in the future. In the meantime, we have manually removed the tea towel from our website, and it is no longer available to purchase 🫶🏼
When we are out of stock of an item, we always offer swaps, as we know how important it is to get the perfect tea towel and we want to give our customers options they’ll love! That said, we completely appreciate that this wasn’t what you were hoping for, and we’re truly sorry for the disappointment caused.
We would love to make this a bit better for you, so we have emailed you directly, hope to hear back from you. Thanks again for your honesty and for giving us the chance to hear your feedback. We really appreciate it, and we’re truly sorry for the frustration caused 💛
Fantastic customer service
I ordered 2 lovely beach towels and had a few problems with one out of stock and one lost in transit.
Every single member of customer services who helped me were fab, politely, friendly and helpful.
I would definitely purchase more items.
Thank you for all your help 😄
20 januari 2026
Review zonder uitnodiging
Antwoord van Dock & Bay
Wow, thank you so much! 💛🌊 We’re really sorry about the hiccups along the way, but we’re so happy our customer service team could turn things around for you 🙌✨ Your kind words mean the world to us, and we can’t wait to welcome you back for your next Dock & Bay treat! 🏖️😄
STOP making products out of plastic!!
STOP making products out of plastic!!! For goodness sake why would anyone want any to dry their body or their dishes in microplastics??? Who is lacking the brains enough to be making or buying this TOXIC rubbish??
Companies like this need to be banned from claiming “sustainability” because they use recycled plastic. It shreds MORE microplastics than new plastic does. Once again we don’t want this literal RUBBISH on our bodies or in our water.
3 januari 2026
Review zonder uitnodiging
Antwoord van Dock & Bay
Hi there 🌍 We completely understand how strongly people feel about sustainability, and we want to reassure you that this is something we take very seriously. 🥰
Our towels are made from recycled plastic, not new plastic. By giving plastic that already exists a second life, we help reduce ocean & landfill waste, lower CO₂ emissions, save petroleum, conserve energy, and even create jobs ♻️✨ Durable, long-lasting, and designed to cut down single-use waste — that’s the goal! 💛
We completely understand that microplastics are a concern when buying synthetic products. Any synthetic fabric does release microplastics with every wash, of course, but we’ve woven our products with a flat weave, which releases a much smaller amount compared to fluffy towels or sweaters. We also operate B-Corp-compliant warehouses that take extra care to minimise microplastic shedding.
We’re always working to improve our materials, processes, and impact, and we truly appreciate your feedback. If you’d ever like to learn more about our sustainability journey or certifications, our team would be happy to share 💛
Fab, fab, fab
Beautiful and functional!
Quick delivery as well
Thank you😀
5 december 2025
Review zonder uitnodiging
Antwoord van Dock & Bay
Ahh, we love this! 😍 So happy you’re enjoying your new Dock & Bay goodies. Functional, beautiful, and quick delivery too! 🌴💙
Fab products and customer service
Fab products and customer service. Would highly recommend this great company.
5 december 2025
Review zonder uitnodiging
Antwoord van Dock & Bay
Yay! 😍💙 So happy you love our products and service, that’s what we’re here for! 🌊🌟
Delivery was quick & the towels are…
Delivery was quick & the towels are great for travel.
9 november 2025
Review zonder uitnodiging
Antwoord van Dock & Bay
Yay! So glad you loved the quick delivery. They truly are the best for travel 🧳☀️
Excellent product excellent service
1 november 2025
Review zonder uitnodiging
Antwoord van Dock & Bay
Product ✅ Service ✅ You’ve made our day! 😉💙 Thanks so much for sharing the love!
Customer service
Dock & Bay have been the most helpful company I have experienced in a long time. Helping me with an error I made, with quick responses and solutions to my problem. Customer service has been excellent.
Will be using them often
30 november 2025
Review zonder uitnodiging
Antwoord van Dock & Bay
Wow, thank you so much for these kind words! 😍 We’re so glad our team could help get everything sorted quickly, that’s exactly what we love to hear 💙 We can’t wait to have you back again soon! 🌊✨
Fabulous gifts
Lovely towels, great quality, super quick deliver. So good i’ve bought all my family towels hair wraps and dog towels for xmas
28 november 2025
Review zonder uitnodiging
Antwoord van Dock & Bay
Fabulous gifts indeed! 🎁😍 So happy you loved the quality and quick delivery. Your family is going to love them! 💙
These are absolutely the BEST tea…
These are absolutely the BEST tea towels I have ever used (and I am very old!!!). They are large, absorbent and lovely to look at too. Bonus!! I have given them as presents as well.
4 november 2025
Review zonder uitnodiging
Antwoord van Dock & Bay
Thank you so much for the wonderful review. We’re thrilled to hear that our tea towels have earned the title of BEST ever in your kitchen 💁🏻♀️😊
Fantastic products and great company / customer service
Fantastic products, high quality and well made. I purchased a large order of the make up bags for an event and was really impressed.
Also the customer service is some of the best I have received. Emails answered quickly and help offered.
I'd highly recommend and purchase again.
25 november 2025
Review zonder uitnodiging
Antwoord van Dock & Bay
Wowww, this has made our day! 🥹💛 Thank you so much for such kind words. We’re thrilled you loved the makeup bags and that they were perfect for your event ✨ And massive love for the customer service shoutout too, our team will be buzzing! 🫶 We can’t wait to have you back for your next purchase 😍
Another great purchase 👌
Another great purchase 👌 a gift for someone who has everything and loves travelling ❤️
25 november 2025
Review zonder uitnodiging
Antwoord van Dock & Bay
Love this sooo much! 😍👌 The ultimate compliment, a gift for someone who has everything AND loves travelling?! We’re honoured! ✨🌍 Thanks for choosing Dock & Bay again, you legend ❤️
Excellent products
We ordered a set of beach towels and tea towels. The beach towels are excellent, which I already knew having purchased before. I was sick of my tea towels smelling awful and taking forever to dry. These are completely brilliant and dry so quickly. They have no unpleasant smell whatsoever and are good as new as soon as they dry. Very happy with our purchase.
21 november 2025
Review zonder uitnodiging
Antwoord van Dock & Bay
Thanks so much for sharing! 💛 We’re thrilled to hear you’re loving your beach towels (they’re classics, after all 😉) and that the tea towels are making life easier, quick-drying, fresh, and ready for anything! 🌊✨
It’s awesome to know they’re hitting all the marks and keeping your kitchen and beach days stress-free. Happy to have you as part of the Dock & Bay family! 💙
Beach and Hair Towels
I have bought the beach towels, which are really beautiful colours and dries really quickly. I have also got the hair towels, which has made drying hair so much easier. I was so amazed that I have bought two more for Christmas presents.
20 november 2025
Review zonder uitnodiging
Antwoord van Dock & Bay
We love to hear this! Thanks for spreading the D&B love 🥰🌈
Light and bright
Using the towels for the first time in Vietnam. Loving them as they take very little space in our backpacks and dry quickly! Very happy with them 😀
19 november 2025
Review zonder uitnodiging
Antwoord van Dock & Bay
We are thrilled to hear this! Enjoy your travels 😊🎒
Quick easy ordering special price for…
Quick easy ordering special price for buying multiple items.
18 november 2025
Review zonder uitnodiging
Antwoord van Dock & Bay
Thanks a bunch! 🌿 Easy ordering and a multi-buy deal to top it off, win-win! 💫📦
The dogs danglies
We have a pair of these superb towels in our motorhome thinking they were just for travel use, however, they are superb. So ordered a larger set for home with guest use ones that hang on hooks on the bathroom tiling in their bags.
They work incredibly well at drying you.
Recommend.
17 november 2025
Review zonder uitnodiging
Antwoord van Dock & Bay
Yess! our towels are fab for both travel and home use, it's a win win! 💪🏼 Thanks for the fab review 😊
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