Doctors on Demand Australia Reviews 

Horrible experience with Dr Muhammad Mohsin. Avoid him at all costs.

Background: I have been using Doctors on Demand for 3 years now. I get a script for a standard medication and always get series with 5 repeats. The doctors usually give it with no problem as I have used it for years and it's not generally one with major risks.

Booked an appointment with Dr Muhammad Mohsin, he was casual, I told him I wanted to renew the script series I usually get. He said he would do it and ended the call. He didn't spend much time and also didn't stay on the call until the script text came through.

To my surprise, when it did come through... it was for only one fill. I had paid full price for the consultation because of the service the other doctors provided (and with history of this within the website that is available to them).

When I emailed support to fix this is where it ended (remember again that the doctor said he would issue this script series to me as that was the reason for the call):

"We appreciate your feedback and understand your disappointment with the initial outcome.

I have contacted your doctor on your behalf, they have advised you need to see your gp for longer repeats.

Please note that the consulting doctor is a qualified medical practitioner and as such, has the autonomy to issue medication in accordance with their professional judgment. We cannot influence their decisions, as these are governed by their professional indemnity insurance and clinical guidelines.

Regrettably, we are unable to accommodate your request to amend the dosage on the script. As a consultation and medication have been provided, we will also be unable to process a refund."

AVOID AT ALL COSTS now.

They have clearly gone down hill and customer support, and the doctors on staff now, are just running a mill... which would still be fine... IF THEY ACTUALLY PROVIDED THE SERVICE THEY TELL YOU AT YOUR APPOINTMENT.

I had an online appointment with a doctor as due to my injury I am unable to drive myself or see a doctor in person. This doctor gave me no advice and said there is nothing I can do and told me to walk to the hospital when I explained I am unable to drive and don’t have any support. I am extremely disappointed in the service I was provided.

Apparently messaging customer service to cancel an appointment is not appropriate and will charge you $150!! I had influenza and I needed to cancel my video visit. i messaged customer service and asked if I could cancel because the app wasn’t working to cancel. They did not get back to me for three days and charged me $150. Do not use this scam company. They do not care about the customers.

Warning! The service is very disingenuous. The appointment starts straight away after payment, yet there are instructions requiring browser changes and tests for the call to be functional. It goes without saying that this should be before the appointment starts. By the time i got into the appointment I’m waiting for the doctor and get a message about a delay and then it starts connecting for a second and then disconnects. Then I get a you missed your appointment page and you are required to restart the process and pay again. In the meantime, they’ve sent you a policy via email whilst waiting in the video call that you’ve had no time to read as saying that they will call you off unknown number, and an invoice. I sent a call feedback form and two messages via contact us ‘technical difficulties’ and I didn’t hear anything back till the next day. Their conclusion is that they don’t owe me a refund because they apparently tried to call my phone. I literally only used them because of the video call function as my phone is working properly. There’s also a message function on the call/site with 0 messages that they could’ve communicated with. Seems intentional in my opinion!

I would prefer to give zero. Charged $92 for a Saturday consult for my son who was suffering a mental health issue. He was just told to go to the hospital. No offer of a referral to a specialist. We had hoped that by going through a doctor he would get personalised treatment but the care factor was zilch. When I requested a refund seeing no treatment or service was provided I was refused. They are all about revenue and certainly not about healthcare

these POS when i went to renew script said it was eiligable, i filled in details and all of a sudden they changed it to diabetes medication and the dr canceled the call. if I had accepeted that medication it could have killed me or put me in a coma. They are on the verge of being sued. Screenshots for proof i took also. I will be informing every aussie health authority with the photos. this was a disgrace. do not use there service .

Specialist at Randstad
1s

Here is one of the “ wonderful” Drs. I had to deal with.
She would not give me medication for a simple UTI and spent less than three minutes with me where she was very short and curt.
Dr. Maria Solorio shame on you and this ridiculous website.
You charged me $99 and I could not even get a simple prescription nor a polite rejection.
She was downright rude.
I demand my money back.
Do NOT use this service. They will rob you and you will still be left to suffer.

After waiting 45 minutes for my appointment the Doctor cancelled it. An alternative appointment was not offered. To book another appointment I have to pay again. I was still charged the full fee and now have to chase a refund.

Their reset password feature is the most screwed up I've ever seen in 30 years. Plus, when you FINALLY get in, you have to re-create your account. (Even though you had one.) Just ridiculous waste of 30 minutes.

Not a great experience. The doctor issued inadequate prescription quantities and then refused to add more without paying for another appointment.

Doctors on Demand do not provide a duty of care to their patients. I would not trust this company with your health or medical history.

Cannot book appointment online. System not allowing process. Website poorly thought out and designed. Looks like they took my credit card payment though. Zero confirmation or denial of payment on site. No reply from admin. Best avoid. Plenty of more organised competition.