dollarama.com Reviews 155

Rude cashier on Tuesday June 21, 2022, about 3 pm. She lied about not having any small bags. Her tone was rude. 979 welllington rd London, On

Recently at Dollarama on fairway road in Kitchener Ontario I purchased 2 products clearly marked within the product packaging, the price of $2.50. After paying for my order I noticed 2 products that cost each 50 cents more than the marked price. A refund was given and the explanation was because of a price increase on those products. This dishonest practice is wrong making the consumer the one to pursue the discount when the store should only be raising the price once the old inventory has been sold. A very poor practice for a large discount store like Dollarama. They need to do better.

I believe this company needs to seriously train the managers and staff who work at these stores. I've had many incidents of being racially profiled at this store particularly the Bathurst and Bloor location from being followed around the store or staff hovering me at the check out counter. I believe the white employee(s) who manage these stores need serious training on anti racism and discrimination because aside from my own personal experiences, I've heard and read many stories from BIPOC friends and other customers who are targeted simply because of how they look and despite being dressed well when they visit the store. When a BIPOC person walks into the store and they see that on their camera, managers seem to instruct their staff including their security guard to follow you around because they assume you will take something. Customers who walk in don't have a label that states they're a PhD student or attended U of T or whatever one's professional designation might be. They only see you're not white so the manager instructs their staff to follow you around. Pleaase stop your racial profiling. People cannot change the color of their skin. I really should take my money elsewhere and stop shopping at these stores which do not not treat people with respect and dignity regardless of the color of their skin, ethnicity or their origin.

I used to go to many dollarama stores and buy many everyday items, but not any more. Based on the way I was discriminated against and the type of racial comments that were used against me, as a person of disability and an individual who can not wear a mask due to a medical condition,I will never shop at another Dollarama ever again. Companies like Dollarama are disconnected from the reality of equality for all the masses. Dollarama states that they are committed to providing a barrier-free environment for clients, and to providing our goods and services in a way that respects the dignity and independence of people with disabilities. When I got to the front of the line, the cashier refused to serve me. There was a line up and only one cashier and the people behind me started making comments. After a few minutes another lady comes to the front and the two have a conversation together. The second lady opens another register to serve me, and the first cashier says "next in line". I inform both ladies that I am a person of disability and I can't wear a mask due to a medical condition, and that I shouldn't be treated like an animal because I am unable to wear a mask. When I entered the store, I informed the store employee standing at the door that I had a medical condition and I was unable to wear the mask, and she said it was fine to shop there.I ask for an explanation for the difference in treatment from other people shopping there, and neither employee provides any response to my question. After I leave the store, I file a Non compliance complaint with the City of Toronto. This is a company that portrays a false ideal of equality and inclusion through their professed Policy of Accessibility, that discriminates against disabled people,by providing one rule for the normal client and a different rule for the disabled person who is not viewed as being a normal human being, and therefore treated differently. The exploitation of disabled people by companies like Dollarama is unprecedented, unrealistic and the speculative manipulation projected by Dollarama, towards the disabled and disadvantaged, shows a complete disregard for any social and moral responsibility towards marginalized groups. Hatred becomes a cost effective business decision that portrays the belief or illusion that you, as a disabled person are significant until they take your money, then they rob you of your basic human rights and your ability to cope in a society where you should not be treated any differently than anyone else. Dollarama is a company that should not be rewarded through illogical interests, and should be held accountable for their attempt to destroy the well being of disabled or marginalized individuals, who are simply trying to exist and lead a normal life, like anyone else. You don't have to take my word for it, just look at the devastation experienced by the poor families whose lives were destroyed when their helpless family members in the Retirement homes across Canada were exterminated in the name of PROFIT. You may not care,but you should.