Dollygown Reviews 9

They refused to take the dress back even though it was a stock size according to their website. They offered $30 on a $170 purchase for hemming. The dress is ill-fitting in many more ways than the length though.

Ma robe de mariée n'est jamais arrivée.
SAV inexistant. Non aidant. Le jour de la découverte de la robe qui aurait dû être le plus beau a été gâché et a été une grosse souffrance à cause d'eux. Fuyez ce site!!

IF YOU LIVE IN THE UK I advise you to think twice before purchasing from Dolly Gown, even if you use PayPal.

I bought a dress for my daughter on 8th September. Today, 13th Decrmber, I finally received a refund through PayPal, having to dispute the transaction and then raise a claim.

On DG website it makes returning an item sound simple. It is not. I spent £133 and when we received the dress we were so disappointed in the quality.

I contacted the website using the email address given on the site on September 27th. It took 4 more emails and complaining through Shop before they contacted me on October 6th saying they had been on a long holiday......

I told them The tulle fabric was not cut neatly, and there were little pieces of tulle flapping about. The owner told me that all tulle fabric cuts like this. That is blatantly not true.

She first offered me £30 refund then £50. That was no use as the dress was not suitable quality.

I had to go through the PayPal dispute and claim process. It's lengthy and you have to provide a lot of evidence. Luckily I had it all.

Oh and I had to pay to return it myself, tracked to China, just over £20

It's been stressful. If I had known that returning and getting a refund would be so difficult I would not have bought from this site.

I would not describe the dress we received as being 'lovingly made' like they claim each dress is on their website.

Avoid at all costs. I don't like leaving bad reviews, but I also don't like feeling cheated.

I only got confirmation that my dress is being sent out after I opened a case with my bank to dispute the charge. I was trying to contact for a month prior to disputing without any success. I'm unsure of what this dress is actually going to look like, and I don't really have high hopes, given that it took getting my bank involved to get any kind of response.

Hi, I buy a dress last two weeks ago and I read comments after.... Know I am a little afraid with all the negative comments. I try to send them email but they didn't answer me. I don't know if il will really receive a dress.. So I want to know if the delay of livraison is respected whithout ask for a quick livraison?

Habe ein Hochzeitskleid bestellt.
Maßgeschneidert
Der Stoff ist so schlimm, mein Körper ist ganz rot und es ist kratzig.
Es entspricht nicht meiner Größe obwohl ich in cm & Zoll angegeben habe.
Ich habe jetzt kein Kleid und mein Geld ist rausgeworfen.
Status und Sendungsnummer bekommt man auch nur auf Anfrage per Mail, was auch lange dauert.

On their website, they say it is possible to return. I followed every rule from their return policy: I asked the return in time and I am willing to pay the shipping charges.

I don't want the dress I bought because it didn't fit me at all!

Still, they deny my return request.
Conclusion: I wouldn't recommend this website.

Same experience as the other reviewer; using my images without permission to sell a dress they did not make!
Scam website!

Absolute scam website. Has somehow obtained my wedding photos and is using them without my knowledge or permission. My dress is certainly not from them.