Donately Reviews 17

So far so good- it seems easy enough to navigate and use.

I’ve used several donor CRM platforms, and Donately’s seamless website integration makes it easy to receive payments and automatically record them in a searchable database. As a new general manager at a nonprofit, I especially appreciated how intuitive the system was to learn. While it can take some effort to track donations from multiple sources, overall I’m grateful for Donately and excited to keep exploring how it can help us better engage our donors.

Ease of use - I'm new to using donation and campaign platforms and it is intuitive and easy to navigate.

Before Donately, our biggest challenge was finding a donation platform that was both professional and simple to use. We needed something that worked well for our donors without creating extra work for our team.

Donately has been incredibly helpful because it’s intuitive, clean, and easy to manage. Setting up campaigns and tracking donations is straightforward, and the recurring giving feature has been especially valuable for building consistent support.

What’s worked best is the seamless giving experience for our donors and the efficiency it creates for our staff. It allows us to focus more on our mission and less on managing technology.

If you’re considering Donately, I’d say it’s a strong choice for organizations that want a powerful platform without unnecessary complexity. It’s helped us streamline our fundraising and serve our supporters well.

Overall, the platform is pretty straightforward to use. In the free version, there are limitations on the formatting options. However, for the purposes of our campaigns, they are adequate and look professional and clean. There are also several modifications you can make as to what is visible versus not visible on the form. Different filtering options to see donor activity is also straight forward, and provides graphics to see activity over a given span of time.

The different options on the dashboard for forms, campaigns, or fundraisers can be a bit confusing to navigate and is not intuitive as to which one is being used or should be being used. There was also a bit of a learning curve to make the page look nice (e.g. formatting graphics on canva before uploading), however was easy to understand after a few trial and errors. The sum in the donations is also BEFORE any processing fees, however I believe that this is the general format for other donation pages as well.

I manage donor engagement for a small nonprofit, and Donately has been a solid, reliable tool for us. What I appreciate most is that it’s allowed us to grow without feeling forced into something bigger or more expensive than we actually need. The platform is straightforward, easy to use, and doesn’t require a ton of training, which matters when you’re juggling a lot of roles.

The fee structure is also a big plus. We’re not buried in fees or constantly worrying about how much of each donation we’re losing, which makes stewardship and transparency with donors much easier.

One caveat is that as we’ve grown, there are a few advanced features we occasionally wish were a bit more customizable. That said, for a small nonprofit that values clarity, affordability, and room to grow, Donately has been a really good fit and a tool we’ve been happy to stick with.

My experience switch to Donately was super easy and smooth. I was able to get everything up and running in no time at all. And received my first donation through them quickly. Nothing frilly or a ton of extras. Super easy to integrate as well.

Great platform for accepting donations! Donately is easy to use, reliable, and works perfectly for nonprofits looking to streamline their fundraising efforts.

As the founder of a new nonprofit with almost no past experience, Donately was a valuable discovery. It has proven to be an easy to use platform for both me and my donors. Information provided is well organized and not difficult to access.

We were looking for a donation platform for our small nonprofit that would be affordable but have helpful features. Donately has fit the bill for ten years. We use it for our regular donation site as well as special campaigns with customizable forms. Donately makes it easy to help donors with their payment information or other details, and it is easy to track recurring donations and failed payments. We sync it with Klaviyo for email thank you flows to new and returning donors - sometimes this mysteriously glitches, so we have to keep an eye on it, but that seems to be on the Klaviyo end. For fundraising events, we have to use another platform to sell tickets - that is the only improvement I would suggest.

Before Donately, our biggest challenge was managing fragmented giving data across multiple platforms. Donations were coming in through different channels, each with its own reporting structure, which made it difficult to maintain accurate records, reconcile revenue quickly, and track donor behavior over time. This fragmentation also slowed our ability to respond meaningfully to donors and limited our confidence in data-driven decision-making.

Our organization started using Donately a few years ago, and it has been a great experience. The main reason we switched to them is that their donation form does a great job capturing international donations, even if the donor has a complex billing address. Our old processor would sometimes decline credit card donations if the billing address wasn't perfectly formatted, whereas Donately has helped us capture those donations more reliably - resulting in a much larger donor base over time.

Donately is very easy, fast, and effective. Easy learning curve and high functionality. Fundraising campaigns work seamlessly, and it's easy to create forms and imbed them onto webpages.

At our small, community based non-profit we have been using donately for the past few year to with amazing success. Setup is extremely simple and once it is up and running, account connected, the process is seamless and almost invisible to anyone involved. That's how amazing of a product it is.

Sarah was EXTREMELY patient and thorough in her explanation of the functionality of Donately in relation setting up an account with Stripe or PayPal.

Donately has all the features you would want in a fundraising platform in a streamlined, intuitive interface. We had an account manager we could reach out to and felt supported. There were no surprise upcharges or multi-year contracts you may get with other vendors. We were able to be up and running very quickly to launch an online end of year campaign. Highly recommend.