I ordered a product, paid for it, and it is still not delivered. I sent an email to the staff and it took a lot of time for response and 2-3 mails. At some point they made a reclamation for the courie... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered an annual pack (toothbrush and toothbrush heads for a whole year) at the end of October. Towards the end of November, whilst on holiday I received a notification that a parcel from Portu... Toon meer
Após um pequeno problema inicial com a entrega, assim que foi detectado o serviço ao cliente entrou em contacto comigo e enviou prontamente uma nova escova com quatro cabeças. Tudo ficou resolvido n... Toon meer
Bedrijf heeft geantwoord
I am generally pleased with the product and the thought that it's made from recycled materials but a few issues have arisen. The first is that both my wife and I are utilizing the toothbrushes and th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Doop is the first recycled and recyclable head-removable toothbrush. Doop is not only a toothbrush. Doop is who you are. It’s a statement. It’s a bold move. Doop is for people who care about the environment and take action about it. In a world where people are shifting towards more conscious choices and reevaluating their impact, doop is the answer for oral care needs. And because sustainable can be beautiful, doop is a polished, exquisite object.
Contactgegevens
Av. do Forte, 3, Parque Suécia II, 2790-073, Carnaxide, Portugal
- info@dooptoothbrush.com
- dooptoothbrush.com
2,7
Slecht
68 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van doop
Olá Helena!
Obrigado pelo teu feedback, ficamos muito felizes que estejas a gostar!!
doop team
The ultimate eco-friendly-uber-fashion…
The ultimate eco-friendly-uber-fashion toothbrush. Great investment, a lifetime piece as good as the best classics you can have in your wardrobe :)
5 augustus 2021
Review zonder uitnodiging
Antwoord van doop
Hello Pureza,
Thank you very much for your kind words :)
Doop Team
Friendly service, amazing product
I received the toothbrush yesterday evening, after a couple of weeks since I ordered it.
I needed to talk to the company, and they were very quick to answer me and extremely kind.
Some companies need to be inspired by this way to relate to customers!
3 augustus 2021
Antwoord van doop
Hello Giovanni!
Thank very much for your review and for your kind words! Doop is always here for you :)
doop team
Antwoord van doop
Olá Inês!
Obrigado pelo teu feedback, ficamos muito felizes que estejas a gostar!!
doop team
5 Estrelas
Após um pequeno problema inicial com a entrega, assim que foi detectado o serviço ao cliente entrou em contacto comigo e enviou prontamente uma nova escova com quatro cabeças. Tudo ficou resolvido num espaço de horas!
Quanto ao produto, a escova é suave e de bastante qualidade, comparando com as restantes que já experimentei existentes no mercado.
5 Estrelas pelo produto e pelo serviço com uma resposta bastante rápida :)
30 juli 2021
Antwoord van doop
Olá Marco!
Muito obrigado pelo seu feedback! Apesar do problema inicial, não há nada que a nossa equipa não possa resolver 💪
doop team
product of future
As i brush my teeth 3 to 4 times a day, i go through a lot of toothbrushes in a year, so i was looking for more environmentally friendly options. I came across doop on IG and have to say, I am impressed by the idea as well as the simple and functional design. The soft bristles work perfect for my sensitive gums as well. This toothbrush is a product of future that You can purchase today. Just go and get it now!
30 juli 2021
Review zonder uitnodiging
Antwoord van doop
Hi Ieva!
Thank very much for your review and for your kind words! Doop is always here for you :)
doop team
Antwoord van doop
Olá Pedro!
Muito obrigado pelo teu feedback!!
doop team
Happy with the product
Im happy with the product. Thinking of buying more for some family members.
23 juli 2021
Review zonder uitnodiging
Antwoord van doop
Hi!
Thank you very much for your kind words! If you need any help just let us know :)
doop team
Antwoord van doop
Olá Luís!
Muito obrigado pela tua review.
doop team
Antwoord van doop
Olá Carolina!
Muito obrigado pelo teu feedback :)
doop team
After 3 weeks I got my package and it’s perfect
After 3 weeks I received my package (they are experiencing heavy delays, I thought they were scammers, but they aren’t, they are just slow 😅).
The toothbrush is splendid, it works perfectly. Customers care was also very kind.
6 juli 2021
Review zonder uitnodiging
Antwoord van doop
Hi Francesca!
Thank you for your message!
Has stated by email, we had some delays, but nevertheless your order should be arriving very soon!!
Antwoord van doop
Hi Boryana,
Thank you for your feedback!
We apologize for our delivery system, it is something we are working on and we wish to improve!
Has discussed by mail, we will resend your order!!
Maybe the worst online purchasing…
Maybe the worst online purchasing experience I've ever had
2 juni 2021
Antwoord van doop
Hi Eoghan,
Thank you for your feedback.
We do have to apologize for not complying with the promised delivery times. Unfortunately, we have been experiencing some delays in our orders and we are working with our partners to solve these issues. As a small startup, we strive to have the best customer service possible. We will reach out to you offline to make sure we solve this issue.
Doop No Show
I have not recieved my order yet, and it's been almost a month!!! Then I get a message to review. Really?!?
1 juni 2021
Antwoord van doop
Hi Reghina,
Thank you for your feedback.
We do have to apologize for not complying with the promised delivery times. Unfortunately, we have been experiencing some delays in our orders and we are working with our partners to solve these issues. As a small startup, we strive to have the best customer service possible. We will reach out to you offline to make sure we solve this issue.
Order not received after 3 weeks
Order not received after 3 weeks. Sent 3 mails, and after the third one they told me they are looking into 'delivery issues'.
29 mei 2021
Antwoord van doop
Hi Laurence,
Thank you for your feedback.
We do have to apologize for not complying with the promised delivery times. Unfortunately, we have been experiencing some delays in our orders and we are working with our partners to solve these issues. As a small startup, we strive to have the best customer service possible.
Great concept
Great concept. Nice product.
I got one toothbrush and I will buy replacement heads when the time comes.
24 mei 2021
Antwoord van doop
Hi Catarina,
Thank you very much for your review!
Guilherme - doop team
I kind of love this
I kind of love this! Super easy to pop on and off, sustainable, and comfortable!
21 mei 2021
Review zonder uitnodiging
Antwoord van doop
Hi Andrew,
Thank you very much for your kind words!
Guilherme - doop team
Antwoord van doop
Hi João,
Thank you very much for your review!
Guilherme - doop team
1ª compra
Quis experimentar o produto, impecável, quer o serviço quer o produto. Cumpre as expectativas
6 mei 2021
Antwoord van doop
Olá,
Muito obrigado pelo seu feedback :)
Guilherme - doop team
Antwoord van doop
Hola Dia,
Muchas gracias por tu feedback :)
Guilherme - doop team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.