Doris Wedding Reviews 

Dress came on time and even early. However, the dress came in not as pictured in just about every way possible. Not to mention 7 inches too small. I had to hire a seamstress who charged $200 for all of the alterations on my $165 dress. I checked return policy and it did state that custom sized dresses could not be returned. But if you do somehow fall into the category of acceptable returns you would still have to pay for the shipping return cost, which you would have to do via USPS only. This is poor customer service.
Side note: All reviews on the page are specifically chosen, if not planted. I wrote a review of my dress on the page and it has yet to show up AND the "4 reviews" that were there before I bought my dress have now changed since then.
My special day is in 2 1/2 weeks which makes this any brides nightmare.

I never write reviews but this company is such a scam that I need to warn people not to buy from here. I am very disappointed in this company and their customer service. The people there were very rude and they did not take responsibility for their mistake. Please do not buy anything from this company. They are a huge rip off. That is my main point about Dorris Wedding but if you want to read my story, see below.

I bought a bridesmaid dress from Dorris Wedding in 2018. I had found a very pretty rose colored dress on their website and it worked perfectly for the wedding. When I received the dress, it was nothing like what I was expecting. Turns out that the dress they sent me was a bright red color. I doubled checked my order and determined that the color I was supposed to get did not match what they sent. Naturally I thought a simple mistake had been made and that the company would be able to switch out the incorrect dress for the correct one. I was WRONG. I sent in a ticket letting them know a mistake had been made and asked what the procedure would be to get it exchanged. They wrote back saying that I would have to pay for the dress to be shipped back and I would only get an 80% refund since their is a restock fee. I responded saying that they were the ones that had made the mistake in the color and asked for a full refund so I could purchase the correct dress FROM THEM. They denied my request, saying that there are slight discolorations (because of lighting, photoshop, etc) in all dresses and that it is not their responsibility. This was not a “slight” discoloration. This went back and forth many times but they still denied that this was their fault.

I had high hopes and now i'm stressed out because I have to rush and find another dress a week before my wedding :/ I lost 216.00
They custom made the dress because I'm petite. what i recieved was a dress that was NOTHING like the picture, it fit me big and they will not refund me the money. The original photo was made of lace and silk and instead got a rough material completely white and it was hideous.

VERY DISAPPOINTED.

The dress I ordered did not match the description. It's a light purple, NOT white. In the beginning they did communicate with me about my order and they were quick to do so, however now that I want to return the dresses because the color and fit are not acceptable, they will NOT REPLY to my return request. They state that you need approval to return items within 14 days. I have emailed them 4 times in the past three days with NO RESPONSE from them. I ordered two dresses with the hopes of keeping one, so I'm out $320 as of now. I sent pictures of my order, a picture of the dress so they could see the color and pictures of my previous emails with no reply.

I am blown away with my wedding dress! It arrived within 20 days of ordering. The quality is superb and it fits true to the dimensions of the size chart. It looks exactly like the picture. I had questions ahead of time and customer service replied to me within 24 hrs of my e-mail inquiry. Overall, very impressed with the quality and service of Dorris Wedding and definitely recommend to others!

I read a small amount of negative feedback about this company but I decided to take a risk and I’m so glad I did.
I contacted them beforehand to make sure they were legit and they eased my concerns with prompt replies and lots of information.
The dress I chose is beautiful. It’s exactly how it looks in the picture and the material is of a higher quality than I expected from an inexpensive online site.
The sizing is a little big but that’s easily rectified with an alteration.

If you’re lucky.
If you are lucky to receive the dress you ordered and have it fit as promised this company might be worth the gamble. However, if they send you a dress that clearly is NOT what you ordered you are stuck with it!
You can return the incorrect dress but you will pay $70 ( in my area) to ship it back, only receive 80% of your payment price back minus the original shipping fee. Based off another review here where her returned package showed back up after 4 months— I completely believe that would be the case here too.
I will say the dress quality is decent just too bad it is NOT the dress pictured that I ordered.
Good luck with this one... you will need it.

In conclusion.. I shipped the return of the dress to the printed out address that they sent me.. nearly four months later the box arrived back at my house completely torn and smashed with a note that said the address did not exist... the address that I printed off from their email does not exist... SCAM!!!!!!!!!!!! Best part is that there is NO way I could ever sell this dress due to the miserable measurements of it so I am stuck with it. Super!

This company is a Chinese firm pretending to be American. It's cheap and you get what you pay for, the quality is low and the sizes are not perfect.

Returns are very hard indeed, they only offer 80% refund and with return shipping cost of $30 we took the option of 50% refund and giving the dress to charity.

So.. if you order make 100% sure you are keeping the dress or is an expensive trial.

Can I just say absolutely amazing dress! My big day is this summer and I saw this dress online..five stars no doubt. Firstly I had a few questions about my order and the support team got back to my emails within a day! They were extremely professional and reassuring. My dress came right on time and out of the package it was so beautiful. Once you try it in it’s so shockingly beautiful. It fits absolutely perfect. Extremely true to size. I can’t wait to wear it. It’s absolutely beautiful.

I was so skeptical about ordering a wedding dress online, as I’m a plus size and had a disastrous experience with another company. Read many reviews and decided to just bite the bullet an purchase. I’m SO GLAD I DID!! My dress came 3 weeks after ordering, absolutely gorgeous. The stitching the lace the fit, it was all stunning. And perfect! I only need to have it hemmed but that’s no big deal. So happy!

I reviewed Doris wedding earlier on trust pilot. The dispute is ongoing. After 2 months they are blaming non delivery of goods on the courier and refusing a refund. They do not accept their legal obligation to the customer to take responsibility for delivery of goods within reasonable and contractually agreed timsecale. If the delivery company are at fault, Doris Wedding need to refund me and seek compensation for themselves through DPD. I feel totally let down by this company, disappointed, defrauded and frustrated. The positive reviews on here DO NOT reflect my genuinely awful experience of Dorris Wedding.

I got a dress that did NOT look like the one I ordered at all! When I contacted DorisWedding, they refused to help me - even when it was their fault! I could pay for return, and then get a 80% refund, once received - that’s it! And because of that, they told me, to sell the dress on Craigslist - what company does that?! I’m mortified!!!
The whole situation, is just not okay - they are scamming people, and can’t be trusted. I payed a big amount of money, on a dress that doesn’t resemble the one I wanted one bit.
Furthermore, it apparently comes from a cheap firm in China, and not a trustworthy place, like I thought.

Paid them but no dresses. Spent a lot of money on several matching dresses, only one delivered and no refund for the others. Other reviews suggest great value for money but it would seem this is at the cost of high risk, as in my case. If Dorris Wedding or their sub-contractors mess up they just walk away leaving you with none of your order and no refund. I have been unable to trace their company details/headquarters thus far. I strongly advise against playing Russian Roulette with this company. I am trying to pursue them legally but hard to track down.

CROOKS, DO NOT ORDER FROM THIS ABOMINABLE COMPANY.

Having ordered 5 bridesmaid dresses in December 2017 it is now March 2018 and I am down $750 which is tough when you are paying for a wedding! NOT ONE of our bridesmaid dresses arrived. We were however sent two incorrect orders with no label or detail of how to return. After REPEATEDLY emailing (you cannot call) Dorris Wedding for a refund, we have had no meaningful response. Not even to let us know where to return the incorrect items. Especially not a single refund. Baring in mind we were promised delivery on 09 Feb 2018.

Absolutely shocking company, the only one of my wedding providers who have made me question throwing a party.

I purchased what I thought would be my dream wedding dress, and recieved a poorly made dress that only slightly resembled what I wanted. When I contacted them, I was told that it looked enough like it that I shouldn't have any problems. Apparently what they do is send the original picture to a shop in China, where it's fabricated just based off the image (and poorly!). I was finally able to convince them I deserved a refund, but they only offered 80% of my money back and refused to pay return shipping (to China, which is insanely expensive). Though the whole process they refused to admit any fault, and at one point told me to try to sell it on Craigslist. I wish I was joking, but they actually told me that. Unbelievable. So, after telling them I was going to contact a consumer protection agency and needed their contact info, they decided to stop answering my emails. So I'm out a wedding dress and a few hundred dollars. Don't trust these people, this company is awful! You won't get what you think you're getting!

I knew ordering from China was a risk. My experience with Doris Wedding proved the warnings were valid!

I ordered, and paid extra for, a formal dress with custom measurements, as I am tall. When I emailed asking for a status report after 5 weeks, they responded after a week that it had been shipped (a tracking number that only followed it to a city in Asia...and no further).

It finally arrived, 1 week before my daughter's wedding. Upon opening the tiny package with the dress stuffed into it, I "snorted" with disgust. It was the correct dress, but in a completely unacceptable color. I ordered it in a dark, subtle burgundy color; it arrived in the brightest, neon red I've ever seen! The custom measurements also were seemingly ignored. A garment should not be made to a person's exact measurements, additional inches/cm should always be for it to fit and fall properly. The hips and waist were to.o tight and the bust was way too large.

I have tried to contact them 5 times over the last 5 weeks, both via email and via the Doris Wedding website's"Contact Us" form.

NO RESPONSE!

I would have given a somewhat positive review if they had responded in a responsible manner, as the quality of the stitching was quite acceptable, but....

I had to search desperately with little time for another long enough dress to wear as the mother of the bride.

The risk is real; the warnings are true. I DO NOT RECOMMEND interacting with this company in any way. You'll be throwing your money away.

REGARDING THE REPLY BELOW BY Doris Wedding:

1. It is standard dressmaking/tailoring practice to never make a garment to the exact measurements of a person's body, unless it is a stretch skintight design. The reply does not address why one measurement area was too small and another too large in relation to the actual measurements sent.

2. If a fabric color is changed, or ANYTHING major cannot be provided as offered and ordered, it is expected that any honorable company would contact the customer to allow them to decide whether to go ahead with the order or not.
For a company to send a product that differs demonstrably from the product offered by the company and orserved by the customer, I view that as the company violating a contract.

3. The closing salutation in the reply states that one should contact Doris Wedding with any questions....this must be a joke, as they do not respond to repeated, polite, post-purchase correspondence.

Search of a perfect wedding dress turned out to be a nightmare for me. I browsed a bunch of websites and visited more than 10 offline stores nearby but all in vane. I was about to give up on the idea to find stylish dress that would fit me when one of my acquaintances mentioned this site. They have plenty of wedding outfits for all body shapes and have a free delivery. Loved the experience

NEVER BUY ANYTHING FROM THEM!!
I always buy online and I have never experienced such bad customer service. It is unbelievable.
I bought a dress, received a dress that didn't look like the photo at all so I spoke to them on day 1, super disappointed as I really wanted the dress of the website, I saw them a picture of the one on the website and what they sent to me, they said ok, you can return it. I had to pay for international post and then I get an email from them that they were not going to reimburse me as they made up that the dress was smelling like perfum and they had to through it away. A complete lie as I never used it. I can't believe a company does that.

I absolutely love love my dress. I received my dress yesterday by mail and fell in love with it. I was scared at first it was not going to come in on time but thanks to June Bridals she made it all worth it for my big day I will be having this coming Saturday at my baby shower. I was able to try it on yesterday when it came and it looked fabulous. A million thank you to you and the dress it is absolutely gorgeous. I was recommended by a good friend who also got there dress custom made for there baby shower last year and it was amazing. I know in the future where to come and get a dress and it will be you.
You have amazing talent and a great designer.

Again thank you for making my day brighter by making this beautiful day for my big day on Saturday. :-)