Catastrophic costumer service
Catastrophic costumer service. Ordered doormat on the Swedish website (dorrmattadirekt.se) and paid. The confirmation email stated a different measure than I had entered (120x200cm) with the ridiculous measurements 30x200cm. I immediately wrote an email to customer service (within 10 minutes of receiving the faulty confirmation email and stated the measurement I wanted. I searched high and low online for a contact telephone number. I then received a parcel with the useless long strip of a doormat for which I had paid over 900SEK! No paperwork whatsoever was enclosed and I have had no answer to my emails. Shocking. Do not shop from this shop!!
Antwoord van Dorrmattadirekt
We are sorry to hear that you have had this experience. However, we would like to clarify a few points, as your review does not fully correspond with the information we have.
The size of 30 × 200 cm was entered by you during the ordering process and the order was subsequently placed with these dimensions. We do not change the dimensions of orders ourselves. The order confirmation therefore shows the size that was entered when the order was placed.
In addition, we unfortunately cannot find any email from you in our system, including shortly after the order was placed. It is possible that your message was sent to an incorrect email address or that something went wrong during sending.
We understand that it is frustrating when the mat you receive is not the size you intended to order. However, in this case, we produced and delivered the mat according to the dimensions entered when placing the order.
Vi beklagar att du har haft denna upplevelse. Vi vill dock gärna förtydliga några saker, eftersom din recension inte helt stämmer överens med den information vi har.
Måttet 30 × 200 cm angavs av dig under beställningsprocessen och beställningen genomfördes därefter med dessa mått. Vi ändrar inte själva måtten på beställningar. Orderbekräftelsen visar därför det mått som angavs när beställningen gjordes.
Dessutom kan vi tyvärr inte hitta något e-postmeddelande från dig i vårt system, inte heller något som skickats kort efter att beställningen gjordes. Det är möjligt att meddelandet skickades till en felaktig e-postadress eller att något gick fel vid sändningen.
Vi förstår att det är frustrerande när mattan du får inte har det mått du hade tänkt beställa. I det här fallet har vi dock tillverkat och levererat mattan enligt de mått som angavs när beställningen gjordes.
