I ordered the wrong size in shoes and reached out via email. Customer support and delivery after re-ordering were very prompt.
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Lees wat reviewers zeggen
Ordered shoes for my son. Arrived quickly and well packaged. Competitive pricing. He’s very happy
They sent an empty box with no item I purchased inside. The Royal Mail courier who delivered the box witnessed this. I contacted Double Boxed, and they asked me to file a complaint with the nearest po... Toon meer
Bedrijf heeft geantwoord
Fast delivery, get what you pay for! For all these other reviews saying they didn't get their parcel, you must live in a mashed up area or your delivery driver is a tramp, will definitely but from dou... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Online supplier of authentic, exclusive footwear and streetwear. Now one of the top rated stores in the UK. Shop a range of authentic in stock Nike Air Jordan 1, Yeezy, FOG Essentials. Free UK express delivery with hassle-free returns and exchanges. Buy Now Pay Later With Klarna or Clearpay.
Contactgegevens
Verenigd Koninkrijk
- help@doubleboxed.co.uk
- doubleboxed.co.uk
4,3
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Excellent Service
I ordered the wrong size in shoes and reached out via email. Customer support and delivery after re-ordering were very prompt.
12 april 2026
Light,pretty and comfy.
12 april 2026
Ordered shoes for my son
Ordered shoes for my son. Arrived quickly and well packaged. Competitive pricing. He’s very happy
10 april 2026
Great experience
Brilliant from start to finish . Quick and exactly what I was expecting, mini Labubus for my granddaughter. And authentic.
2 april 2026
Review zonder uitnodiging
Packaged well and arrived when it…
Packaged well and arrived when it should. A gift so unable to comment on product yet.
26 maart 2026
Review zonder uitnodiging
Great sneakers, efficient service!
Fantastic webstore with a great selection of sneakers. I was easily able to find what I wanted and received the shoes in a couple of days. Very happy with the efficient service, thank you!
21 maart 2026
Review zonder uitnodiging
Excellent service
Order came very quickly, everywhere had sold out but I managed to find them here and at a similar price too. Very happy with my purchase, Many thanks!
12 maart 2026
Review zonder uitnodiging
Qucik and delivered with care
26 februari 2026
Trainer delivery. Odd packaging !
I received my parcel. Very odd delivery. The trainers were delivered in a very large floor steamer box which made me feel that they are not genuine? Unusual box to send them in and they were just placed in this large box with no protection other than the trainer box itself Has anyone else had their parcel delivered in odd packaging !
4 februari 2026
Review zonder uitnodiging
Superb Customer Service and Products
From ordering to delivery in less than 48 hrs. Genuine Labubu merchandise for my granddaughter's birthday. Royal Mail 'signed for' delivery. Such a pleasure to deal with a company that offers and delivers excellent customer service. I will order from this company again in future. Thank you.
27 januari 2026
Antwoord van Double Boxed
Hi,
We strictly dispatched the parcel to the delivery address provided by the customer and used a signed-for delivery service as required.
We are very sorry to hear that you have not received your parcel. We have already replied to your email and are actively investigating this matter with the courier to understand what has happened.
We will keep you updated as soon as we receive further information. Thank you for your patience.
Kind regards,
Double Boxed
There was a problem at delivery where…
There was a problem at delivery where only one doll of two arrived, I emailed the company who apologised and sent out the other doll. I was extremely happy with the service and emailed to thank them for their prompt response explaining that the doll’s were a birthday present for my granddaughter, they replied saying they were sorry that this happened thanked me for letting them know that the doll arrived promptly and wished my granddaughter a happy birthday
17 januari 2026
Antwoord van Double Boxed
Thank you so much for your kind feedback. We’re really glad we could resolve the issue quickly and that you were happy with the experience. It truly means a lot to us, and we hope your granddaughter had a wonderful birthday. 🎂✨
They sent an empty box with no item I…
They sent an empty box with no item I purchased inside. The Royal Mail courier who delivered the box witnessed this. I contacted Double Boxed, and they asked me to file a complaint with the nearest police station and Royal Mail. They did not take any action for my unsent or stolen product. I suggest no one buy any product from this company. They do not take responsibility for undelivered or lost items.
23 januari 2026
Review zonder uitnodiging
Antwoord van Double Boxed
We take issues like this seriously. However, for cases involving alleged missing or stolen items, a formal report and supporting evidence are required before we can initiate any Royal Mail investigation or insurance claim. Verbal statements alone are not sufficient to proceed.
According to Royal Mail’s delivery records and the delivery photo, the parcel was delivered with the outer packaging and sealing tape intact at the point of delivery.
The reviewer repeatedly states that Royal Mail “witnessed” this incident, yet has declined to provide any written confirmation, reference number, or evidence from Royal Mail to support this claim, despite multiple requests.
Without official documentation, we are unable to escalate the matter with Royal Mail or our insurer. This process applies equally to all customers and is necessary to prevent fraudulent claims and protect legitimate buyers.
We remain open to reviewing the case immediately upon receipt of a formal Royal Mail report or police reference number.
If I can give no stars I would
If I can give no stars I would! I bought the new balance 204L from double box and they used my costumer rights against me and would not do their part as a seller when the product has been damaged for a hardly worn trainers and clearly has a fault. DO NOT BUY from double box and just buy directly from New Balance! They told me to contact New Balance and kept reassuring that the item is original which I haven’t even asked for the authenticity. I won’t be shocked if New Balance tells me these are not authentic! I will be contacts the citizen advice and take it further!
Update: understanding you are an independent seller looking at the consumer rights act 2015 states clearly my rights as a consumer. Like mentioned it’s been 3 months and not over 3month. I have provided proof of the shoes and the soles the shoe is hardly worn. To any seller if you come back within 3 month and the item has not met the quality you can complain as a seller and get your refund. All online sellers know this. Coming to the authenticity. I never ask but because you guys kept mentioning it put doubt in my head as a consumer. Customer service horrible ! Also respond 10 at night is not professional !
18 januari 2026
Review zonder uitnodiging
Antwoord van Double Boxed
Hi Mey,
We’re sorry to hear you’re unhappy with your experience. The trainers were sold as brand new and unused. Please note that the order was placed over three months ago, and during this time we are unable to verify how frequently or to what extent the item may have been worn.
Based on the information provided, the issue raised did not meet the criteria of a manufacturing fault, as the condition showed signs consistent with wear. As an independent retailer, it is standard practice to suggest contacting the brand directly regarding potential manufacturing defects under the manufacturer’s warranty.
All items sold by Double Boxed are 100% genuine and sourced through legitimate channels. We always assess cases fairly and in line with UK consumer law.
Kind regards,
Double Boxed
Excellent all round
Excellent customer service, replied to my message even though they were on Christmas break. Best packaging ever. I've extremely happy daughter. Thank you double boxed❤️
5 januari 2026
Antwoord van Double Boxed
Hi Claire,
Amazing❤️
We actually are! We love that you've taken the time to let us know.
Thanks,
Tina
Poor customer service
Poor customer service. I purchased a Christmas present and was later told it could not be exchanged due to a strict 7-day returns policy. No flexibility was offered despite it being a Christmas gift, which was very disappointing.
For a company operating in the luxury space, I expected a more customer-focused approach, especially during the festive period. Unfortunately, they refused to make any exception.
Based on this experience, I would not recommend using this company. DO not buy from this COMPANY
27 december 2025
Review zonder uitnodiging
Antwoord van Double Boxed
Hi Lara,
Thank you for your feedback. Our returns policy has always been clearly stated on our website, and customers are prompted to review and accept the terms before completing checkout.
We always aim to put customer experience first, however we’re unable to process returns or exchanges that fall outside of our published policy.
We’re sorry this outcome was disappointing and appreciate your understanding.
Kind regards,
Double Boxed
Trainers arrived quickly but came marked
27 november 2025
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