Doxdirect UK Online Printing Reviews 

Entreprise à éviter : en cas de problème, ou de simple question, le service Clients est inexistant. Le numéro de téléphone est affiché sur la première page de son site Internet, mais personne ne répond, quelle que soit l'heure d'appel d'un jour ouvré. Un répondeur suggère de renouveler l'appel ou d'envoyer un mail. J'en ai envoyé 6 et je n'ai jamais obtenu aucune réponse, alors que sur la première page du site Internet on lit le "slogan racoleur" : "Satisfait ou remboursé" !!!

I have used DoxDirect for the best part of three years, and unfortunately I will no longer be using them for any of my document or printing needs going forward.

For the first couple of years, the service was smooth sailing. Orders were processed quickly, replies to emails were fast, the printing was reliable and the prices were competitive. Even after two price increases, I felt the service was still good enough to justify continuing to use them.

Unfortunately, 2026 has been a completely different experience.

There have been continuous errors with the printing of my orders, resulting in significant delays and additional hassle. Email communication has also deteriorated considerably, with replies now sometimes taking up to a week, and on some occasions, I have had to chase them simply to get a response.

The website states a dispatch time of 2 business days, yet throughout this year my orders have consistently taken around 5–7 business days to dispatch.

Despite another price increase at the start of the year, DoxDirect have now increased their prices again at the beginning of September. Raising prices would be easier to accept if the quality and reliability of the service were improving, but unfortunately the opposite has happened.

It is genuinely disappointing to see a company that I previously relied on decline so significantly. DoxDirect is, in my experience, a company well in the shadow of its former self. After nearly three years of using them, I can no longer justify continuing to do so.

Always use dox. Simple, quick and great quality.

The products I ordered arrived with errors. Pages from one document were intermingled with pages from a second document, making the whole thing useless. I provided photographs of the error and contacted support by e-mail immediately.

Despite Doxdirect's auto-reply saying I should get a human response within a few hours, four days went by before any human interaction occurred. During that time, I had disposed of the faulty documents and ordered from another company.

Eventually, Doxdirect admitted there was a production error (as shown in my photo), but get this... because I had not ALSO taken a photograph of the disposal process, they would not refund me.

By screwing me over on this small order, they've lost out on a much larger order (several hundred pounds) that I have planned for later in the year. That money will now go to a different business.

Superb experience - got exactly what I wanted and it was super easy to order what I wanted too on the website - quick delivery - thank you.

4 times wrong order delivered. Last 2 the same mistake despite being reassured it would be quality checked before shipping.
Nearly 2 weeks since last delivery and request for refund .
Nothing

Recently lost my cat for 6 days this company printed my .isding cat posters free of charge to help get mimi home posters arrived quickly and were great quality exactly what i asked for i would highly recommend to anyone who needs posters printed for their lost pet .or any printing done.thankyou mimi is now home recovering .miss l holmes

I ordered some free posters because my cat was missing they were supposed to be delivered the next day but they didn't arrive I contacted customer service but didn't get a reply until days later saying that it had been flagged that I didn't give any details which is completely false as I know I filled in the form as directed. Luckily my cat came home with no help from this useless company

Fantastic service. Fast, no minimum order. Well packaged and love their free missing pet poster initiative. We need more companies like this. Will definitely return soon. Thank you

Speedy, easy to use

Doxdirect were so brilliant !!!! ...my mother in law's sweet little cat has gone missing so i wanted to make a lost cat poster ..did that with pawboost on my phone ... all for free! Then got my son -who is tech savvy- to send that template to doxdirect as they so kindly do 50 A4 posters FOR FREE !!!! ...they sent the posters the next day !!! Cant thank them enough for their generosity! and we have already had several people ring us with possible sightings of lilly...
If i need anything else printed in the future i will definitely use Doxdirect ..many thanks

Was sent a link to this company when our cat went missing, they provided me with 50 free posters with no hidden fees, even free delivery. Excellent service. Thank you so much!

Truly awful experience.

I paid extra for a fast turnaround because I needed the printing by a specific date. The order was not even dispatched until two days after the date it was originally due to be delivered, and eventually arrived far too late for what I needed it for.

I contacted customer service and received no response, so eventually had to call them myself.

Despite admitting that the delay was their error, their proposed resolution was to email me again so that I could then provide proof of either destroying the order or returning it. So after failing to provide the service I paid for, I am now expected to spend more of my own time dealing with the consequences of their mistake.

The communication has been poor, there has been very little ownership, and paying for a faster turnaround appears to have meant absolutely nothing.

Based on my experience, I would strongly recommend looking elsewhere, particularly if your printing is needed for an event, deadline or specific date.

It is a shame, as some of the older reviews suggest the company may previously have provided a much better service. My recent experience was very different.

Printing was of a good quality but please order well ahead of time if you need your documents by a certain date.

Also, do not expect a human response if you chase for an update on the printing after it had not arrived by the date requested (and paid extra for!).

I had to go elsewhere in a last minute dash and pay a premium, for my order to turn up two days after agreed.

And still no word from emails asking for updates.

Use if you are flexible with delivery dates/not requiring any urgency, but don’t expect any customer service.

I personally will be going elsewhere next time.

I'd made the order but did not receive anything after almost a month, then emailed to check but until now almost another month still got nothing.... was it actually a scam company? so disappointed as I planned to give my child these exercises during summer holiday.

I use Doxdirect periodically for my printing and have done for over 5 years. The product has always been of the highest quality; is delivered when promised, and makes an impact to my training. I recently had a couple of 'official' documents printed and bound, looked very professional and at a reasonable cost.

I used this company twice. The first 2 times it was great, no problems. Service fast and I got a discount code every time I placed an order.
Because I thought they were great, I even referred them to other students and a teacher in my school who also used their service to print. Now that I need to print again and I can't find where I put the discount code I received with my last order, they are not being nice. They replied to the call only the first time, but didn't reply to my email like they said they would, so I had to chase them again.
The second time they didn't reply to call at all, despite I was the only person in the queue. I sent several emails asking if they could send me the code I lost and when they finally replied they said that the discount code is only sent out with the first order to use on the next one, which is a lie as both time I placed an order it contained a pi paper an order summary and a discount code to place with my next order. I'm very disappointed as it's only a 10% discount code, not a big deal, so I don't understand why they are behaving in this way and losing a customer who also referred them to other clients, over a couple of pounds.

My Dad was absolutely delighted with the hardback gift book of short stories I had made with Doxdirect for his 80th birthday. Flawless service from start to finish.
Thank you so much, this will be a treasured gift for years to come.

Fast delivery. Product just as odered