I've been with pivotal for years. These folks really look after you! Service is awesome. I don't have any opportunities for downtime and they keep me always provided for with the best machines. My col... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Second subscription with a Defender 90. As easy as it was before and even better was that it was a brand new vehicle with a choice of colours. Delivery and collection as easy as before and once agai... Toon meer
Bedrijf heeft geantwoord
Our company have been using Pivotal for subscription vehicles for three years now and we have always found the service exemplary. Personally I have dealt with Ashley Johnson who has been excellent a... Toon meer
Bedrijf heeft geantwoord
From entering the scheme to receiving the vehicle and through ownership to return the team have been great. Always responsive and pleasure to deal with.
Bedrijfsgegevens
Geschreven door het bedrijf
Pivotal is a monthly subscription service that gives you flexible access to the Jaguar and Land Rover ranges. We can take care of everything: insurance, tax, servicing, roadside assistance and more. So you can simply enjoy the drive.
Contactgegevens
44 Featherstone Street, EC1Y 8RN, London, Verenigd Koninkrijk
- +44 (0) 20 3950 4833
- support@drivepivotal.com
- drivepivotal.com
4,7
Uitstekend
569 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I am on my fourth car now with Pivotal…
I am on my fourth car now with Pivotal and cannot be happier with the experience to date. Ash in their team has looked after my plan from day 1 and has been an exceptional help is supporting with all allocations and have always gone out of her way to help facilitate the process. I cant see the need going elsewhere for a car now. Phenomenal car, phenomenal service.....
4 september 2026
Review zonder uitnodiging
Antwoord van Pivotal - Car Subscription
Hi Owais,
Thank you for such a fantastic review. Four cars in and still happy is exactly what we love to hear.
A special mention has to go to Ash, who will be delighted to know her support from day one has made such a difference. Going the extra mile to help with allocations and making the process easy is what she does best, and we'll be sure to pass on your kind words.
Here's to many more miles together.
Thanks
The Pivotal Team
Antwoord van Pivotal - Car Subscription
Hi Lynsey,
Thank you for taking the time to leave a review. It's great to hear everything has been running smoothly so far, and we hope it stays that way.
If you ever need anything, we're always here to help.
Thanks
The Pivotal Team
service excellent in all respects
20 augustus 2026
Antwoord van Pivotal - Car Subscription
Hi Mr Jones,
Thank you for the lovely review. It's great to hear the service has been excellent in every respect, and we hope it continues that way for you.
We're always here if you need anything.
Thanks
The Pivotal Team
Pivotal is a great company
Pivotal is a great company! I've been using them for about 2 years, and every person I've come across was very friendly and professional. I had a couple of issues, including a stolen car and a broken window, and they've always been very responsive and helpful. I just returned my car because I wanted another brand, but I definitely recommend them!
28 augustus 2026
Review zonder uitnodiging
Antwoord van Pivotal - Car Subscription
Hi Anaïs,
Thank you for such a kind review, and for being with us for the past two years. It means a lot to hear that everyone you've dealt with has been friendly and professional, especially when things didn't go to plan. Situations like a stolen car or a broken window are never easy, so we're really pleased our team was able to respond quickly and help put things right.
Thank you for the recommendation, and if you ever fancy another subscription in the future, we'd love to welcome you back.
Thanks
The Pivotal Team
Very convenient service!
A very convenient service, I've been using it for years and will say the customer service is unmatched.
9 juli 2026
Review zonder uitnodiging
Antwoord van Pivotal - Car Subscription
Hi Madeline,
Thank you for the great review, and for being with us for so many years. It's wonderful to hear you've found the service convenient and that our team's support has stood out along the way.
Here's to many more years on the road together.
Thanks
The Pivotal Team
Antwoord van Pivotal - Car Subscription
Hi James,
Thank you for the fantastic review. It's great to hear everything has hit the mark for you, and we hope it stays that way.
We're always here if you need anything.
Thanks
The Pivotal Team
Best experience ever
18 augustus 2026
Antwoord van Pivotal - Car Subscription
Hi there,
Thank you for the brilliant review. Hearing it's been your best experience ever really does make our day.
We're always here if you ever need anything.
Thanks
The Pivotal Team
Replacing my current car with another…
Replacing my current car with another from Pivotal. This will be my 6th car using the subscription service from them. Great dealing with Chloe. All sorted via a few emails, prompt responses with clear info. Car arriving in 10 days.
As painless as it can be.
Rob
26 augustus 2026
Review zonder uitnodiging
Antwoord van Pivotal - Car Subscription
Hi Rob,
Thank you for the great review, and congratulations on car number six! It's brilliant to hear the process has been as painless as ever.
A special mention to Chloe, who will be really pleased to know her prompt replies and clear information made everything so easy to sort. We'll be sure to pass on your kind words.
Enjoy the new car when it arrives, and here's to many more miles together.
Thanks
The Pivotal Team
Antwoord van Pivotal - Car Subscription
Hi there,
Thank you for the review. It's good to hear the service and the team have looked after you well, and we'll pass that on.
If there's anything you need, just get in touch.
Thank you,
The Pivotal Team
Highly recommend.
I’ve been a Pivotal client for over 2 years. By far one of the best schemes for businesses. The benefit of a flexible subscription scheme really works for our business.
The team are always very helpful and great to communicate with.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Pivotal - Car Subscription
Hi CTR,
Thank you for taking the time to leave this review, and for being with us for over two years.
We're really pleased the flexible subscription is working well for your business, and that flexibility is exactly what we set out to offer. It's also good to hear the team have been helpful and easy to communicate with. We will pass your kind words on to them.
If there's ever anything you need, just let us know.
Thank you,
The Pivotal Team
Antwoord van Pivotal - Car Subscription
Hi Mark,
Thank you for the review. We're glad the process has been straightforward so far. Keeping things simple is what we aim for.
You're still early on, so if anything comes up or you have questions as you go, just get in touch and we'll be happy to help.
Thank you,
The Pivotal Team
Brilliant, from start to finish
Everyone, has been so lovely, each department, have been so friendly, it’s been as absolute pleasure dealing with you all. From the first day of getting in touch to the day of delivery, everything has been hundred percent thank you so much..
12 augustus 2026
Antwoord van Pivotal - Car Subscription
Thank you, this is a lovely thing to read. Every department getting it right takes a bit of doing, so we'll make sure the whole team hears this. From that first message to the day your car turned up, it should feel easy the whole way through. Glad it did. See you next time.
Great service
4 augustus 2026
Antwoord van Pivotal - Car Subscription
Thanks so much for taking the time to review your experience. Hope to see you again soon.
Outstanding as always …
We’ve been with Pivotal for 4 years now, and this is the 4th Discovery I’ve personally arranged with them. I genuinely couldn’t be more thankful for the service I continuously receive.
Everything is always so smooth and hassle-free, with customer service that is second to none. Having recently dealt with Chloe Morris, I honestly can’t compliment her attention to detail, professionalism and customer care enough.
Nothing is ever too much trouble, and the whole process has once again been completely seamless.
I couldn’t recommend Pivotal highly enough! ⭐️
18 augustus 2026
Review zonder uitnodiging
Antwoord van Pivotal - Car Subscription
Hi there,
Thank you for such a kind review, and for four years with us. Your fourth Discovery is quite a milestone, and we're really pleased the process has stayed smooth each time.
We'll make sure Chloe sees your comments. Attention to detail and looking after our members properly is exactly what we ask of the team, so it's good to know that came through.
If there's anything you need ahead of your next change, just let us know.
Thank you,
The Pivotal Team
First class service
Great service from a very professional team. Perfect delivery of the vehicle with a detailed handover and the car in pristine condition.
31 juli 2026
Antwoord van Pivotal - Car Subscription
Hi J,
Thank you for taking the time to share this.
It's great to hear the handover was detailed and the car arrived in pristine condition - that's exactly what our team aims for, so we'll pass your kind words on to them.
If you need anything during your subscription, just get in touch and we'll be happy to help.
Thank you,
The Pivotal Team
Customers interests not always 1st on the list...
Again, customer service, communication and performance have left a lot to be desired. Ultimately a more senior manager has stepped in and improved the outcome.
I do not believe PIVOTAL put their customers interests first.
9 augustus 2026
Antwoord van Pivotal - Car Subscription
Dear Simon,
Thank you for taking the time to share this, and we're sorry the service hasn't met the standard you should expect from us.
Your feedback on communication and performance is fair, and it's not where we want to be. We're glad the outcome improved once a manager became involved, but that support should have been there from the start rather than after escalation.
Thank you for giving us the chance to put this right.
Kind regards,
The Pivotal Team
Good customer care and satisfied with…
Good customer care and satisfied with the whole process.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Pivotal - Car Subscription
Hi Shazad
Thank you for the kind review.
We're pleased the whole process went smoothly for you, and we'll share your feedback with the team.
If there's ever anything you need, just let us know and we'll be happy to help.
Thank you,
The Pivotal Team
Antwoord van Pivotal - Car Subscription
Hi Abraham,
Thank you for the brilliant rating and the kind words. We love the energy, and we're really glad you've had such a positive experience with Pivotal.
Thanks again for being part of Pivotal.
Kind regards,
The Pivotal Team
Super happy with the service
I’ve been using Pivotal for a couple of months now, and overall I’m really happy with the service.
The first car I received was pre-owned and had a few issues, but Samantha from Member Services was incredibly understanding and always quick to respond. She made what could have been a stressful situation much easier.
When it was time to renew, Ashley listened to what I was looking for and found me a brand-new Range Rover Sport Autobiography in exactly the colour I wanted. She then arranged everything very quickly.
I’ve genuinely felt looked after by both of them. Thank you!
6 augustus 2026
Review zonder uitnodiging
Antwoord van Pivotal - Car Subscription
Hi Tom,
Thank you so much for taking the time to share this. We're really pleased you've felt looked after over the past couple of months.
We're sorry the first car came with a few issues, but it's wonderful to hear that Samantha made things easier and stayed on hand throughout. And we love that Ashley was able to listen to exactly what you wanted and get you into your brand-new Range Rover Sport Autobiography, in the right colour and without the wait.
We'll be sure to pass your kind words on to them both. Feedback like this means a lot to the team.
Thanks again for being part of Pivotal. Enjoy the new car.
Kind regards,
The Pivotal Team
I about to take delivery of my 4th…
I about to take delivery of my 4th vehicle from JLR Pivotal, a special thanks for the exceptional customer service from Ashley for her personal and professional guidance and help, also to Nisha who equally has managed our account.
Thanks also goes to Manuel, Harry, Thomas, Donna, Joanne and any other team member that have interacted with.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Pivotal - Car Subscription
Hi Noel,
Thank you for such a generous review. A fourth vehicle with us is a real vote of confidence, and we're so pleased the experience has kept you coming back.
Your kind words mean a lot to the whole team. Ashley and Nisha will be thrilled to hear their guidance and account management have made such a difference, and we'll be sure to pass your thanks on to Manuel, Harry, Thomas, Donna, Joanne and everyone else who has looked after you along the way.
We hope you love the new vehicle, and we look forward to keeping you on the road for many more miles to come.
Thanks
The Pivotal Team
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