I am in the process of purchasing through Driveway, thanks to Jaz! Buying a vehicle online can come with a lot of uncertainty, but she has made the process thus far, feel easy and stress-free. I have... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I financed a Jeep Renegade 2018 through Driveway, it was a horrible mistake. I’ve only had it a year now, and had to have the engine replaced, the mechanic informed me that this was not something tha... Toon meer
Destinee was awesome. She answered all of our questions, gave us a clear understanding of how the process works, worked diligently to get the approval pushed through for us. Destinee truly made the de... Toon meer
Bedrijf heeft geantwoord
D’Audric was amazing! Beyond helpful, took me step by step through the process. Not pushy one bit, just there to provide support. As a female buying a vehicle, it can be stressful. This experience was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
Contactgegevens
150 N Bartlett St, 97501, Medford, Verenigde Staten
- (888) 378-3929
- support@driveway.com
- driveway.com
4,3
Uitstekend
4K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Prompt process.
17 april 2026
Review zonder uitnodiging
Antwoord van Driveway
We appreciate your 5-star review, Yehyun!
Very grateful for such good service
Transparency, clarification and sincere desire to serve customers.
The staff, beginning with Thad has given me confidence in using an online platform to make a purchase of this magnitude.
16 april 2026
Review zonder uitnodiging
Antwoord van Driveway
Hi John, thank you for the thoughtful review. We’re so glad to hear our team, especially Thad, provided the transparency, clarity, and genuine support that helped build your confidence throughout the process. Buying a vehicle online is a big decision, and creating a trusted, seamless experience is exactly what we strive for at Driveway.com. We truly appreciate you choosing us.
Driveway experience with Dante
Dante was very professional and paid close attention to detail when performing his inspection. His customer interaction was very polite and courteous. He was very punctual with the appointment time frame. It was a pleasure dealing with him.
17 april 2026
Review zonder uitnodiging
Antwoord van Driveway
Hi Christopher, thank you for sharing your experience. We’re glad to hear Donte provided professional, detail-oriented service and made the inspection process smooth with his punctuality and courteous support. Creating a convenient and positive experience is what we strive for at Driveway.com. We appreciate your trust and your kind words.
Nicholas A
The Nicholas A. Was the best way he was patient and very helpful. He needs a raise asap!
16 april 2026
Review zonder uitnodiging
Antwoord van Driveway
Hi Ronald, thank you for the great review. We’re thrilled to hear Nicholas made such a strong impression with his patience and helpful support. Providing a smooth and positive experience is what we strive for at Driveway.com, and we’ll be sure to share your kind words with him. We appreciate you choosing us.
Great Customer Service
I was really impressed with the service. The pick up person Donte was very courteous and helped through the way
16 april 2026
Review zonder uitnodiging
Antwoord van Driveway
Hi Diana, thank you for your kind review. We’re so glad to hear you were impressed with the service and that Donte provided a courteous and helpful pickup experience while selling your Mazda CX-50. Making the selling process simple, convenient, and stress-free is what we aim for at Driveway.com. We appreciate you choosing us.
Destinee was awesome
Destinee was awesome. She answered all of our questions, gave us a clear understanding of how the process works, worked diligently to get the approval pushed through for us. Destinee truly made the decision to try driveway an amazing experience.
16 april 2026
Review zonder uitnodiging
Antwoord van Driveway
Hi Kristin, thank you for taking the time to share your experience. We’re thrilled to hear Destinee provided clear guidance, answered all your questions, and worked hard to help move everything forward. Creating a simple, supportive, and enjoyable car-buying experience is exactly what we strive for at Driveway.com. We appreciate your trust and hope you enjoy every mile ahead.
Jaz is the go to girl!
I am in the process of purchasing through Driveway, thanks to Jaz! Buying a vehicle online can come with a lot of uncertainty, but she has made the process thus far, feel easy and stress-free. I haven’t received my car yet, but everything she said would happen along the way has happened exactly as she explained. She’s been incredibly helpful, responsive, and guided me every step of the way, which has increased my confidence throughout. I truly appreciate her support and would definitely recommend working with her!!
13 april 2026
Review zonder uitnodiging
Antwoord van Driveway
Hi Crystal, thank you for the wonderful review. We’re so glad to hear Jaz has made your experience feel easy, transparent, and stress-free. Buying a vehicle online should feel exciting, and it’s great to know her responsiveness and guidance have helped build confidence every step of the way. We appreciate your trust in Driveway.com and look forward to getting your new vehicle delivered soon.
I financed a Jeep Renegade 2018 through…
I financed a Jeep Renegade 2018 through Driveway, it was a horrible mistake. I’ve only had it a year now, and had to have the engine replaced, the mechanic informed me that this was not something that just happened, he insisted I was sold this and they would has to have full knowledge of the motor damage , it has been costly and emotionally traumatic. They have done nothing to fix this
16 april 2026
Review zonder uitnodiging
D’Audric was amazing
D’Audric was amazing! Beyond helpful, took me step by step through the process. Not pushy one bit, just there to provide support. As a female buying a vehicle, it can be stressful. This experience was made easy, and understandable every step.
15 april 2026
Review zonder uitnodiging
Antwoord van Driveway
Hi Beth, thank you so much for sharing this. We’re really happy to hear D’Audric was able to guide you step by step and provide the kind of calm, supportive experience you deserved throughout the process. Buying a vehicle should feel clear and comfortable from start to finish, and it’s great to know he helped make that happen for you. We’ll be sure to pass along your kind words to him. Thank you for choosing Driveway.com!
Nice and smooth to work with
15 april 2026
Review zonder uitnodiging
Antwoord van Driveway
Hi Justin, thank you for the 5 star review. We are glad to hear everything went nice and smooth for you. That is exactly the kind of experience we aim to deliver. We really appreciate you choosing Driveway.com to sell your Subaru Crosstrek and hope it was easy from start to finish.
Nicholas has been awesome to deal with
Nicholas has been awesome to deal with. He is very professional, communicative, and makes the whole process stress free. If he wasn't as good as he was I probably wouldn't have purchased because I was little irked with the DMV/Documentation fees.
14 april 2026
Review zonder uitnodiging
Antwoord van Driveway
Hi Matthew, thank you for taking the time to share this feedback. We’re really glad to hear Nicholas made your experience professional, clear, and stress-free—he’ll be happy to know he had such a positive impact.
We also appreciate you calling out the concern around the DMV/documentation fees. That’s helpful context for us, and we’d like to take a closer look and make sure we understand your experience fully. If you’re open to it, could you share a bit more detail about what felt unclear or frustrating about those fees? We’d like to attach your feedback to your case and review it with the right team.
Easy Process, Poor Communication After
My sales rep, Ethan, was great and the overall purchase process was seamless and easy. That part I can’t complain about.
However, the biggest issue is the lack of communication and overall customer experience. As a second-time buyer, this experience was far worse than my first. After the initial sale, communication completely dropped off. There was no proper handoff, no guidance on next steps, and it felt like once the deal was done, I was left on my own.
It honestly felt like everything was just scripted, and once that part was over, I got ghosted.
I’d still give credit where it’s due to the team that helped with my first purchase, but this second experience was disappointing and needs serious improvement in after-sales support.
Update : someone from your review team reached out, but guess what? i called three times, no answer, and even texted back still nothing. so i’m assuming it’s just an automated message.
2 april 2026
Review zonder uitnodiging
Antwoord van Driveway
Hi Ronnie, thank you for taking the time to share this and for being a returning customer. We’re really glad to hear Ethan and the purchase process itself were seamless and easy, but we’re truly sorry to hear about the breakdown in communication after the sale.
That post purchase experience and handoff should feel clear and supported, and what you described is not the standard we aim for. We understand how frustrating it must have felt to be left without guidance after everything was completed.
We will have a member of our team reach out to you directly so we can review this further and make sure your feedback is fully addressed. Thank you again for bringing it to our attention.
Nicholas A
Nicholas A. was very helpful, and the process was easy. He was very responsive and good with communication.
14 april 2026
Review zonder uitnodiging
Antwoord van Driveway
Hi Ashley, thank you for the 5-star review! We’re so glad to hear Nicholas was helpful throughout your experience and made the process feel easy and seamless. Great communication and responsiveness can make all the difference, and we’re happy to know he delivered that for you. We truly appreciate you choosing Driveway.com!
This was such a great experience!
This was such a great experience!! What absolutely made it such a pleasure was working with Thad! He helped me through every step, was a delight to talk to every time and I couldn’t have been more pleased. I will recommend Driveway to everyone!
13 april 2026
Review zonder uitnodiging
Antwoord van Driveway
Hi Heather, thank you so much for the wonderful review! We’re thrilled to hear you had such a great experience and that Thad made the process so enjoyable from start to finish. We’ll be sure to share your kind words with him. Congratulations on your Nissan Sentra, and thank you for recommending Driveway.com to others!
Joy was great
Driveway was great Joy was my contact She was wonderful, explained everything and answered all of my questions. It could not have been better because of Joy. Polite, professional and kind.
9 april 2026
Review zonder uitnodiging
Antwoord van Driveway
Louis, we appreciate you taking the time to share this! Joy truly has a gift for making people feel at ease and it sounds like she did exactly that for you. Polite, professional and kind is spot on. We will pass your kind words along to her. Best of luck with everything and thank you for trusting us with your Lexus NX 350!
Driveway was great to work with!
Nicholas A. did an outstanding job of communicating and completing the process of purchasing through Driveway. He is very friendly and professional and I am very confident he is a trustworthy and honest person. Nick did a great job!
11 april 2026
Review zonder uitnodiging
Antwoord van Driveway
Sam, thank you so much for sharing this! Nick is going to love reading your feedback. You hit the nail on the head, his communication and professionalism really do set him apart. We are lucky to have him on the team and glad he made the process such a great one for you. Enjoy your new Chevrolet Spark and hope to work with you again down the road!
Antwoord van Driveway
Thank you so much for the kind words, Ashley! We're thrilled to hear your experience went smoothly and that Nicholas took great care of you. Enjoy every mile in your new Chevy Equinox and we hope to see you again!
Driveway was absolutely awesome!!
Driveway was absolutely awesome! This was the quickest easiest sale I have ever made in my life. Started on a Sunday and dropped off my car at the convenient location by friday. Got the full amount that was expected within minutes. I was able to get a couple hundred dollars more than Kelley Blue Book offered. I would highly recommend!
10 april 2026
Review zonder uitnodiging
Antwoord van Driveway
Felicia, this is exactly what we love to hear! From Sunday to Friday with cash in hand and more than KBB offered, that is a win all around. So happy it was a smooth and easy process for you. Reviews like yours mean a lot to us and we truly appreciate the recommendation!
Antwoord van Driveway
Angel, so glad to hear it! Enjoy your new Corolla and don't hesitate to reach out if you ever need anything. We hope to see you again!
We are selling our car
We are selling our car and working with Tiffany…we could have not asked for a better agent to help us… She was sooo helpful..sweet.. and extremely knowledgeable. She helped us through the process and we are so grateful for her.. It was a pleasure working with Tiffany. She is definitely an asset to the company. This is definitely a five star rating. If I can give 10 stars, I would. Hats off to Tiffany.!!!!
10 april 2026
Review zonder uitnodiging
Antwoord van Driveway
John, this made our day! We love hearing this. Tiffany works so hard for every customer and it is clear she made your experience something special. We will absolutely pass along your kind words to her. Best of luck and thank you again for trusting us with your F-150!
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