Drone Nerds Reviews 228

I took my drone to Drone Nerds because one of the legs was broken. Honestly thought it would take at least a week, but they surprised me.
Dropped it off on Wednesday — they did the diagnostics the next day and fixed it the day after. Super fast.
Jose was the technician who worked on it — really appreciate his work. They didn’t just repair the leg, they also calibrated everything and tested it before giving it back.
Got my drone back working perfectly, like nothing ever happened. Really smooth experience, no stress at all. Would definitely go back if I ever need anything again.

I was attended very cordially in the store building when I went to leave the drone and when I went to pick it up. Also, when asking some questions by phone. The technician that attended me was José.

Great services and knowledgeable repair on my DJI Mini 3 propellor arm. In fact, the parts were back ordered and the Jose found the parts on Amazon. I ordered them and shipped them directly to Drone Nerds. It was fixed the next day. Will use them for all my service and repairs moving forward. The only negative feedback is that they don't answer their phone or return voicemails- you need to open a ticket online.

Drone Nerds is a straight up professionally run business. They be sure to record and photograph anything you bring to them for repair. They respond quickly to emails and answer questions and address concerns in a timely manner.

Unfortunately DroneNerds was unable to solve my issue due to manufacturer's software. However, they were very helpful in getting me to the proper channels for fixing the issue. They gave me clear, honest and timely communications.

Great service from beginning to end. Very friendly folks and very good communication

Yael was so patient , kind and persistent.
It took 3 months but we finally got our drone and controller back. The controller was stuck in customs. Yael kept after DJI until they finally sent us a new controller.
He is a great example of what customer service should be. Jim and Yvonne Evans

They were unable to fulfill my order in a timely manner, but they were the best price for DJI O4 air unit. Turns out any form of that air unit, including in drones, anywhere near this price was on back-order, even from China directly.

I gave it a good wait. Eventually they said they didn't know when they were getting in new ones, so they were able to immediately refund the order.

Good customer service and I understand that this crazy world offers few promises these days. It's not like they were intentionally jerking me around and that's really all one can ask.

Drone Nerds delivered outstanding service on my DJI Inspire 2 repair. Mario was exceptionally helpful, taking time to thoroughly explain the work and suggesting effective solutions to run DJI Assistant 2 on my laptop. Their honesty and professionalism are rare today. I highly recommend them and will use their services again.

Sent my Mavic 3 Pro Cine for a rotor repair. The drone was sent back to me after repairs with the onboard SSD no longer operational. Months of back and forth ensued and Drone Nerds refused to take any ownership of this happening and now i have a quasi functional drone that just took a $3k loss because i can no longer use the SSD or shoot in Pro Res. Afterwards they said they would refund me for the rotor repairs and after a month havent done so. This isn't even scratching the surface of countless emails I sent to them and phone messages left that went un-returned. If you value your equipment, look elsewhere!

It was timely and they were able to answer my questions

When I sent my drone off to someone I found on the Internet, the drone nerds, I felt like I was just throwing it out in the wind , good luck Charlie I hope I get it back fixed and not $1 billion for the cost. That’s how I felt ,definitely not in control of the outcome. But, surprise surprise, I was met with a a straight up email that explained what they were gonna do. When Josh answered me back, it was encouraging, not pushy. He told me what was gonna cost or least an idea and he stayed top of it this the entire time which seemed to be months because of what was wrong with it . in the beginning it was like giving something to somebody knowing you’re never gonna get it back, but I was pleasantly surprised through the entire process. They will definitely get my business.!

Yamel was tenacious and attentive to my needs, he maintained communication over months while waiting for a reply from DJI. I recommend anyone to purchase a drone and/or use drone nerds to service their drone.

Awesome team and great communication. They are very upfront and honest with each step. 10/10 definitely recommend!!!

Great service! Quick, simple, and efficient.

They were able to fix my drone, get it back to me and it flies great, Thanks again Josh

Mi experiencia comprando mi drone con ellos fue fenomenal, Drew me respondió vía mail todas mis preguntas & dudas sobre el envío compra seguimiento fue un proceso súper agradable llegó antes de lo esperado y bien empacado les agradezco mucho hoy disfruto al máximo de mi Air 3S fly more Combo.

servicio rapido y con un precio justo, josh me mantuvo informado todo el tiempo, muy contento!

Drone Nerds has an impressive selection of drones and accessories for both beginners and pros. The staff were knowledgeable and helped me pick exactly what I needed. It's a go-to spot for anyone serious about flying drones.

Everything went smoothly from dropping it off to picking it up Drone Nerds the best