I had a struggle making the payment so i rang them, didn't take long for someone to answer. He could see there was a problem with the system. We went through it and finally payment accepted. Very effi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really excellent shopping experience. Needed this cordless Stihl within 3 business days. Was extremely pleased when it reached me the next day (even though I had chosen standard delivery ie. 2-3 busin... Toon meer
Bedrijf heeft geantwoord
Purchased a Stihl TS420 disc cutter with 10 blades. The blades I wanted were not in stock but I was offered a premium replacement at no extra cost. I could not find a better price for the package I go... Toon meer
Bedrijf heeft geantwoord
Fast reliable service. Got my cramer disc cutter with batteries within 2 days. Would use them again 👍🏻
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Verenigd Koninkrijk
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,7
Uitstekend
630 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van DTW Tools & Machinery Ltd
Hi Patricia,
Thank you for the review, we really appreciate it. We look forward to serve you again.
Kind regards,
Christopher
Great website with a huge selection of…
Great website with a huge selection of tools and equipment. The stilh saw was for my son for work. Ordering was straightforward and quick delivery. Arrived well packed and in great condition. Have spoken with him, and he has said it's the best bit of kit he has had and used within the range so would highly recommend both the company and the tools
21 juli 2025
Antwoord van DTW Tools & Machinery Ltd
Hi Maria,
Thank you so much for the review. We really appreciate it and we look forward to serve you again.
Kind regards,
Christopher
I had an issue with an on line…
I had an issue with an on line purchase, called in the item, they reordered and refunded the difference, excellent service
31 juli 2025
Antwoord van DTW Tools & Machinery Ltd
Hi Stephen,
Thank you so much for the review. We really appreciate it and we look forward to serve you again.
Kind regards,
Christopher
Stihl fs 240 c-e bushcutter.
This is a excellent machine very Happy with it have used these at work so had no problem buying one for my personal use. I brought this from DTW tool's it was the best price I found with great customer service would highly recommend them.
31 juli 2025
Antwoord van DTW Tools & Machinery Ltd
Hi Kevin,
Thank you so much for the lovely review. It's great to hear you had a good experience. We look forward to serve you again in the future.
Kind regards,
Christopher
Very quick
Ordered Tuesday afternoon and received the chainsaw on wed morning. Super fast delivery and great price
29 juli 2025
Antwoord van DTW Tools & Machinery Ltd
Hi James,
Thank you so much for the lovely review. We look forward to serve you again in the future.
Kind regards,
Christopher
Good price and fast delivery!
31 juli 2025
Antwoord van DTW Tools & Machinery Ltd
Hello James,
Thank you very much for the kind review, it's much appreciated!
Kind Regards,
Dan.
Good all round
The product I ordered was as described and competitively priced. Ordering and delivery went very smoothly.
31 juli 2025
Antwoord van DTW Tools & Machinery Ltd
Hello Anna,
Thank you very much for the kind review, this is greatly appreciated. Glad to hear everything went smoothly for you too.
We look forward to serving you again soon.
Kind Regards,
Dan.
DTW Tools & Machinery Ltd
Dan Holcroft who works at DTW was very helpful and his knowledge was great and went out of his way to help me The mower was delivered very quickly and safely
28 juli 2025
Antwoord van DTW Tools & Machinery Ltd
Hi Gwyn,
Thank you so much for the lovely review. I will make sure Dan hears of your praises. We look forward to serve you again.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hello Ian,
Thank you very much for taking the time to leave us a kind review, we really appreciate it. Glad to hear you were happy with the service provided.
Kind Regards,
Dan.
Easy on line purchase and in time delivery
Delighted with my purchase, buying experience and delivery. Competitively priced offer
23 juli 2025
Antwoord van DTW Tools & Machinery Ltd
Hi BilBill6,
Thank you so much for the review. We look forward to serve you again.
Kind regards,
Christopher
Ordered a chainsaw on a Monday evening…
Ordered a chainsaw on a Monday evening online , came the day after 👍.
22 juli 2025
Antwoord van DTW Tools & Machinery Ltd
Hi David,
Thank you so much for the lovely review. We look forward to serve you again.
Kind regards,
Christopher
Great price of product
Great price of product
Delivered on time as they said it would be
Great service
27 juni 2025
Antwoord van DTW Tools & Machinery Ltd
Hi Alan,
Thank you so much for the review. We really appreciate it. We look forward to serve you again.
Kind regards,
Christopher
Responsive on queries and swift despatch.
Chose DTW on the basis of good reviews. Not disappointed. Clear website, good telephone response for advice and swift despatch. Ideal.
30 juni 2025
Antwoord van DTW Tools & Machinery Ltd
Hi Sharon,
Thank you so much for the review. We appreciate it and look forward to serve you again.
Kind regards,
Christopher
Used many times always been fast…
Used many times always been fast delivery and decent prices
23 juni 2025
Antwoord van DTW Tools & Machinery Ltd
Hi Paul,
Thank you for your lovely review. We truly appreciate it. We look forward to serve you again.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hi Armand,
Thank you so much for the review. We look forward to serving you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hi Neil,
Thank you so much for taking the time to give us a review. We look forward to serve you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hello Roy,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
Very poor service
Very poor service. Product was in stock on website but the next day a phone call said it was out of stock for 3weeks. The product remained on the website showing in stock. Miss selling comes to mind
19 juni 2025
Antwoord van DTW Tools & Machinery Ltd
Hello,
Thank you for taking the time to leave us a review, although I am very sorry to see you weren't happy with the service provided.
After looking into what happened here, I can see that yes we had a delay unfortunately with despatching your order, however I can see that we extended the delivery times online, so yes the product will have appeared on our website but with that longer delivery time to make others aware.
Furthermore I can see when you ordered in the evening that we called early the next morning to explain the delay and offer the choice of waiting for it or receiving a full refund, so we ensured we were open and transparent about everything with you from the very beginning.
Once again we are truly sorry that we had this delay and the longer delivery times weren't showing at first, but I hope you can see that we did everything we could afterwards to ensure you had the best service and exerpience possible with us.
If you would be willing to discuss the issues further, we would really appreciate the opportunity to get your feedback. Please consider calling us on 01257 422 200 or emailing us on website@dtwtools.co.uk.
Kind Regards,
Dan.
Great customer service
Great customer service, gave clear updates, product arrived in very good condition. Happy buyer.
19 juni 2025
Antwoord van DTW Tools & Machinery Ltd
Hello,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
The product arrived swiftly thanks
18 juni 2025
Antwoord van DTW Tools & Machinery Ltd
Hi Charlotte,
Thank you very much for the review. It's much appreciated. We look forward to serve you again.
Kind regards,
Christopher
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