The misrepresentation and dishonesty of this supplier is next level. Charged for extended warranty that I opted out of; prices NOT advertised as US$ and the item itself does not perform as advertised.... Toon meer
Bedrijf heeft geantwoord
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Update - in response to Dustaclean reply. Please give me an email that we can contact and won’t bounce back. Happy to engage order number was 5CC9140F6E (9th April 2026) SCAM - DO NOT USE THIS CO... Toon meer
Bedrijf heeft geantwoord
Easy to order and enjoyed receiving an extra one cheaper. I didnt realise the extra amount of $6 for warranty and an extra $8 for shipping than shown in the picture purchse price. It might be the exch... Toon meer
Hey Teegan Ševeček, I had the same issue—no order confirmation initially. That's because it went straight to my junk/spam folder, which was the first red flag, so definitely worth checking there. I al... Toon meer
Bedrijf heeft geantwoord
2,0
Slecht
64 reviews
Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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It was real easy to order this product
It was real easy to order this product, the downside of placing the order are the "upselling" options. This feels frustrating and keeps me guessing when I am at the end.
19 april 2026
Review zonder uitnodiging
you are doing well and I would give you…
you are doing well and I would give you five star but it was my first time with PayPal as you would not accept my credit card. ( "generic Decline" WTF does that mean ????? so of course I went round and round and round trying to find out why I had been declined....
19 april 2026
Review zonder uitnodiging
Rubbish
Rubbish. No money back. Don't order from these SCAM people.
27 maart 2026
Review zonder uitnodiging
Antwoord van Dustaclean
Hi Karen,
Thank you for sharing your feedback. We understand your concern about product performance and the refund process. Our return policy outlines all conditions, including timelines and shipping details, and is available on our website for reference.
Your concerns regarding product quality are important to us. A dedicated agent is now reviewing your case to assist you further.
Kind regards,
Sheila from DustaClean
The actual vacuum is fine for what I…
The actual vacuum is fine for what I need it for but trying to contact this sham and send back the three other vacuums they sent me and took money from me for when I only ordered one is diabolical . every email sent has been returned as undelivered and I have phoned the USA twice spoke to two people who said they would send me email with return details and have recieved nothing .whoever they are they have over £120 of my money and I have three vacuums I do not need stay away from them you can actually purchase through Amazon so you may get better luck if needing to return . If the so called company is reading this please get in touch I want my money back and return the ones I dont need
18 april 2026
Review zonder uitnodiging
Antwoord van Dustaclean
UPDATE
Hello Sandra,
Thank you for sending over your details.
We've been able to locate your order and have assigned an agent to review your case further. Our team is committed to working with you to resolve this situation.
____________
Hi Sandra,
We appreciate you taking the time to share your feedback.
Providing clarity and confidence to our customers during every step of the purchasing process is our top priority. We do not engage in deceptive practices, and we take concerns like yours very seriously.
We are always reachable via our customer support channels and respond to all inquiries, though timing may vary during busy periods.
As we were unable to identify your order based on the information provided, we have requested additional details from you.
Kind regards,
Sheila from DustaClean
SCAM
Update - in response to Dustaclean reply. Please give me an email that we can contact and won’t bounce back. Happy to engage order number was 5CC9140F6E (9th April 2026)
SCAM - DO NOT USE THIS COMPANY!
Ordered one handheld hoover but they charged me for two AND a warranty. The actual vacuum looks cheap and tacky and does not work. Tried to contact their customer services as they guarantee 30 day return and the email has bounced back!
17 april 2026
Review zonder uitnodiging
Antwoord van Dustaclean
UPDATE
Hello Jackie,
Thank you for providing more information.
We have located your order and assigned an agent to review your case further. Our team is eager to assist you and resolve your case ASAP.
_____________
Hi Jackie,
Thank you for sharing your feedback. We’re saddened to hear that your experience with our support team did not meet your expectations.
We aim to provide clear and reliable assistance, and we take concerns regarding order charges and product quality seriously. We do not engage in deceptive practices.
As we were unable to locate your order based on the review alone, we have requested further information from you.
Kind regards,
Sheila from DustaClean
Illegal practices AVOID AT ALL COSTS
The misrepresentation and dishonesty of this supplier is next level. Charged for extended warranty that I opted out of; prices NOT advertised as US$ and the item itself does not perform as advertised. AVOID. I will be lodging a bank dispute for payment and a complaint with the ACCC. These blatantly misleading and illegal business practices should be stopped.
17 april 2026
Review zonder uitnodiging
Antwoord van Dustaclean
Hello Michelle,
Thank you for sharing your feedback. We are continually working to improve and value input like yours. For clarity, pricing remains the same during checkout, while the final amount may reflect selected quantities, optional items, shipping, and regional currency.
We are committed to transparency at every step and do not engage in deceptive practices. Your concerns regarding charges and product quality are important to us.
Your concern has been escalated, and an agent is reviewing your case to provide a prompt resolution.
Kind regards,
Sheila from DustaClean
Too many add-ons are offered
Too many add-ons are offered. All declined. I almost canceled the order due to that reason.
17 april 2026
Review zonder uitnodiging
Antwoord van Dustaclean
Hi Stan,
Thank you for sharing your feedback.
We understand your concern regarding the number of add-on options during checkout. These are optional suggestions designed to offer additional products for those who may find them useful, and they can be declined at any time.
We value your input and are always looking for ways to improve the shopping experience. If you need further assistance, please contact us at support@dustaclean.com
Best wishes,
Sheila from DustaClean
Simple to use
Simple to use. A little confusing regarding check out options
17 april 2026
Review zonder uitnodiging
Useless
I bought a handheld hoover and when it arrived it was laughable! It’s tiny and absolutely useless, but no way of getting hold of them, the email address doesn’t work that they supply! So now stuck with a useless hoover that wasn’t cheap either!!
16 april 2026
Review zonder uitnodiging
Antwoord van Dustaclean
Hi Beth,
We are sorry to hear that the product did not meet your expectations.
Our goal is to provide clear, timely support, and we would like the opportunity to assist you further.
Your concerns regarding product performance and support access are important to us. An agent has been assigned to review your case and assist you directly.
Our team is ready to work with you toward a resolution.
Kind regards,
Sheila from DustaClean
Ease of purchase and offers
Easy to order and enjoyed receiving an extra one cheaper. I didnt realise the extra amount of $6 for warranty and an extra $8 for shipping than shown in the picture purchse price. It might be the exchange rate from US dollars to Australian dollars.The reviews sound good. I hope it works for cleaning lint from inside my sewing machine.
15 april 2026
Review zonder uitnodiging
Teegan Ševeček — Major Red Flags from the Start!
Hey Teegan Ševeček, I had the same issue—no order confirmation initially. That's because it went straight to my junk/spam folder, which was the first red flag, so definitely worth checking there. I also noticed the site has a very low trust score on Scamwatch, which added to my concerns. Just sharing in case it helps others avoid buying from these scammers and running into the same problems others have had with these conmen.
11 april 2026
Review zonder uitnodiging
Antwoord van Dustaclean
Hello Lilly,
Thank you for sharing your experience.
We continuously review customer feedback to ensure that all communications, including order confirmations, are delivered clearly and reliably.
As we were unable to locate an order based on the information provided, we have reached out to request further details. Please check your inbox when you have a moment.
We value your feedback and would appreciate the opportunity to investigate your case and assist you further.
Looking forward to your reply,
Sheila from DustaClean
A terrible terrible SCAM
A terrible terrible SCAM. The company needs to be prosecuted. Attempted to place the order based on glorified reviews. Could not get the discount advertised despite multiple tries. Have not even had a chance to review the order summary before the order was processed and I learned that I was charged for some additional "protection" and expedited shipping. This was not properly disclosed and approved by me. Called right away to request an order cancellation. It was acknowledged and received a Case #. I was told the refund would get processed in 5-7 biz days. Never got a refund, have a charge on my credits card and every time I called I was hung up on. That is just unacceptable. Never got the product, never got the refund. Needed to dispute with the bank. There should be a class action law suit against this company.
10 april 2026
Review zonder uitnodiging
Antwoord van Dustaclean
Hello Alena,
Thank you for sharing your experience. We’re saddened to hear that the interaction with our customer service has not met your expectations.
Our goal is to provide clear, timely, and effective support, and we would like the opportunity to make this right. Timely delivery and transparent checkout processes remain a priority, and your concerns have been noted for review.
To address this, we have assigned an agent to review your case in detail.
Our team is eager to work with you to resolve this situation and ensure your satisfaction.
Kind regards,
Sheila from DustaClean
Scammed, don't order from this company
After seeing positive reviews, I've decided to purchase the vacuum. With shipping fees I was charged 77.98€, upon opening my bank account I found out I was additionly without my consent charged 30.99€ - together making up 108.97€.
Obviously feeling confused I have contacted the company via email for an explanation and a refund of said 30.99€.
Their response? We cannot find your order under your email, while also sharing with them them the screenshot of said confirmed order with the same email. According to their 2.1 refund policy, if contacted up to 12 hours the customer is eligible for a full refund. I contacted them in less than 15 minutes from when the order was placed.
I'm still waiting for a response back but I'm afraid I won't be getting a response back. I will be taking this up to my bank next week and demanding a full refund of 108.97€.
Also worth noting a never got a confirmation email of the purchase, no explanation of what the 30.99€ could had been.
Do not order from this company. I'm afraid I won't get back my money.
10 april 2026
Review zonder uitnodiging
Antwoord van Dustaclean
Hi Teegan,
Thank you for sharing your experience with us.
We aim to provide clear and transparent information during checkout, and your concerns have been carefully reviewed by our team. Feedback like this helps us improve the overall customer experience.
After checking your case, we can confirm that all charges were fully refunded.
If there is anything further we can assist you with, please do not hesitate to reach out to our support team.
Best regards,
Sheila from DustaClean
Easy to order.
10 april 2026
Review zonder uitnodiging
A very expensive pile of rubbish
A very expensive pile of rubbish. I cannot believe that this company are allowed to trade. Total scam
8 april 2026
Review zonder uitnodiging
Antwoord van Dustaclean
Hello Anne,
Thank you for sharing your experience.
Your feedback is important to us, and we take it seriously. To address this, we have assigned an agent to review your case and provide further assistance.
Our team is committed to working with you toward a suitable resolution.
Kind regards,
Sheila from DustaClean
DustaClean is a scam
DustaClean is a scam. The product looks like a toy. Contacting Customer Service is a joke. I called the number. I was on hold for 10 minutes. Then they hung up on me. I tried the chat feature. It diverted me to an email. I went round and round in the email only to be told they couldn't find the order number which was in the email. Now they are trying to give me $25 to avoid returning it. I will report them to my bank and also the Better Business Bureau.
7 april 2026
Review zonder uitnodiging
Antwoord van Dustaclean
UPDATE
Hi Margaret,
Thank you for providing the details.
After reviewing your communication with our customer support team, we can see that the situation was resolved in the meantime.
If you have any further questions, don’t hesitate to reach out again.
___________
Hi Margaret,
Thank you for bringing this to our attention. We take concerns regarding product quality and customer support very seriously and aim to provide prompt and helpful solutions.
Our return and refund policy ensures flexibility, including the option for a full refund. We would like to understand your case in detail to resolve it appropriately.
As we were unable to locate an order from the details provided, a separate request has been sent to your email. Please review it at your convenience.
Kind regards,
Sheila from DustaClean
Useless handheld vacuum
Purchased a handheld vacuum - absolute rubbish, it doesn't work properly and they charge me £84 for it!!! When it arrived the box was completely damaged but not the packaging which means it was damaged before it was put in the envelope. After complaining they offered a % off and not return the goods. I wanted to a full refund - so have sent it back - I await a refund!
3 april 2026
Review zonder uitnodiging
Antwoord van Dustaclean
Hello Ms. Allison,
Thank you for sharing your experience. We understand how concerning it can be when a product does not perform as expected. All returns are managed according to our policy, and we have assigned an agent to review your case and ensure the refund is processed promptly.
Your feedback is important, and we appreciate the opportunity to assist you directly.
Kind regards,
Sheila from DustaClean
finally got delivered - what a piece of S***
finally got delivered - dont waste your money, struggles picking up dust - avoid at all cost - paid way to much for this - SCAM
order number has been sent
7 april 2026
Review zonder uitnodiging
Antwoord van Dustaclean
UPDATE
Hi Gareth,
Thank you for sending over your order details.
We've been able to locate your order and have assigned an agent to review your case further.
Our team is eager to work with you to resolve this ASAP.
__________
Hello Gareth,
Thank you for your review.
We aim to provide clear, accurate product information and take reports of poor performance seriously. To help us fully understand your situation, we’d like to review your order in detail.
At the moment, we cannot locate an order from this review, so a separate request has been sent to you. Please check your email to continue the process.
Looking forward to your reply,
Sheila from DustaClean
Do Not Order - Thanks Lucy Thompson - Scam
I, like everyone else, was taken in by the reviews. I ordered two and was surprised that with everything saying it was Australia's best selling hand held vacuum I was charged in USD not AUD. This doubled the price of the purchase. I too had an extended warranty charged to my purchase that was not ordered or shown as an option. Then reading through the reviews here. Lucy Thompson mention about a recurring payment, I had paid through PayPal. Fair enough when it looked there was a recurring payment on my PayPal account. I cancelled it straight away! I Emailed the company straight away and asked for a full refund and to cancel the order. I threatened to raise a dispute with PayPal.
DO NOT ORDER FROM THEM. They will steal your money.
EDIT 06/04/2026 - The refund was from PayPal not from Dustaclean. I was told by Dustaclean they could not refund my money as they had already posted the order. Even though I contacted them within 10-15 minutes of ordering. If this is true, I should receive the items ordered. I was told by Dustaclean that I could return the items under their 30 day return policy. After raising a dispute with PayPal they refunded my money, not Dustaclean.
5 april 2026
Review zonder uitnodiging
Antwoord van Dustaclean
Hello Lisa,
Thank you for your feedback.
Our goal is to ensure customers feel informed and confident throughout the purchasing process. We do not condone deceptive practices, and feedback like yours is taken seriously. For clarity, DustaClean pricing remains consistent during checkout, though the final total may vary depending on quantity, additional items, shipping fees, and regional currency.
After reviewing your order, we can confirm that all charges have been fully refunded, and a dedicated agent is now reviewing your case.
If you have any further questions regarding this case, please reach out to our support team, and we will gladly assist you further.
Kind regards,
Sheila from DustaClean
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