Dustylewis Reviews 26

Like many others, I wish I had read the reviews of this company first. They say they are from the Netherlands, but they are really from China. Their customer service is terrible, their packages don't arrive on time (or ever in my case), and they refuse to issue refunds. It is a total scam.

I wish I read the comments before I ordered. Their products look great in the images but are cheap and disgusting in real. They pretend to be in Netherlands but is actually from China. The refund policy they state in the website is absolute BS. I was given either replacement of the same garbage, any other garbage from their website or store credit. Such a scam.

⭐☆☆☆☆ Extremely Disappointed – Not as Advertised & Terrible Return Options

I ordered from this company and the product arrived nothing like the pictures. When I contacted customer service asking to return it for a full refund, I was shocked by the response.

Instead of simply accepting the return for a refund (which is basic customer service), they offered me everything except what I asked for:

a “free replacement” of an item I already don’t want,

store credit I will never use, or

only a 10% refund if I keep the faulty item.

They completely avoided giving a full refund for an item that was not as advertised.
This is not acceptable and feels very misleading.

I’m extremely disappointed with the product and the customer service. I would not recommend ordering from this company unless you’re prepared to fight for a basic return and refund.

Don't buy from this website. This website is Chinese website. They advertise clothes on their website but they send you a different item. When ask for exchange or refund, they only offer you 50% credit and don't want to refund back the full amount. This is untrust business so don't buy from this website.

I wish I would’ve read the reviews! Do not purchase. As said in previous reviews the items are sent from China. They look and feel cheap. They say you are able to return, but there is a catch…You can return for store credit or a partial credit. So you are basically stuck with it.

This company is a scam! The item shipped took forever to get to me. The sweater was SO cheap, you could see right through it. The website says they'll send you a return label, when I'm fact, they sent me an email saying there were four options. Send me the same product, refund or 10% of purchase, replace with different item or in store credit. I will never order from them again. And it does come from China.