Dutchhome Reviews 

Mivel a google review-zási lehetőséget valahogy sikerült törölniük, így ide bemásolom:

(Frissítés 2: Cintiával történt telefonos egyeztetést követően - több mint fél év után a visszatérítés megtörtént.

Frissítés 1: Véleményem közzétételét követően Cintiával egyeztettem e-mailben, gyors visszatérítést ígért, amennyiben ez valóban megtörténik erről is be fogok számolni)

Márciusban rendeltem tőlük bútorokat 1,2 millió forint értékben, és jelenleg körülbelül 269 000 Ft értékű rendelés maradt teljesítetlenül. A bemutatótermi és raktáron levő termékekre szóban 1 hetes kiszállítást vállalt Marton-Somlai Barbara showroom menedzser, a legyártandó termékekre 5 hetet. Ezek közül egyik határidő sem teljesült: a bemutatótermi/raktáron levő termékeket több mint egy hónap után kaptuk meg, részben tévesen leszállítva.
Számos e-mail és telefonváltást, valamint 5 személyes megjelenést követően sem történt előrelépés a fennmaradó tartozásuk rendezésére. Cégük jogi képviselőjeként bemutatott Dr. Halmi Zsuzsanna jogtanácsos e-mailben ígéretet tett, hogy amennyiben április 14-ig nem teljesítik a rendelést, a fennmaradó összeget visszafizetik. Augusztus 10-e van, az összeg ismételt kérésem ellenére a mai napig sem került visszafizetésre.
A cég eddigi eljárását rendkívül megalázónak és méltatlannak éltem meg, emiatt nem ajánlom senkinek, hogy velük üzleteljen.

I ordered 2 shelves in the middle of March, the original delivery time was 4-6 weeks, which I was okay with. They notified me in April that it might take a few more weeks, and I agreed. That was the last time I heard from them for a while. I could only reach them once in August, when a warehouse employee answered the phone and informed me that the holdup is on the manufacturer's end, but they'll sort it out. A few months passed, and we could finally reach them again on the 17th of October. Asked for a refund, received a document from their lawyer which stated that I officially agree to withdraw my original intent of buying the product, and I'll be refunded. On the same day, I provided my bank account number in response to the lawyer's request, no refund ever since. They removed themselves from Google reviews, I suppose, since the place doesn't pop up anymore.
Update: since then I received the money back, but it took many unanswered calls and about 3 promises from them. Extremely unprofessional.

Worst customer service experience ever. Delivery takes months, in my case more than three months. They never tell the truth about the whereabouts of yout order. Answers to your questions contradict one another. I have never in my life had such a bad experience as a customer.

Never buy from Dutch Home Hungary!
Webshop and products looks like cool, showroom as well. But when you order something it's going to late MONTHS. I have ordered a rug on 16th of September and after several emails, chats, phone calls I get nothing till today.
Communication is terrible. Literally no answer for emails, phone calls, messenger 9/10. When you reach them they tell your order is going to arrive next week - hahaha lol. Avoid them!

I ordered a sofa from this company, but the one I received was defective. They repeatedly assured me that they would arrange a replacement, yet after more than a year, I still haven’t received any furniture or a refund. In my experience, their communication has been full of unfulfilled promises, and I now feel forced to pursue legal action. Based on my experience, I would advise others to be cautious with this company.

Not recommended. The company as well the owner are not trustworthy. Fraud, money withholding, no furniture being delivered or the furnitures are broken, ignored emails and phone calls. Worst experience ever. They under investigation for fraud.

Terrible experience with Dutch Home. I placed my furniture order in January, and it wasn’t shipped until May. When it finally arrived, they sent the wrong armchair and only 4 dining chairs instead of the 6 I paid for — and they weren’t even new, just used showroom pieces.

Since then, they’ve been completely unreachable by email or phone. When you go in person, they make empty promises and never follow through. It honestly feels like they’re playing games with your time and money.

Special mention to the manager, Rózsa Balázs, whose attitude was dismissive and unhelpful throughout. No accountability, no resolution, just excuses.

Avoid this place if you value professionalism, honesty, or basic customer service.

Do not purchase anything from this Hungarian company. They will not send the prepaid designer goods for months/or ever. No communication, unable to reach them by phone, no replies to emails. My case went on for 4-5 months, and after repeatedly threatening them with lawyers I finally got my money back. Avoid them!!