DVD Hub Reviews 

52
•
TrustScore 4.5 uit 5

4,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ordering the DVD Blu-Ray was easy, postage reasonable and it arrived 4 days earlier than advised. DVD supplied was as advertised region free and of great quality. I will purchase from from DVD HUB ag... Toon meer

Beoordeeld met 5 van de 5 sterren

Was struggling to obtain a copy of the Tron Legacy 4K Remaster Steelcase from overseas at a reasonable price. And local options (I thought) were not possible. DVD Hub had a listing, but was har... Toon meer

Beoordeeld met 5 van de 5 sterren

Thought I would try out DVD HUB, and was so glad I did! They have a awesome range of items and limited edition titles hard to find in my country, I ordered a item and was very happy of how quickly it... Toon meer

Beoordeeld met 5 van de 5 sterren

The customer service team is great. I have bought from these guys a few times now and every time has been an easy transaction. Products are as described and shipping is fast! I will definitely continu... Toon meer

Bedrijfsgegevens


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

52 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,6

Alle reviews

(52)

29 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

A needed service

I love the fact that they import titles that don't get released here. I just wish they weren't so expensive. Packaging has always been first rate too.

8 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Would recommend

Was iffy about using them originally but, so far every experience has been great.
Have purchased half a dozen times now, cannot fault them. Fast postage, excellent customer service.

3 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

DVD Hub is fantastic

Have used DVD Hub a couple of times now and plan to keep doing so. Both times I have purchased they items have shipped quickly and arrived well packed. Great service for Aussies to get their hands on UK/US titles as well as local releases. Free shipping for purchases over $100 is great also. Would highly recommend

25 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you DVDHub!

I started buying from DVDHub early this year and they have NEVER let me down thanks to them I can continue updating my Marvel films and finding surprises while browsing they’re one of the few places I actually feel safe ordering online from.

18 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

DVD Hub the best.

DVD Hub are the only physical media suppliers I use now. They are prompt shippers, have a great (and growing) selection, and communicate well. I recommend them.

11 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This is the WORST most DISHONEST…

This is the WORST most DISHONEST business there is. While trying to order Moana 2 I’m online asking questions. Their website GLITCHES and you end up with the wrong dvd. Even taking a screenshot they claim it was MY mistake. They refused even with the proof sent to negotiate postage of CORRECT dvd claiming I’d changed my mind. They then REFUSED to refund the full amount claiming once again I changed my mind. JOSH is an arrogant, rude, conceited individual. They get their money by ripping people off. DO NOT BUY FROM THEM.
PS: while in the response to my HONEST review they are still claiming they are not responsible. So…. While I was talking to them online they actually STILL HAD Moana 2 in stock. Because they sent me the email telling me my order was accepted and being processed for posting. So they are STILL lying. I received a whole .28 CENTS in refund. So you will get charged postage when ordering which is fair, although many are postage free, then you have to pay postage to send the item back which was the wrong one in the first place, then you have to pay postage AGAIN for the correct one. That is 3 lots of postage. $23.85 in total. Liars and thieves.

2 mei 2025
Review zonder uitnodiging
Logo DVD Hub

Antwoord van DVD Hub

Hi,

Thank you for your feedback.

We’re sorry to hear you were unhappy with your experience. For the benefit of future customers reading this, we’d like to clarify a few key points.

During communication with the customer, they were advised that Moana 2 [DVD] was not in stock and available for purchase. As there is no ability to place an order for an out of stock item, the customer was informed they can only sign up for a restock notification for the item.

The order placed was for Moana [DVD], which was correctly selected and processed. No issues were raised during the ordering process or after receiving an order confirmation email.

When a return was later requested, we offered support in line with our standard change-of-mind return policy. This policy outlines that return postage is not covered in cases where the item received matches what was ordered, and that the original postage is also non-refundable.

We’re always open to resolving customer concerns fairly and respectfully. However, we do not tolerate abusive or aggressive communication toward our team.

Our goal remains to provide a professional, honest, and helpful service, and we can always be contacted via chat support or email. Anyone with questions or concerns are always encouraged to contact us at any point during their transaction.

Kind regards,
The DVD Hub Team

Beoordeeld met 5 van de 5 sterren

Rare steelbook titles with stellar postage packaging to prevent damage

Really impressed with the overall service offered by DVD Hub: stocking rare and special edition (such as Steelbook) titles that are often not released by local distributors (especially since some are no longer releasing any physical media in Australia).

The best part is their understanding that they have a special and valuable product, and packed my three titles so well with plenty of padded protection, ensuring my order arrived without damage. Definitely more than you can say for gambling a purchase from overseas retailers who offer little to no packaging (and therefore a high chance of receiving a damaged product). My order shipped quickly, and arrived within the provided timeframe from Australia Post.

Reaching out to support to ask a question (new topic, unrelated to my order) led to a friendly and genuinely helpful response.

Really impressed with the offerings of DVD Hub - definitely will be a return customer.

29 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Really Bad Customer Service in your…

Really Bad Customer Service in your face We couldn't care less "F" Off if you don't like it. On their website, website states quite clearly 3 DVDs for $55, but my total came to $92.80 delivered. I asked them why and got the above attitude. I wouldn't waste your money on this website go elsewhere people. I would rather pay a little more $$$ and buy from Amazon Australia 🇦🇺 and get free delivery. Absolute rubbish 🗑 behaviour from an Australian business...Shameful to say the least. 😡🤬

27 maart 2025
Review zonder uitnodiging
Logo DVD Hub

Antwoord van DVD Hub

Hi Brandon,

Thank you for sharing your feedback. We’re sorry to hear that you were disappointed and that you felt our communication was not to your expectations.

We would like to clarify that at no point did any member of our team use inappropriate language or display the attitude you have described. We always aim to treat all customer enquiries with courtesy and professionalism.

To address your concerns:

- Our "3 for $55" promotion applies only to selected titles, which are clearly marked on our website.

- Free shipping is available on orders over $100, as outlined in our Shipping & Returns page and throughout checkout.

Following your feedback, we have made further adjustments to our website to make the details of these promotions even clearer for our customers.

We appreciate all feedback, as it helps us continue to improve the experience we offer. Should you have any further questions, we are always happy to assist.

Kind regards,
The DVD Hub Team

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer