Dymocks Books Reviews 

Falsely advertises stock levels and promotions - buyer bewareThe cost of the two books I was after were a lot more expensive on Dymocks compared to the competition but I decided to go with them because of a promotion they were promoting about an included limited print with Fourth Wing. Several days later I recieved only one book instead of the two and the print in the mail. Only after contacting them I was told they had run out of the print even though one month later they are still promoting the bonus print on their online site!!! Very dodgy. They also told me they had run out of the second book I ordered even though that also shows as in stock and I had to reach out to find out why I didn't receive all of my order. Wasnt refunded for the difference in postage. Next time I will shop on Amazon, very poor customer experience - buyer beware.

I complained to Dymocks online bookstore last year about not being able to open two ebooks bought from them. They were very unhelpful and said that they could not fix the problem, nor refund me because too much time had passed since I bought them. It was not until I lodged a complaint with VCAT that they reimbursed me (today). They should put on their website that they can only guarantee you to access ebooks for a specified period of time.

Ordered academic book on 17 Jan required for university course pre-reading by 14 Feb, and paid for fast delivery between 29 Jan and 2 Feb. Told today 3rd Feb it won’t be arriving until 16 March, 5 weeks after I need it. Terrible outcome which may impact my ability to do the course. Will never shop at Dymocks again. No wonder these retailers are all dying out.

Very flimsy packaging, so the book arrives damaged (pathetic given they charge $10 postage). Trying to rectify the problem becomes a nightmare, they expect you to pay $14.50 to return the item. Avoid Dymocks online and use Boomerang Books or Abbeys Bookshop.

I ordered 3x arctic blue, packets of tissue paper.They sent 2x arctic blue and some other random blue colour. I can't help but feel they didn't have enough stock in the first place. I emailed them and they suggested that l post the wrong one back, at their expense for a refund. I live in the country and that's not quite as easy as it sounds. The petrol cost and task outways the refund cost. Very cunning, l would say. The wrong item also had a very different bar code to the 2 correct items. A deliberate mistake? No one noticed the very obvious colour difference or the very different barcode when entering it for the sale, before they sent it? They still got the sale right? I was even invited to do a review! My reviews are here where they matter the most.
No, l would not recommend Dymocks Online.