From the start they have been very helpful !! Sent them bunch questions on email and always quick to respond (thanks Josh). Guided me through what options available and ended up with a very nice Cube... Toon meer
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Lees wat reviewers zeggen
Excellent service. Easy to order and good price. Kept informed on the order/delivery process. Arrived in perfect condition and on time/as expected. Would happily use them again
What impresses me most, or least as the case might be, is the level of customer service and how simple the experience. This was my first time using e-bikeshop and I have to say, so far, I am impressed... Toon meer
Took my bike in for its annual service with Ben. I thought it needed some extra work because my front brakes were squealing and my gears were slipping badly in upshift. Having checked it over Been con... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to E-Bikeshop.co.uk, the UK's largest independent electric bike specialist. Based in Farnham, Surrey, we live and breathe eBikes, bringing over 15 years of hands-on expertise to riders worldwide. Whether you are tackling rugged mountain trails, commuting through the city, or exploring country roads, our mission is to match you with the perfect ride. We proudly hold over 700 premium eBikes in physical stock from top European manufacturers, including Haibike, Orbea, Cube, Scott, and Raleigh. We aren't just a retailer; we are passionate cycle enthusiasts dedicated to the long haul. Why Choose E-Bikeshop? Unrivalled Expertise: Every eBike is fully assembled, configured, and tested by our certified in-house technicians before delivery. Exclusive Support: We fiercely protect our customers' ride time. Buying from us unlocks exclusive access to our fast-turnaround workshops, advanced diagnostics, and a massive inventory of spare parts. Trusted by 20,000+ Riders: As our reviews highlight, we are committed to five-star service, rapid delivery, and reliable, jargon-free warranty support. Flexible Options: We make buying easy with 0% finance, Cycle to Work schemes, and next-day delivery options.
Contactgegevens
Coxbridge Business Park, GU10 5EH, Farnham, Verenigd Koninkrijk
- 01252 279279
- sales@e-bikeshop.co.uk
- e-bikeshop.co.uk
4,6
Uitstekend
408 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great warranty experience
I had a problem wit a part on my bike so I requested a replacement part under warranty. e-bikeshop responded same day to my email and put teh warranty claim in with Bosch. The next day it was confirmed that my claim had been accepted and teh replacement part was shipped out! Problems happen, that's life, but what counts is how those problems are dealt with and both e-bikeshop and Bosch excelled in their response. I heartily recommend both.
9 september 2025
Review zonder uitnodiging
Customer service 10/10
Great service. Brought my bike few months ago and delivery was fast.
My charger port cover on the bike fell off last weekend, emailed them and within 4 days they had contacted the manufacturer and a replacement unit was delivered to me.
Brilliant customer service and after sales.
4 september 2025
Great Service!
The whole process from ordering to delivery was faultless, and efficient.
1 september 2025
phoned about a Bosch 500 PowerTube…
phoned about a Bosch 500 PowerTube that was listed for sale to bike customers only phoned up to check and was informed that it an error in the listing, ordered and delivered next day great price 30% less than stock
29 augustus 2025
I found them very helpful when I order…
I found them very helpful when I order the wrong battery on line ,they took the battery back with you question and sort me out with the right one,very happy and could not ask for any more.Happy Days
27 augustus 2025
Could do better with more efficient parcel delivery firm.You supplied the item,so there was…
You supplied the item,so there was problem from you. The issue was the use of DHL delivering the parcel, saying they had tried yesterday but no one was in. This was a complete lie, as I was at home all day, working in my office which overlooks the front of the house. No one rang the bell or bagged on the door. Where they went, I have no idea.
I would suggest using a better parcel service,like Royal Mail I order something just after I ordered from you and that arrived on time as indicated in their emails. Your took to days. Luckily I didn't need the part before the weekend.
That's the reason for the poor score.
18 augustus 2025
Antwoord van e-bikeshop.co.uk
Thanks for your review Peter.
While its always frustrating when things arrive late in the post, its not unheard of and is as you pointed out, entirely the fault of the carrier. As a retailer, we have no control over them once a parcel leaves us and ALL carriers are not without fault at least some of the time.
We use both DHL and Royal Mail and having used both for more than 15 years, we generally find that DHL's next day service is significantly more reliable.
Its a shame that with Josh having printed your order and sent it to the Warehouse team just 4 minutes after your placed it (8 minutes before the next day cut-off) and Dan having packed and had it ready for DHL just 30 minutes later to ensure it left the same day (and with only 90 minutes until the DHL truck arrived), that they've subsequently not delivered it on time.
For the sake of a £3.99 part, the small team here at E-bikeshop who regularly read these reviews will have to accept this blemish on their ordinarily outstanding record for something entirely out of their control, which is unfortunate.
If it helps, from our side, we've sold you a £3.99 part on which we make around £90p, and charged you £4.99 delivery. The team shipped it via DHL because it was your first order and they wanted (and expected by doing so) to ensure outstanding service, knowing the true cost of DHL Next Day to us is £7.10 per packet meaning with a cost (to us) of £9.52 to service this order and a return of £8.98, we've effectively just PAID 46p for a two star review.
I note that you've not left any feedback for DHL who as you pointed out yourself, are the ones who actually delayed your item.
Im sorry that we were both let down on this occasion. Tomorrow, ill suggest to the warehouse team that upgrading peoples delivery at our own cost with the hope of ensuring oustanding service is probably not worth it for them.
Ben
Sales and Operations Director.
Very knowledgeable and friendly staff
Very knowledgeable and friendly staff. Good stocks of e bike parts and very quick deliveries
12 augustus 2025
Great service and communication
Great service and communication.
Bike had a small issue which wasn’t e-bikes fault but their response was perfect, fully confident this is a good business.
7 augustus 2025
The kit was great
The kit was great, but DHL as usual failed to actually get to my door and i had to collect from their depo.
28 juli 2025
great service and fast delivery
17 juli 2025
Very good technical sales service…
Very good technical sales service support received by Ben.
16 juli 2025
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