E-file.com Reviews 384

I’ve been using e-file for several years now and never had a problem with them and plan to use them in the future. They are dependable when they say it’s free. It’s free no tricks such as other companies do.

Where do I began, my federal form was filled out incorrectly by me; not being experienced this happens. So, I received multiple rejections notifications from the IRS. In the many attempts I made to correct an error that was not clearly stated what the error was for I only received error codes that I needed to fix (????%**).So I made a call to IRS, who listened, could not advise or clearly tell me what the problem was, but instructed me to contact e-file, company in which I filed under. Thank God I was able to speak with "Sadiqa" not once, but twice with a call back I had to made. "Sadiqa" reviewed the error messages I was getting, reviewed the sections needed to be corrected and after 8 attempts: finally, the filing process was ACCEPTED by the IRS. Thank you, "Sadiqa" I can move forward with other concerns and life. I should sleep well tonight. "Sadiqa" you are a true plus to the E-File system. Keep up the great work!

The clear directions made it so easy to file

Free to file easy to use.

Extremely user friendly once you set up an account. Been a long time user. Thanks

Fast easy and convenient. Do it every year Love the system

E-file for us was a very positive experience. The prompts were very helpful. We did our taxes in about a couple hours and got them back faster. This was our first time using E-file but we will be using it again and it is free to use. Thank you.

Cannot log in to my account. I need to know if my return has been filed. I need to print my return

I was only on hold 30 seconds in late Jan and early Feb...
Sadiqa...
Answered both times..

She walked me through both issues I had in an attempt to fix my 2025 return.
I was at the issue and had it corrected in just minutes....

Well spoken and easy to understand.
Glad I filed with e file and I will be back in 2026!!

She was Very kind and Patient with me. She walked me through every step. Even twice. Called back and I was lucky enough to her her again!
Thank you for being a 10 of of a 10!!!!!

Easy and fast

Easy to navigate & finished in a reasonable amount of time.

Simple prompts, smooth process

Very good experience very easy to use and fast. 😁

What I dislike most about E-File is their hidden and non-disclosed fees. You think you are paying ONE reasonable fee, only to get hit with a much higher fee at the end. There is no transparency with them. The stated cost of the service was $42.63 to file a tax return, and then, at the end, they charged an additional fee of $53.29 bring the total cost of file from the quoted $42.63 to a cost of $95.92. Integrity is everything, and they do not show they have anything. This is the last time I will EVER use them. There are too many other providers who will not screw you over.

E-file is the easiest way I have ever used to file my taxes. It is structured to help you remember to add everything needed for a correct return.

Easy form completion and the calculations included all the 2026 IRS changes

After researching several online tax preparation websites, I chose E-File due to its clear and simplistic design. Step by step directions are easy to follow and understand…even for a novice filing their first tax return. I had an immediate email confirming the process, and the following day another email informing me that my return had been accepted by the IRS. Highly recommend E-File!

Mine was an easy return. Good instructions. Thank you.